Cisco  Unified CCE 8.5 Do It Your Self Kit

Cisco Unified CCE 8.5 Do It Your Self Kit

First ever self study guide for Cisco Unified Contact Center 8.5. With these lectures on Video and Lab Guide, you will be able to install, configure and deploy Cisco Unified CCE in real world scenario

• Cisco Unified Contact Center Enterprise Lecture on DVD
• Cisco Unified Contact Center Enterprise Lab Guide

Cisco Unified CCE Lecture on Video

Cisco Unified Contact Center Enterprise Lecture on DVD is a pre-recorded lectures that covers DUCCE and AUCCE Course.  It includes 16 chapters with detail explannation and demonstration of the major component of Cisco Unified CCE 8.5

Cisco Unified CCE 8.5 Lab Guide

18 to 25 Pre-Recorded Lab demonstrating the full implementation  of Cisco Unified CCE 8.5 deployment.  These videos will guide you on how to implement Cisco Unified CCE 8.5 Solution from ground up.  

Table of Content - Cisco Unified CCE 8.5 Video

• Chapter 1 Introduction to UCCE 8.5 and CVP Bootcamp
• Chapter 2 Unified CCE Deployment Models
• Chapter 3 Introduction UCCE - Unified CM and IP Agent Phone
• Chapter 4 Introduction UCCE - ICM in CCE
• Chapter 5 UCCE Component Overview
• Chapter 6  UCCE Component - Overview of Database
• Chapter 7 Overview of Central Controller
• Chapter 8 UCCE - Administration and Data Server
• Chapter 9 Overview of Peripheral gateway and CTI OS
• Chapter 10 UCCE Component - Routing Client
• Chapter 11 UCCE Agent Desk Setting VRU & Trunk Group
• Chapter 12 UCCE Skill Target Sub System
• Chapter 13 UCCE Call Routing Basic
• Chapter 14 UCCE Call Routing Pre-Routing Flow
• Chapter 15 UCCE Call Routing Post Routing CUCM Call Flow
• Chapter 16 UCCE Scripts Editor  Basic Scripting
• more chapters will be included

Table of Content - Cisco Unified CCE 8.5 Lab

• Free Adding PG for CUCM
• Free Creating Agent in ICM and Assign it to Skill Groups
• Free Prepare Server for UCCE 8.5 and CVP 8.5 Deployment
• Lab 2 SQL Server 2005
• Lab 3 Install SQL Server 2005
• Lab 4 Creating Instance
• Lab 5 setting up Instance via web setup
• Lab 6 LoggerA Database
• Lab 7 AW and HDS Database
• Lab 8 Creating Logger for Site A and B
• Lab 9 Creating Router for Side A and B
• Lab 10 - AW and HDS Database
• Lab 11 Intalling and preparing for Peripheral Gateway
• Lab 12 Creating Network VRU for IP IVR or CVP
• Lab 13 Creating Network VRU Scripts for IP IVR and CVP
• Lab 14 Adding PG for CUCM
• Lab 15 Adding PG for CVP
• Lab 16 Creating Network Trunk Group
• Lab 17 Creating Skills Group
• Lab 18 Creating Agent in ICM and Assign it to Skill Groups
• Lab 19 Adding Device Target for Agent Phone
• More to be added

Price 

Cisco Unified CCE LoD & Lab
$499 USD

Operating System Supported:
Windows XP, 7 or 8, 200X

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