Cisco Contact Center Self Study Kits Special

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Cisco Contact Center Self Study Kits - $2,299

Get Free Advanced UCCX or UCCE Bootcamp - 10 Days Training - Free

This package contains the most ultimate collection of study kits for Cisco Contact Center Enterprise and Express.  From design to installation to configurations you have it all.  Step by step video narration of lectures and lab guide with live troubleshooting, you will learn how to build a contact center solutions in no time.


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Save $700 -Sales Price -$1,499.99 - Offer Expires Dec 31, 2020

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World's Largest Cisco Contact Center Video Training Kit

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  • Course Outline
    • Module Outline

      Lecture On Video

      • Chapter 01 - Cisco UCCE 11.5 Introduction to UCCE 11.5 and CVP Bootcamp
      • Chapter 02 - Cisco UCCE 11.5 Architecture of Cisco Contact Center Enterprise
      • Chapter 03 - Cisco UCCE 11.5 Design Consideration
      • Chapter 04 - Cisco UCCE 11.5 Deployment Model
      • Chapter 05 - Cisco UCCE 11.5 Central Controller
      • Chapter 06 - Cisco UCCE 11.5 Preparing and Installing Cisco UCCE Software
      • Chapter 07 - Cisco UCCE 11.5 Organizational Units in Active Directory and Web Setup
      • Chapter 08 - Cisco UCCE 11.5 Unified CCE Central Controller - Logger
      • Chapter 09 - Cisco UCCE 11.5 Unified CCE Central Controller - Router
      • Chapter 10 - Cisco UCCE 11.5 Agent Desk Settings and VRU Type
      • Chapter 11 - Cisco UCCE 11.5 Peripheral Gateway PG and CTI Server
      • Chapter 12 - Cisco UCCE 11.5 Routing Client
      • Chapter 13 - Cisco UCCE 11.5 Skill Target Sub System
      • Chapter 14 - Cisco UCCE 11.5 UCCE Call Flow with CVP
      • Chapter 15 - Cisco UCCE 11.5 Call Routing Post Route from CUCM Call Flow using UCCX
      • Chapter 16 - Cisco UCCE 11.5 Scripts Editor and Basic Scripting
      • Chapter 17 - Cisco UCCE 11.5 Basic Administrative Scripts
      • Chapter 18 - Cisco UCCE 11.5 Basic Scripting with Call Variables
      • Chapter 19 - Cisco UCCE 11.5 Overview of Cisco Unified CVP
      • Chapter 20 - Cisco UCCE 11.5 Configuring VXML Gateway for UCCE and CVP
      • Chapter 21 - Cisco UCCE 11.5 Creating Network VRU Scripts and CVP Microapp
      • Chapter 22 - Cisco UCCE 11.5 Creating UCCE Scripts with CVP
      • Chapter 23 - Cisco UCCE 11.5 Installation and Configurations of Cisco Finesse 11.5
      • Chapter 24 - Cisco UCCE 11.5 Overview and Installation of Cisco Unified Intelligent Center with Live Data 11.5
      • Chapter 25 - Cisco UCCE 11.5 Configuration of Cisco CUIC Reporting 11.5

      Lab Outline

      • Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
      • Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
      • Lab 03 - Deploying Cisco UCCE Base Software
      • Lab 04 - Installing and Preparing Cisco CVP Call Server
      • Lab 05 - Deploying Cisco CVP Operation Console Manager
      • Lab 06 - Prepare and Install Cisco Finesse Server
      • Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
      • Lab 08 - Preparing UCCE Servers with Instance in Active Directory
      • Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
      • Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
      • Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
      • ab 12 - Simplex - Configure PG to support Unified PG with Routing client
      • Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
      • Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
      • Lab 15 - Simplex - Configuring VRU PG for CVP 11.5
      • Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
      • Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
      • Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
      • Lab 19 - Configure Network VRU with Label
      • Lab 20 - Modifying Agent Target Rule for CVP Routing Client
      • Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
      • Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
      • Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
      • Lab 24 - Creating Network VRU Scripts
      • Lab 25 - Developing a basic call center script for UCCE with CVP
      • Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
      • Lab 27 - Configuring Redundant Finesse Server
      • Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
      • Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
      • Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
      • Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
      • Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User

