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Deploying Cisco Unified Contact Center Enterprise (DUCCE)
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Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.
What is included:
Course Fee: $3,495 USD
Benefits: 200 Hours of Lab Access - Full Study Kits - Free Retake up to 2 years
Course Length: 5 Days - Lang: English
Course Duration: 9:30 AM to 5:30 PM
Delivery Method: Instructor-led Classroom & Online Class
Location: Toronto - Las Vegas - Dubai - London & Online