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Cisco UCCX Advanced Scripting Training

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Cisco UCCX Advanced Scripting

n this course, the candidate will learn how to write basic to advanced scripting. Candidate will learn most advanced scripting technologies and techniques such as custom queue logic using Get Reporting Statistic steps, custom Select Resource Step logic including custom queue design, as well as VM in Queue, Scheduled Callback scenario's, and XML Web Service consumption using Get HTTP Document steps. A brief summary of the CRS Script Editor steps covered is listed below. Candidate will learn to deploy script from real world scenario, from database setup, sub flow, XML etc.

Course Information

Code: 1024-08
Course Fee$3,495 USD*
Number of Days: 5 Days

Cisco Learning Credit: Not Accepted
Language: English
Schedules: - Toronto| Las Vegas | Dubai| Thailand | London

Upcoming Schedules

Cisco UCCX Advanced Scripting - Las Vegas, USA
03-19-2018 9:00 am
Cisco UCCX Advanced Scripting - Dubai, UAE
04-08-2018 9:00 am
Cisco UCCX Advanced Scripting - Toronto, Canada
04-30-2018 9:00 am
Cisco UCCX Advanced Scripting - London, UK
05-07-2018 9:00 am
Cisco UCCX Advanced Scripting - Bangkok, Thailand
05-28-2018 9:00 am

Cisco UCCX Advanced Scripting

  • 200 Hours of Rack Rental Included
  • Free Retake For up to 2 years
  • Each Student has 12 to 15 Virtual Machine Servers
  • Dedicated POD
  • Full Self Study Kit Included

Take 3 Cisco Course For - $4,495 USD
 - Save $1,000
Feb 2018 - Special

downloadarrow 5 Days Instructor Led Training with 24/7 Access to Lab
downloadarrow 70% Hands On - 30% Theory
downloadarrow Practice Lab with 200 hours of free UCCXE Rack Rental downloadarrow Each Student Gets Dedicated POD of 2 UC Clusters
downloadarrow Complete UCCX Advanced Scripting Self-Study Kit downloadarrow Small Class up to max 6 Students
downloadarrow Full Duplex Environment - 8 to 10 VM Servers downloadarrow 24/7 Access to lab during class
downloadarrow Free RETAKE Until You Pass The Lab - Even Remotely downloadarrow
  1. Each Student install, configure and build from scratch

Course Outline

  • Chapter 1 - Overview of Cisco Unified CCX Script Editor
  • Chapter 2 - Basic Cisco Unified CCX Scripting
  • Chapter 3 - Cisco Unified CCX Scripting Variable
  • Chapter 4 - Cisco Unified CCX Scripting General Steps
  • Chapter 5 - Cisco Unified CCX Scripting Trigger Session & Contact Steps
  • Chapter 6 - Cisco Unified CCX Scripting Call Contact Steps
  • Chapter 7 - Cisco Unified CCX Scripting eMail & Http Steps
  • Chapter 8 - Cisco Unified CCX Scripting HTTP Steps
  • Chapter 9 - Cisco Unified CCX Scripting Media, Menu and Digit Collection
  • Chapter 10 - Cisco Unified CCX Scripting User Steps
  • Chapter 11 - Cisco Unified CCX Scripting Prompts and Grammer
  • Chapter 12 - Cisco Unified CCX Scripting Document Steps
  • Chapter 13 - Cisco Unified CCX Scripting Database Steps
  • Chapter 14 - Cisco Unified CCX Scripting ACD & ICM Steps
  • Chapter 15 - Making Decission and Loop and Counter in UCCX Scripting
  • Chapter 16 - Debugging a Script
  • Chapter 17 - Advanced Cisco Unified CCX Scripting Configuration
  • Chapter 18 - Creating a Advanced Menu Driven Application
  • Chapter 19 - Creating a Holiday Application
  • Chapter 20 - Creating Scripts for Help Desk Ticket Submission
  • Chapter 21 - Configure Advanced Script for Consultive Transfer
  • Chapter 22 - Creating Scripts for Agent Logged Check In
  • Chapter 23 - Creating Agent Greeting Upload
  • Chapter 24 - Creating script for Web Call Back & Queueing
  • Chapter 25 - Create a database enable UCCX Scripting Based on Client Account Number
    Chapter 20 - Creating HTTP CallBack & Queing scripts
  • Chapter 21 - Create Scripts to check position in the queue
  • Chapter 22 - Create scripts to check how many calls a head of the existing call

Lab Outline

  • Creating basic scripts with time of day routing. 2
  • Script to collect digit and make decision. 5
  • Creating a basic script with XML Files. 9
  • Creating Scripts to Check Holiday. 12
  • Creating Menu Driven Application. 19
  • Creating Scripts to change language. 26
  • String Manipulation To Extract Digits. 32
  • Create a script to select CSQ Based on Area Code or State Code. 34
  • Selecting CSQ Based on Area or State Code
  • Authenticate user based on PIN and allow to dial number
  • Prompt Management APP with XML Authentication

Who needs to attend

IT Professionals
Network Engineers
IT Managers

Delivery format options

  • Classroom or Online via Webinar - Instructor led training.
  • Any class you can join online in case if you are unable to travel.

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