      Cisco UCCE Administration Kit Outline

      • Lab 1 - Overview of Cisco UCCE Administration Tools
      • Lab 2 - Getting started with Agent Desk Settings
      • Lab 3 - Prepare and Configuring Network VRU for CVP
      • Lab 4 - Preparing and Configuration Services and Skills Groups
      • Lab 5 - Creating Agent, Supervisor and Team Lists
      • Lab 6 - Configure PG for IP IVR (UCCX)
      • Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
      • Lab 8 - Configuring PG For Cisco Unified CM
      • Lab 9 - Defining Agent Target Rule and Device Target
      • Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
      • Lab 11 - Setting Limit on Number of Skills group per agent
      • Lab 15 - Creating Precision Queues - Attributes
      • Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
      • Lab 13 - Creating Precision Queues and Rules to select Agent
      • Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
      • Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
      • Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
      • Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
      • Lab 18 - Outbound dialer - Network VRU and Media Routing PG
      • Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
      • Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
      • Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
      • Lab 22 - Outbound Dialer - Dialer Component on PG
      • Lab 23 - Outbound Dialer - Modify Local Static Route Files
      • Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
      • Lab 26 - Outbound Dialer - Verification of Outbound Component

      Cisco UCCE Advanced Scripting Outline

      Lecture on Video (available now)

      • Chapter 01 - Introduction to Script Editor
      • Chapter 02 - Call Type Contact Data and Scripting
      • Chapter 03 - Categorizing Contacts
      • Chapter 04 - Selecting Routing Targets
      • Chapter 05 - Network VRUs
      • Chapter 06 - Variable and Formula
      • Chapter 07 - UCCE Scripting with Call Variables
      • Chapter 08 - Scripting with External Database
      • Chapter 09 - UCCE Basic Administrative Scripts
      • Chapter 10 - Built In Function – String Manipulation
      • Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting
      • Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Microapplications
      • Chapter 13 - Overview of CVP Call Studio
      • Chapter 14 - Creating a basic CVP Scripts
      • Chapter 15 - Executing CVP Scripts via UCCE Scripting

      Lab Outline (available now)

      • Lab 01 - Create a basic UCCE Scripts
      • Lab 02 - Create a script with comment & monitoring object
      • Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match
      • Lab 04 – Routing Call Based on CLID and Dialed Number
      • Lab 05 - Requalify Call Type - Routing calls to another scripts
      • Lab 06 – Use GotoScript to route calls to different scripts
      • Lab 07 – Creating Time of Day Routing
      • Lab 08 – Distribute call load using Percentage Allocation
      • Lab 09 – Routing Calls using Skills Group using LAA Method
      • Lab 10 – Routing calls to Services using Service Node

      Cisco UCCE Troubleshooting Study Kits

      • Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
      • Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
      • Lab 3 - Learn to using Unified System CLI to troubleshoot UCCE
      • Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
      • Lab 5 - How to use Dumplog to analyst Logs
      • Lab 6 - Using OPCTest Command to See PG Status
      • Lab 7 - Using OPCTest To List Calls and Identify particular calls
      • Lab 8 - Using OPCTest Utility to gather Agent Statistic
      • Lab 9 - Troubleshooting Cisco UCCE Call Flow
      • Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
      • Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
      • Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
      • Lab 13 - Utility - How to run EMSMON Utility
      • Lab 14 - Troubleshooting Shutdown Error for Router
      • Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
      • Lab 16 - How to Set Trace Settings and Log Collection
      • Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
      • Lab 18 - Setup Trace Settings and Log Collection on CVP
      • Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
      • Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
      • Lab 21 - Troubleshooting UCCE - Client gets fast busy when dialed DN
      • Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
      • Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
      • Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
      • Lab 25 - The device associated with that extension or dial number invalid - Part 1

