Cisco UCCX Advanced Scripting Training In USA
COURSE OVERVIEW
In this course, the candidate will learn how to write basic to advanced scripting. Candidate will learn most advanced scripting technologies and techniques such as custom queue logic using Get Reporting Statistic steps, custom Select Resource Step logic including custom queue design, as well as VM in Queue, Scheduled Callback scenario's, and XML Web Service consumption using Get HTTP Document steps. A brief summary of the CRS Script Editor steps covered is listed below. Candidate will learn to deploy script from real world scenario, from database setup, sub-flow, XML etc.
Why VoiceBootcamp?
![]() | 5 Days Instructor Led Training with 24/7 Access to Lab | ![]() | 70% Hands On - 30% Theory |
![]() | Practice Lab with 200 hours of free UCCX Rack Rental | ![]() | Each Student Gets Dedicated POD of 2 UC Clusters |
![]() | Complete UCCX Advanced Scripting Kit | ![]() | Small Class up to max 6 Students |
![]() | Full Duplex Environment - 8 to 10 VM Servers | ![]() | 24/7 Access to lab during class |
![]() | Free RETAKE - Even Remotely | ![]() | Each Student install, configure and build from scratch |
WHAT YOU'LL LEARN
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COURSE OUTLINE
- Chapter 1 - Overview of Cisco Unified CCX Script Editor
- Chapter 2 - Basic Cisco Unified CCX Scripting
- Chapter 3 - Cisco Unified CCX Scripting Variable
- Chapter 4 - Cisco Unified CCX Scripting General Steps
- Chapter 5 - Cisco Unified CCX Scripting Trigger Session & Contact Steps
- Chapter 6 - Cisco Unified CCX Scripting Call Contact Steps
- Chapter 7 - Cisco Unified CCX Scripting eMail & Http Steps
- Chapter 8 - Cisco Unified CCX Scripting HTTP Steps
- Chapter 9 - Cisco Unified CCX Scripting Media, Menu, and Digit Collection
- Chapter 10 - Cisco Unified CCX Scripting User Steps
- Chapter 11 - Cisco Unified CCX Scripting Prompts and Grammer
- Chapter 12 - Cisco Unified CCX Scripting Document Steps
- Chapter 13 - Cisco Unified CCX Scripting Database Steps
- Chapter 14 - Cisco Unified CCX Scripting ACD & ICM Steps
- Chapter 15 - Making Decisions and Loop and Counter in UCCX Scripting
- Chapter 16 - Debugging a Script
- Chapter 17 - Advanced Cisco Unified CCX Scripting Configuration
- Chapter 18 - Creating an Advanced Menu Driven Application
- Chapter 19 - Creating a Holiday Application
- Chapter 20 - Creating Scripts for Help Desk Ticket Submission
Chapter 21 - Configure Advanced Script for Consultive Transfer - Chapter 22 - Creating Scripts for Agent Logged Check In
Chapter 23 - Creating Agent Greeting Upload - Chapter 24 - Creating script for Web Call Back & Queueing
- Chapter 25 - Create a database enable UCCX Scripting Based on Client Account Number
- Chapter 20 - Creating HTTP CallBack & Queuing scripts
- Chapter 21 - Create Scripts to check position in the queue
- Chapter 22 - Create scripts to check how many calls ahead of the existing call
CLIENT REVIEW
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WHO NEEDS TO ATTEND
IT Professionals- Network Engineers
- IT Managers
DELIVERY FORMAT OPTIONS
- Classroom or Online via Webinar - Instructor led training.
Any class you can join online in case if you are unable to travel.
PREREQUISITES
- Basic knowledge of CUCM, Unity Connection, and router administrative tasks
CCNP or equivalent knowledge
Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Working Experience of 2 Years in such product or CCNP Collaboration Training