CCNP Voice Plus

Next Schedules:

• CCNP Voice Plus Training - Jun 15 - 27 - Dubai, UAE - Register Online
• CCNP voice Plus Training - July 08 - 19 - Toronto, Canada - Register Online
• CCNP Voice Plus Training - Sept 22 - Oct 4 - Dubai, UAE - Register Online
• CCNP Voice Plus Training - Nov 11 - Oct 22 - Las Vegas, USA - Register Online
• CCNP Voice Plus Training - Dec 08 - Dec 19 - Dubai, UAE - Register Online

Course Overview

This is a CUSTOMIZED course covering CCNA Voice & CCNP Voice together.  While Focus is on CCNP Voice outline, this course starts with Cisco Voice over IP following Cisco Unified Communication Express and Unity Express.   CCNA Voice is a Prerequisite for CCNP Voice Certification.  In order to achieve CCNA Voice, you must either take CCNA Voice training which can be around $2000 to $3000 and write a exam which is additional $300.  Our CCNP Voice Plus saves you instantly that $3000 additional investment because both course will be covered at once.

Why CCNP Voice Plus is the World's Most Unique 

• It is the only bootcamp that covers Cisco Contact Center Express (UCCX) Integration

• Lab Guide is designed based on CCIE Voice Lab scenario used by Companies not Academic only.

• It is the only bootcamp that includes 350+ Pre-Recorded Real world scenario based lab

• It is the only bootcamp that gives you additional 200 hours to continue to learn and practice

• It is the only bootcamp that include all lectures in Video Format to help you continue to learn theory.

• Only CCNP Voice Bootcamp that covers CCIE VOICE foundation topic and based on CCIE VOICE Topology.

Much more...

What is included?

• 10 Days Instructor led training

• Each candidate will have his/her own POD

• 200 hours of additional Rack Time

• Cisco Unified CCNP Voice Self Study Guide

• VoiceBootcamp UC ResourceKIT 2012 - 300+ Labs

• Free Version Upgrade.  Example CUCM v8.5 to 9.x

• Free Re-takes for 1 year of the same version.

• Get Free updates on upcoming version

How does CCNP Voice Plus Enhance Your Skills & Opportunity?

Regular Cisco CCNP Voice is designed to cover CCNP Voice from academic perspective.   Our CCNP Voice Plus is designed based on Real world scenario. 

• Regular CCNP Voice, E911 under CUCME is not covered while we teach our candidate how to use CUCME E911. 

• Regular CCNP Voice, does not cover Cisco Contact Center Express. 

• Our labs are based on real CCIE Topology thus gives you an opportunity to prepare for CCIE VOICE in the future.

• CCNP Voice Plus has over 350+ Pre-recorded Scenario based labs designed to help you if you need help in job

• At the end of the course you will learn how to deploy Cisco UC in Enterprise Design

• Our Lecture on DVD will help you re-learn a concepts if you forget down the road.

  Our Package includes extra lab access so you can continue to practice to enhance your skills

Client's Testimonials (100% Authentic Reviews...)

For more authentic reviews go to our LinkedIn profile - www.linkedin.com/in/voicebootcamp/

