VoiceBootcamp Inc | -

Overview

Course Fee: $3,499 USD
Course Length - 5 Days
Course Hours: 9:00 AM to 5 PM
Weeknight/Weekend Available in Toronto, Canada

Deploying and Building Cisco Unified Contact Center Enterprise for CVP Environments is an instructor-led course presented by our Instructors to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v9 (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. We will accomplish this by installing the Unified CCE v9.0 software, building a fully functional CCE with CVP solution, and introducing Unified CCE v9.0 troubleshooting tools.

What You'll Learn

• Overall understanding of the Cisco Unified CCE v8.0 system, the ICM routing  application, and the system environment
• Configure a Cisco Unified CCE v8.0  system that routes from Cisco Unified IP IVR
• ICM users and feature control  sets, various ICM configuration utilities, and ICM variables
• Create routing  options using an external SQL database
• Administrative scripting, translation  routing concepts, and how translation routing operates
• Configure a new Cisco  Unified CCE v8.0 system that routes from Cisco Unified Communications Manager  v8.0
• Cisco Outbound Option components and how to configure an outbound  dialer, import rule, query rule, and a campaign
• Basic reporting  characteristics of Cisco Unified Intelligence Center
• Cisco Unified CCE v8.0 system, processes, and its environment
• Install and configure a Cisco Unified CCE v8.0 system
• Create routing options using an external SQL database and an Application Gateway
• Install and configure Cisco Outbound Option
• Install and utilize Cisco support tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

Based on The Following Topology

What is Included

• Instructor led training
• Each candidate will have his/her own POD
• 200 hours of additional Rack Rental
• Cisco Unified CCE 8.5 Self Study Guide with Labs
• Free Re-takes. 
• Get Free updates on upcoming version

Course Outline

DUCCE - Deploying Cisco Unified CCE v8.5

• Cisco Unified CCE v8.0 Overview
• Component Architecture
• Installation of UCCE
• Database- and Application-Driven Routing Options
• Installing Cisco Outbound Option
• Reporting and Maintenance Tools

AUCCE - Administering Cisco Unified CCE v8.5

• Cisco Unified CCE v8.0 Product Overview
• Configuring Cisco Unified CCE v8.0
• Extended Functions
• Administrative Scripts and Translation Routing
• Configuring a Second Peripheral
• Configuring Cisco Outbound Option
• Cisco Unified Intelligence Center (IC)

Prerequisites to Attend UCCE Bootcamp

• Basic Knowledge of  Routing &∓ Switching - CCNA Level
• Basic Knowledge of TCP/IP
• Willing to work under pressure as if you would do it in the real job
• Must bring your own laptop in the class
• Basic Knowledge of CallManager CIPT1
• Basic Knowledge of Voice Gateways/Gatekeeper

Certification Programs and Certificate Tracks

• UCCE

Equipments

• HQ Site - Cisco 2801, VWIC2-1MFT-1T1, PVDM2-8/16
• SiteB Site - Cisco 2801, VWIC1/2-1MFT-1T1, PVDM2-8/16, HWIC-4ESW
• SiteC Site - Cisco 2801, VWIC-1/2-1MFT-E1, PVDM-8/16
• 2 x Cisco 3500X Switches
• 1 x Cisco IP Phone 9951
• 1 x Cisco Cius Tablet PC (shared)
• 7 x Cisco IP Phone 7960/61 IP Phones
• Full PSTN Simulator with E911