Our address:

1810 E. Sahara Ave, Suite 218, Las Vegas, NV, 89104, USA
Email : 
Tel: +1-877-814-4489

Have any questions? 


CCNP Collaboration Training

100% Focus on Cisco Collaboration Training with World Wide Schedules. Show Details

Cisco Training

Now you can train your team and save money on each course for each person. Show Details

Course Schedule

Displays a list of short frequently asked questions with various visual options available that can be organised by product and/or category. Show Deatils

Client Support

Cisco CCNP® Collaboration 2.0 Plus Training

World's Most Unique & Advanced 10 Days Training.  $4,495 USD

VoiceBootcamp offers World's Most Unique & Advanced CCNA/CCNP Collaboration Training that is a focus on the Real World Deployment Scenario.  Building the entire infrastructure from the ground up to a complete Cisco UC Collaborations while you learn.  What is so unique about us?  Our CCNP Collaboration Plus Training includes the use of Cisco UCCX 10.5 & Cisco Prime Collaboration during the lab thus giving you extra skills that no other CCNP Collaboration Training does.   Plus you will get over 350 video labs as part of your package to continue to learn even after the training.  NO ONE ELSE OFFER THIS

World's Most Comprehensive & Intensive CCNP Collaboration Training & Includes Cisco CMS & UCCX Modules

"Get Free CCIE Collaboration Training Course" - Limited Time Offer

What is Included?

  • 12 Days Instructor Led Training In Class or Online Access
  • 200 Hours of Lab Access For Continue Practice
  • Free Retake for up to 2 years - repeat as you please
  • Full CCNP Collaboration Study Kits (value of $899 US for free)
  • 24/7 Access To Lab During Class
  • Email & Online Support
  • Take Class Online if unable to attend lectures - save travel cost

Course Information

  • Code : 1024-02
  • Course Fee: $4,495 USD
  • Number of Days: 12 Days
  • Cisco Learning Credit: Not Accepted
  • Language: English
  • Delivery Method: In-Classroom or Join Online


  • Candidate Must be CCNA Certified Prior to Attend this course.  We do not offer CCNA Courses.
  • CICD - Implementing Cisco Collaborative Devices
  • CIVND2 – Implementing Cisco Video Network Devices, Part 2 v1.0
  • 3 to 4 years’ experience in Cisco Networking is a must.


  • Network professionals who install, configure, and manage Cisco collaboration solutions

Course Outline

1. Cisco Unified Communications Manager Introduction

  • Describing the Role of Cisco Unified
  • Communications Manager, Its Architecture, and Its Deployment and Redundancy Option
    Performing Initial Cisco Unified Communications Manager Configuration
  • Deploying Endpoints and Users
  • Deploying IP Phone Services

2. Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling

  • Describing Dial Plan Components
  • Implementing Endpoint Addressing and Call Routing
  • Implementing Calling Privileges
  • Implementing Call Coverage in Cisco Unified Communications Manager

3. Implementation of Single-Site Off-Cluster CallingAnalyzing Single-Site Off-Cluster

  • Calling Requirement
  • Implementing PSTN Access Using MGCP Gateways
  • Implementing PSTN access Using H.323 Gateways
  • Describing the Cisco Unified Border Element
  • Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
  • Using the Cisco Unified Border Element for URI Dialing
  • Describing Dial Plan Interworking

4. Media Resources

  • Describing Media Resources in Cisco Unified Communications Manager
  • Implementing Annunciators and MOH
  • Implementing MTPs

5. Audio and Video Conferencing

  • Describing Conferencing Devices and Their Function
  • Implementing Conference Bridges
  • Describing Cisco TelePresence MSE 8000
  • Implementing Cisco TelePresence Server
  • Implementing Cisco TelePresence Conductor

6. Quality of Service Analyzing Quality of Service Requirements

  • Describing QoS Components and their Functions Implementing Marking

   Lab 1: Deploying Router & Switch Infrastructure to support Collaboration
   Lab 2: Lab Environment Exploration and Setup
   Lab 3: Configuring Cisco Unified Communications Manager Initial Settings
   Lab 4: Implementing Calling Privileges
   Lab 5: Media Resource Configuration
   Lab 6: Implementing PSTN Calling Using SIP Trunks through CiscoUnified Border Element
   Lab 7: Implementing PSTN Calling Using MGCP Gateways
   Lab 8: Implementing PSTN Calling Using H.323 Gateways
   Lab 9: Implementing Call Routing
   Lab 10: Deploying Endpoints and Users
   Lab 11: Implementing Call Coverages
   Lab 12:Quality of Service (QoS) Configuration
   Lab 13: Cisco TelePresence Server and Conductor Configuration
   Lab 14: Cisco Unified Prime Collaboration Deployment
   Lab 15: CUCM Testing and Troubleshooting in Multi-site Environment

