Customers can use touchtone signals or their own voice to request self-service information. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information given by the customer directly to the agent along with the call itself to provide a seamless customer service experience. In addition, Unified CVP can support video interactions, including self-service, queuing, and agent across mobile devices and kiosk

VoiceBootcamp Inc is releasing first of its kind CVP 8.0 Labs that will teach you how to install, configure and deploy CVP 8.0 in various deployment scenario.  Currently there is no other product that exists in the market like this.

See a Live Demo on the right hand side.

Get a Free CVP 8.0 Lab Guide when you purchase UC ResourceKIT 2010 Volume 1

CVP 8.0 Lab Outline

1. HelloWorld -  Unified CVP VXML Server (Standalone) Deployment Model
2. HelloWorld - Comprehensive deployment model
3. Configure call server
4. Configuring VXML server
5. Configuring VoiceXML gateway
6. Configuring Ingress Voice Gateway
7. Automatic  Speech Recognition integration
8. Text To Speech integration
9. Collecting information from callers using DTMF and ASR
10. Creating nested menus
11. Creating multi-language application
12. Creating subroutines
13. Java program to enhance application functionality
14. Using counters
15. Monitor performance and operation of VXML Server
16. View activity logs
17. TCL scripts
18. Handling Voice XML events
19. Defining hotevents for custom events
20. Creating say it smart plugins
21. Configure reporting server
22. Using XML API
23. Error handling
24. Using administration scripts
25. Configuring IIS as third party media server