 What You will learn

• Components and characteristics of a Cisco UC solution
• Call flows and call legs
• Configure endpoints
• Implement and configure end users
• Configure and enable telephony and mobility features
• Configure end-user voice mailboxes and options
• Configure Cisco Unified Presence
• Configure and generate CUCM reports
• Run and analyze Call Detail Records reports
• Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
• Using the Cisco Real-Time Monitoring Tool (RTMT)
• Monitoring voice mail usage in Cisco Unity Connection
• Configuring Disaster Recovery System
• VoIP, components of a VoIP network, VoIP protocols, special requirements for  VoIP calls, and Codecs
• Configure gateway interconnections to support VoIP and PSTN calls
• Basic signaling protocols used on voice gateways
• Configure a gateway to support calls using different call control and  signaling protocols
• Define a dial plan, describing the purpose of each dial plan component, and  implement a dial plan on a voice gateway
• Implement a Cisco Unified Border Element (CUBE) gateway to connect to an  Internet Telephony Service Provider
• Exclusive - Investigate the use of various traditional telephony connections,  such as FXS, FXO, E&M, T1 (CAS and PRI), and E1 (CAS and PRI)
• Configure and troubleshoot Cisco's new ISR routers (2811s) and explore their  DSP configuration (PVDM2-32 cards)
• Configure H.323 gateways and gatekeepers and review their functions and  operation
• Configure Session Initiation Protocol (SIP) and Media Gateway Control Protocol  (MGCP)
• Experience G.711, G.723, and G.729 voice coding schemes
• Configure Call Admission Control three different ways
• Configure proper Caller ID
• Experience real-world connections to PBXs, Key Telephone Systems, and the PSTN
• Configure your router/gateway equipment to connect to our public dial plan  network using different call control protocols and procedures
• How the CUCM administrative and service GUIs work
• Activate, start, and stop CUCM services
• Configure base CUCM components, such as date time groups, device pools, Call  Manager groups, and other common elements
• Add and delete phones manually and using auto registration
• Use the BAT tool to add phones and users and to change configurations
• Add users, assign them capabilities, and associate them with phones
• Configure phone features: Music on Hold and phone services
• Set up media resources to use for MOH and conferencing
• The NANP
• Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
• Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
• Investigate globalization using E.164 addressing
• Configure advanced Class of Service capabilities, such as time of day routing,  client matter codes, and forced access codes
• Call coverage (hunt lists) and configuration
• Unified mobility (single number reach)
• Configure Presence and Busy Lamp Fields (BLFs)
• Configure DSP resources
• Issues in multisite deployments and their solutions
• Implement a variable-length on-net dial plan without globalization supporting  multiple sites with overlapping extensions
• Use new v7 and v8 features, including local route groups and global  transformations
• Transition to a globalized E.164 dial plan
• Issues with globalization in the NANP
• Implement call-processing resiliency in remote sites using SRST, MGCP  fallback, and CUCM Express
• Implement CAC to manage calling and prevent oversubscription of the IP WAN  
• Implement mobility features such as CUCM Device Mobility and CUCM Extension  Mobility
• Explore the use of gatekeepers and SAF for intercluster routing
• Configure and implement solutions to reduce bandwidth requirements in the IP  WAN
• Implement H.323 and Media Gateway Control Protocol (MGCP) gateways
• Call Control Discovery (CCD) and the Service Advertisement Framework (SAF)  
• RSVP and SIP Precondition
• Integrate Cisco Unity Connection with CUCM
• Unity Connection System Settings, Schedules, and Distribution Lists
• Integrate Unity Connection with Microsoft Active Directory
• Use Cisco Unity Connection Partitions and Search Spaces
• Implement Cisco Unity Connection Call Management
• Build an Audiotext Application using the Opening Greeting, Interview, and Call  Handlers
• Configure Directory Call Handlers
• Configure Cisco Unity Connection Users, Class of Service, and Roles
• Set Up Message Notification
• Monitor and Troubleshoot Cisco Unity Connection and Cisco Unity Express  
• Integrate Cisco Unity Express with CUCM Express
• Unity Express System Settings, Schedules, and Distribution Lists
• Configure Cisco Unity Express Users and Class of Service
• Unity Express Voice Mail Features, such as VoiceView and IMAP Messaging
• Configure the Cisco Unity Express AutoAttendant
• VPIM
• Cisco Unified Presence
• Configure CUCM for CUPS Integration
• Cisco Unified Presence and How to implement Cisco Unified Personal  Communicator
• Configure CUPC Clients for Presence and Desk Phone Control
• Deploy IP Phone Messenger
• Configure Unity Connection Integration with Call Manager
• Troubleshoot Cisco Unified Presence
• Integration with UCCE Contact Center
• A systematic methodology to troubleshoot Cisco UC systems
• Knowledge of tools and reports that help isolate UC system problems
• Use troubleshooting and monitoring tools
• Troubleshoot common gateway and endpoint registration issues
• Troubleshoot CUCM availability issues
• Investigate database replication issues
• Troubleshoot LDAP integration issues
• Diagnose and resolve a call setup issue
• Examine on-premises single-site calling issues
• Troubleshoot on-net multisite calling issues
• Investigate off-net calling issues
• Troubleshoot SAF and CCD
• Diagnose and resolve device mobility, extension mobility, and unified mobility  issues
• Investigate CUCM native presence issues
• Troubleshooting MOH, MTP, conferences, and transcoder issues
• Diagnose and resolve issues with RSVP agents
• Troubleshoot the quality of both voice and video streams
• Troubleshoot a globalized E.164 dial plan

