Genesys Cloud CX Contact Center Training

Prepare for Genesys Cloud CX certification with five days of practical, instructor-led contact center training. Learn the platform architecture, interface navigation, user and queue administration, routing, Architect flows, telephony, reporting and troubleshooting through real-world configuration scenarios.

• 5-day instructor-led training
• Hands-on Genesys Cloud CX labs
• Dual CCIE-certified instructor
• Two-year free retake policy