      Cisco Packaged UCCE (PCCE) Study Kit

      1. Bonus - Chapter 01 - Cisco UCCE 11.5 Introduction to UCCE 11.5 and CVP Bootcamp
      2. Bonus - Chapter 02 - Cisco UCCE 11.5 Architecture of Cisco Contact Center Enterprise
      3. Bonus - Chapter 03 - Cisco UCCE 11.5 Design Consideration
      4. Bonus - Chapter 04 - Cisco UCCE 11.5 Deployment Model
      5. Bonus - Chapter 05 - Cisco UCCE 11.5 Central Controller
      6. Chapter 1 - Deploying component required for PCCE
      7. Chapter 2 - Deploying Golden Template PCCE
      8. Chapter 3 - Initialization of PCCE Deployment
      9. Chapter 4 - Verifying PCCE Components and Configurations
      10. Chapter 5 - Preparing and Customizing PCCE PG with Cisco Unified CM
      11. Chapter 6 - Managing and Creating Agent and Desk Settings
      12. Chapter 7 - Managing Agent Reason Code and Teams
      13. Chapter 8 - Managing Agent Expertise and Attributes
      14. Chapter 9 - Managing Attribute and Precision Queue with Consider IF
      15. Chapter 10 - Managing Calls, ECC Variables
      16. Chapter 11 - Overview of CVP Server
      17. Chapter 12 - Configuring VXML Gateway for UCCE and CVP
      18. Chapter 13 - Configuring Virtual Voice Browser VVB
      19. Chapter 14 - UCCE Call Flow with CVP
      20. Chapter 15 - Call Routing Post Route from CUCM Call Flow using UCCX
      21. Chapter 16 - Scripts Editor and Basic Scripting
      22. Chapter 17 - Basic Administrative Scripts
      23. Chapter 18 - Creating Network VRU Scripts and CVP Microapp
      24. Chapter 19 - Creating UCCE Scripts with CVP
      25. Chapter 20 - Installation and Configurations of Cisco Finesse 11
      26. Chapter 21 - Overview and Installation of Cisco Unified Intelligent Center with Live Data 11
      27. Chapter 22 - Configuration of Cisco CUIC Reporting 11
      28. Chapter 23 - Admin - Creating Precision Queues - Attributes
      29. Chapter 24 - Admin - Creating Precision Queues and Rules to select Agent
      30. Chapter 25 - Admin - Creating SCRIPT for Precision Queue and Testing calls
      31. Chapter 26 - Admin - Outbound Dialer (SCCP)- Preparing Logger for Outbound Dialer
      32. Chapter 27 - Admin - Outbound Dialer - Configuring PG for CUCM Agent Cluster
      33. Chapter 28 - Admin - Outbound Dialer - Configuring Dialer Component in ICM
      34. Chapter 29 - Admin - Outbound dialer - Network VRU and Media Routing PG
      35. Chapter 30 - Admin - Outbound dialer - Creating Skills Group and Dial Number
      36. Chapter 31 - Admin - Outbound dialer - Ensure Time and ECC Variable Configured
      37. Chapter 32 - Admin - Outbound Dialer - Ensure LoggerA outbound dialer is enable
      38. Chapter 33 - Admin - Outbound Dialer - Dialer Component on PG
      39. Chapter 34 - Admin - Outbound Dialer - Modify Local Static Route Files
      40. Chapter 35 - Admin - Outbound Dialer - Verification of Outbound Component
      41. Chapter 36 - Scripting - Call Type Contact Data and Scripting
      42. Chapter 37 - Scripting - Categorizing Contacts
      43. Chapter 38 - Scripting - Comment and Monitoring UCCE Scripts
      44. Chapter 39 - Scripting - Routing Call Based on CLID and Dialed Number
      45. Chapter 40 - Scripting - Routing calls to different scripts based on Call Type and Prefix Match
      46. Chapter 41 - Scripting - Requalify Call Type - Routing calls to another script
      47. Chapter 42 - Scripting - Distribute call load using Percentage Allocation
      48. Chapter 43 - Scripting - Routing Calls using Skills Group using LAA Method
      49. Chapter 44 - Scripting - Full Menu Driven Application
      50. Chapter 45 - Configuring Redundant Finesse ServerChapter 46 - Configuring Finesse with Varieable, Phone Book, Reason Code and Team
      51. Chapter 47 - Configuring Workflow in Cisco Finesse Server for Browser Popup
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