Cisco UCCX Training In London, UK
Course Overview
This course, Deploying Cisco Unified Contact Center Express (UCCX) v11.5 provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.
All Classes - You can Attend Online or In Classroom
Why VoiceBootcamp?
![]() | 5 Days Instructor Led Training with 24/7 Access to Lab | ![]() | 70% Hands On - 30% Theory |
![]() | Practice Lab with 200 hours of free UCCX Rack Rental | ![]() | Each Student Gets Dedicated POD of 2 UC Clusters |
![]() | Complete UCCX Deployment Self-Study Kit | ![]() | Small Class up to max 6 Students |
![]() | Full Duplex Environment - 8 to 10 VM Servers | ![]() | 24/7 Access to lab during class |
![]() | Free RETAKE Until You Pass The Lab - Even Remotely | ![]() | Each Student install, configure and build from scratch |
What You Will Learn
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Intro Video - Find Out How You Will Benefit from this course |
Course OutlineModule 1: Cisco Unified CCX Product OverviewCisco Unified CCX Product Packages
Module 2: Cisco Unified CCX Installation and Configuration
Module 3: Cisco Unified CCX Scripting
Module 4: Cisco Unified CCX ACD Operations
Module 5: Cisco Unified Contact Center Express Premium Functions
Module 6: Deploying UCCX v10.6 Functions
Module 7: UCCX Reports
Module 8: UCCX Wallboard & Database
Module 9: UCCX Call Recording
Module 10: Cisco Unified CCX Maintenance
Labs Outline
Client Review |
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Who Needs to Attend
- IT Professionals
- Network Engineers
- IT Managers
Delivery Format
- Classroom or Online via Webinar - Instructor led training.
- Any class you can join online in case if you are unable to travel.
Prerequisites
- Basic knowledge of CUCM, Unity Connection, and router administrative tasks
- CCNP or equivalent knowledge
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Working Experience of 2 Years in such product or CCNP Collaboration Training