What is included?

• 10 Days Instructor led training

• Each candidate will have his/her own POD

• 200 hours of additional Rack Time

• Cisco Unified CCNP Voice Self Study Guide

• VoiceBootcamp UC ResourceKIT 2012 - 300+ Labs

• Free Version Upgrade.  Example CUCM v8.5 to 9.x

• Free Re-takes for 1 year of the same version.

• Get Free updates on upcoming version

   

Detail Course Outline

Module 1 - CCNA Voice/Express

Introduction to Voice GatewaysVoIP Call Legs/Dial Plan

• Overview of Voice over IP
• Overview of Voice Port T1/E1, Codec, DSP Bandwidth Calculation
• Overview of VoIP Signalling - H323, SIP, MGCP, Gatekeeper
• Configuring H323 VoIP Gateways
• Configuring SIP Trunk/Gateway to CUCM
• Configuring Gatekeeper to CUCM
• Gatekeeper and CUBE Implementation
• Overview of Dial Peer
• Inbound Dial Peer Matching
• Outbound Dial peer
• Redundancy/Load Balancing Dial Peer
• Overlapping Dial Peer
• Digit Manipulation using Num-exp
• Digit Manipulation using Voice Translation Rule
• Digit Manipulation using Dial Peer Parameter

Unified Communications Manager Express Endpoints Implementation

• Overview of Cisco CUCME
• Setting up EPHONE-DN to define extensions
• Setting up EPHONE to register IP Phone
• System parameter settings
• Configure Features - Call Park, Call Pickup, Paging, Intercom
• Configure Features - MeetMe Conference, hardware conference
• Configure Features - Extension Mobility
• Configure Features - Single Number Reach
• Configure Features - Emergency 911 (E911)
• Configure Features - Presence
• Configure Features - After Hours Call Blocking & Tolll Fraud
• Configure Features - Web Enable GUI interface
• Configure Feature - IP IVR for Auto Attendant.
• Prepare CUCM for Voicemail Integration

Unity Express

• Prepare Unity Express for CUCM Integration
• Integrate Unity Express with CUCM
• Configure User and Voicemail box for Unity Express
• Configure Auto Attendant/IP IVR Solutions in CUCME

Basic QoS

• Overview of QoS
• Enable Auto QoS

Module 2 - CIPT 1, 2 & TUC

Cisco Unified Communications Manager Architecture

• Overview of CallManager
• Installing and Configuring CUCM Publisher/Subscriber
• Overview of Deployment Model - Single Site, Multi Site, Branch

CUCM Administration- User account, phone registration

• CUCM Local User Account Manage - End User vs Application User
• Overview of LDAP Integration with CUCM
• Integration of LDAP with Microsoft Active Directory
• End Point Registration - Cisco IP phone, 3rd party SIP Phone

Voice Gateways & Trunks

• Adding MGCP Gateway in CUCM
• Adding H323 Voice gateway in CUCM
• Adding SIP Voice Gateway in CUCM
• Adding SIP Trunk to CUCM with Service Provider
• Adding Gatekeeper to CUCM

On-Net Calling - Internal, CTI Route Point etc.

