Outline
Lecture on Video (available now)
- Chapter 01 - Introduction to Script Editor
- Chapter 02 - Call Type Contact Data and Scripting
- Chapter 03 - Categorizing Contacts
- Chapter 04 - Selecting Routing Targets
- Chapter 05 - Network VRUs
- Chapter 06 - Variable and Formula
- Chapter 07 - UCCE Scripting with Call Variables
- Chapter 08 - Scripting with External Database
- Chapter 09 - UCCE Basic Administrative Scripts
- Chapter 10 - Built In Function – String Manipulation
- Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting
- Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Microapplications
- Chapter 13 - Overview of CVP Call Studio
- Chapter 14 - Creating a basic CVP Scripts
- Chapter 15 - Executing CVP Scripts via UCCE Scripting
Lab Outline (available now)
- Lab 01 - Create a basic UCCE Scripts
- Lab 02 - Create a script with comment & monitoring object
- Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match
- Lab 04 – Routing Call Based on CLID and Dialed Number
- Lab 05 - Requalify Call Type - Routing calls to another scripts
- Lab 06 – Use GotoScript to route calls to different scripts
- Lab 07 – Creating Time of Day Routing
- Lab 08 – Distribute call load using Percentage Allocation
- Lab 09 – Routing Calls using Skills Group using LAA Method
- Lab 10 – Routing calls to Services using Service Node
Coming Friday Jan 08, 2018 (ETA April 30 to May 15 2018)
- Lab 11 – Creating Scripts with Selecting Targets by Rules
- Lab 12 – Sending calls to CVP using SendToVRU to play Welcome Prompt
- Lab 13 – Create Scripts to Collect Digit From User
- Lab 14 – Create a menu driven scripts
- Lab 16 - Scripts Transfer value to Cisco Finesse
- Lab 17 - Create a database enable scripts
- Lab 18 - Create a holiday scripts using Database
- Lab 19 - Create a emergency scripts to notify emergency message
- Lab 20 - Create a UCCE Scripts To executive XML File Via UCCX Scripting
- Lab 21 - Create a UCCE Scripts To Execute Database Via UCCX Scripting
Grand Lab (ETA April 30 to May 15 2018)
- Advanced UCCE Menu Driven Application
- Advanced Database Enabled Call Center To Select Agent Using Dynamic Skills Group