Module 2 - Day 3 - 5

1. Multisite Deployment ImplementationIdentifying Issues in a Multisite Deployment

  • Identifying Multisite Deployment Solutions
  • Implementing a +E.164 Based Dial Plan for International Multisite
  • Deployments Implementing a URI Based Dial Plan for Multisite Deployments

2. Centralized Call-Processing Redundancy Implementation Implementing SRTS and MGCP Fallback
3. Bandwidth Management and CAC Implementation and Managing Bandwidth Implementing CAC
4. Implementation of Features and Applications for Multisite

  • Deployments Implementing Device Mobility
  • Implementing Cisco Extension Mobility
  • Implementing Cisco Unified Mobility

5. Cisco VCS and Cisco Expressway

  • Describing Cisco VCS and Cisco Expressway Series Deployment Options
  • Deploying Users and Local Endpoints in Cisco VCS control
  • Interconnecting Cisco Unified Communications Manager and Cisco VCS
  • Implementing Unified Communications Mobile and Remote Access


  • Lab 1: Remote Labs Access
  • Lab 2: Disaster Recovery
  • Lab 3: Cisco Unified Border Element
  • Lab 4: SIP Trunk Configuration
  • Lab 5: MGCP Gateway Configuration
  • Lab 6: Inter-Cluster Trunk Configuration
  • Lab 7: Route Groups
  • Lab 8: Route Lists
  • Lab 9: IP Communicator Phone Registration
  • Lab 10: 9951 IP Phone Registration
  • Lab 11: Cisco Unified Collaboration Deployment to built multi cluster
  • Lab 12: Traditional Route Patterns
  • Lab 13: Traditional Dial Plan Testing
  • Lab 14: User Management
  • Lab 15: Global Dial Plan and +E.164 Dialing
  • Lab 16: Multi-cluster Call Routing using Inter-cluster Trunking
  • Lab 17: URI Dialing
  • Lab 18: Survivable Remote Site Telephony
  • Lab 19: Bandwidth Management Techniques
  • Lab 20: Locations and Enhanced Locations CAC
  • Lab 21: Device Mobility
  • Lab 22: Extension Mobility
  • Lab 23: Unified Mobility
  • Lab 24: VCS Provisioning and Administration
  • Lab 25: VCS Dial Plan and CUCM integration
  • Lab 26: Mobile Remote Access using Cisco Expressway Core and Edge
  • Lab 27: Global Dial Plan Replication

1. Cisco Unified Communications Manager TroubleshootingTroubleshooting

  • Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

3. Cisco VCS Control and VCS Expressway Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

4. Call Setup IssuesDescribing Call Setup Issues and Causes

  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multi-Site Calling Issues
  • Troubleshooting Off-Net Calling Issues

5. ILS and GDPR IssuesTroubleshooting ILS and GDPR
6. Cisco Unified Communications Manager Mobility Features

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

7. Cisco TelePresence Management Suite IssuesTroubleshooting Cisco TMS Issues
8. Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues


1. Cisco Unity ConnectionDesigning and Deploying Cisco Unity Connection

  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users, Templates and Class of Service
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Deploying Voice Mail Redundancy in Branch Offices

2. Cisco Unity Express

  • Designing and Deploying Cisco Unity Express
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express Users Accounts and Features
  • Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Troubleshooting Cisco Unity Express

3. Cisco Unified IM and Presence Implementation

  • Designing and Deploying Cisco Unified IM and Presence
  • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Integrating Cisco Unified Communications IM and Presence
  • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

4. Video Provisioning and Integration in a Unified Communications Deployment

  • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Describing Video Infrastructure
  • Describing Cisco TMS
  • Describing Cisco Meeting Server 2.2
  • Describing Cisco Spark Hybrid Services
  • Overview of Cisco CRS1000v Router

Cisco Unified CCX 12.0 Overview and Basic Integration

  • Cisco Unified Contact Center Express Integration with CUCM
  • Setting up UCCX Call Control Group
  • Creating Agent Account & Resources
  • Create a Resource Group & Skills
  • Assign Resources to Resource Group
  • Creating Contact Service Queue
  • Assigning Agent Phone to RmCM
  • Create Application for existing scripts
  • Add Application Trigger
  • Configure IP Phone as an Agent Phone
  • Basic Cisco Unified CCX Script


Google Review
Google Review
Google Review
Google Review

Webinar - Free Online Training Session

There are no up-coming Courses