• CUCM Dial Plan Overview
• Internal Dialing via Extension
• Adding CTI Route Point to create Virtual Phone device
• Adding CTI Ports for logical channel between Application

Off-Net Calling using Voice Gateways/Trunks

• Overview of External Route Element
• Overview of Route Group, Route List, Route Pattern
• Overview  & Configuration Local Route Group
• Overview & Configuration Transformation Mask
• Overview and Configuration of External Phone Mask for Caller ID
• Overivew and Configuration of Translation Pattern
• Overview and Configuration of Transformation Pattern
• Configure Intercom Solutions
• Create Multi Site Dial Plan with TEHO

Media Resources

• Media Resource Overview
• Configuring Conference Bridge in CUCM & IOS Gateway
• Configuring Transcoder Bridger in IOS Gateway
• Configuring Music on Hold in CUCM
• Configuring Music on Hold on local router

Unified Mobility Solutions

• Overview & Configuration of Device Mobility Group
• Overview & Configuration of Extension Mobility
• Overview & Configuration of  Single Number Reach
• Overview & Configuration of Mobile Voice Access

Module 3 - Plus, CAPPS, UCCX, License & Vmware

Introduction & Integration Unity Connection 8.5

• Integration with CUCM
• Creating Mailbox for CUCM Users
• Integrated with Microsoft Active Directory
• Creating Auto Attendant Service using CallHandler
• Features - Timestamp, Name Announement, Supervise Transfer
• Unity Call Routing
• Authentication Rule - Security Enhancement
• Enterprise License Manager
• Greeting Administration

Introduction & Integration Unity Express

• Integrate with CUCME
• Create Mailbox for Voicemail users
• Create Auto Attendant using Unity Express

Introduction & Integration Unified Presence 8.5

• Integrate with CUCM
• Create SoftPhone using CUPC
• Create Desktop Phone Controll
• Create IP Phone Messenger

Introduction & Integration UCCX 8.5

• Integrate with CUCM using JTAPI
• Create Agent Account in CUCM
• Create UCCX Application & Basic Scripting
• Deploying Menu Driven Call Center Application
• Write Basic Scripts

Introduction of Cisco UC Virtualization & VmwareIntroduciton of Cisco UC Licensing - Workspace vs User Connect License

• Overview of VMware and Cisco OVA Template

• Overview of Cisco Licensing

Prerequisites to Attend CCNP Voice Plus Bootcamp

• Basic Knowledge of  Routing & Switching - CCNA Level

• Basic Knowledge of TCP/IP

• Willing to work under pressure as if you would do it in the real job

• Must bring your own laptop in the class

• CCNA Certification is not required to take this course.

Certification Programs and Certificate Tracks

• CCNA Voice, CCNP Voice (CCVP)

Required Exams (not included in the course fee) to become CCNP Voice Certified

• 642-447 CIPT1 v8

• 642-437 CVOICE v8

• 642-457 CIPT2 v8

• 642-427 TVOICE

• 642-467 CAPPS

CCNP Voice Equipment Lists

Each Candidate will get the following set of equipments for CCNP Voice

• HQ Site - Cisco 2801, VWIC2-1MFT-1T1, PVDM2-8/16
• SiteB Site - Cisco 2801, VWIC1/2-1MFT-1T1, PVDM2-8/16, HWIC-4ESW
• SiteC Site - Cisco 2801, VWIC-1/2-1MFT-E1, PVDM-8/16
• 2 x Cisco 3500X Switches
• 1 x Cisco IP Phone 9951
• 1 x Cisco Cius Tablet PC (shared)
• 7 x Cisco IP Phone 7960/61 IP Phones
• Full PSTN Simulator with E911