Cisco UCCX Deployment Training - London, UK/Live Online

Cisco UCCX Deployment Training - London, UK/Live Online

Cisco UCCX 12.0 Deployment Training - London, UK

Course Code: 1024-04

 

In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.  major emphasis on the Unified CCX script editing tool, Unified CCX Editor, which allows administrators to script the contact center’s caller experience through the system, including queries, recordings, menu input, digit string input, and database operations. You will cover the Cisco Finesse Agent and Supervisor Desktops as well as the Finesse Desktop Administration tool to optimize the call agent’s desktop display and options, supervisor optimization of the call center, and reporting options and customizations. You will explore Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) technologies, Social Miner, and Outbound Dialing technologies and you’ll examine options for troubleshooting, reporting, and maintaining the system

  • Course Fee:          $3,495 USD
  • Course Length:       5 Days - Lang: English
  • Course Duration:    9:30 AM to 5:30 PM
  • Delivery Method:    Instructor-led Classroom or Remote/WebEx
  • Cisco Learning Credit - Not Accepted

What is included?

  • 5 Days Instructor-led Training
  • Attend In Classroom or Remote
  • Study kits included
  • 100 Hours of Free Lab Access
  • Free retake the class upto  2 years

Course Information

Course Start Date 02-03-2020 9:00 am
Capacity 8
Individual Price Classroom - $3,495 - Live Online - $2,995
Speaker Faisal H. Khan
Number Hours 40
Location London, UK

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