1810 E. Sahara Ave, Suite 218, Las Vegas, NV, 89104, USA
Email : info@voicebootcamp.com
Tel: +1-877-814-4489
Cisco Unified Contact Center Enterprise Administration (UCCE-A) is a 5-day instructor-led course that prepares learners to administer the Cisco Unified CCE v11.5 solution. This course will provide the student with the basic knowledge to understand the Cisco Unified CCE deployment solution and requirements for basic ACD and IVR configurations to include using ICM Configuration Manager and associated utilities, setting up agents, providing for basic IVR activities, and using the Cisco Finesse Agent desktop.
Cisco UCCE Administration & Troubleshooting - Bangkok, Thailand 06-18-2018 9:00 am |
Cisco UCCE Administration & Troubleshooting - Las Vegas, USA 06-18-2018 9:00 am |
Cisco UCCE Administration & Troubleshooting - Dubai, UAE 07-23-2018 9:00 am |
Cisco UCCE Administration & Troubleshooting - Las Vegas, USA 08-20-2018 9:00 am |
Cisco UCCE Administration & Troubleshooting - London, UK 08-27-2018 9:00 am |
Schedules: - Toronto | USA| Dubai| Thailand| Barcelona, Spain
All Classes You Can Join In Classroom or Online
Cisco Unified Contact Center Enterprise Overview
Presenting Cisco Unified Contact Center Enterprise
Cisco Unified CCE Core Components
Cisco Unified Communications Manager
Cisco Unified CCE/ICM
Cisco Unified CVP
Cisco Unified CCE Options
Basic Call Flow Models
Implementing Business Rules
Advanced Scripting and Routing
ICM Scripting Variables, Expressions, Formulas, and Functions
Silent Monitoring and Recording
Advanced CVP Configurations
Using Finesse Administration
Finesse Overview
Finesse Administration
Finesse IP Phone Agent
Using CVP VoiceXML Applications
Basic VoiceXML Functionality
Using Call Studio
ICM Scripting for VoiceXML Applications
Accessing an External Database
Translation Routing
Traditional Translation Routing
Translation Routing to CVP
Configuring Cisco Unified CCE Options
Cisco Outbound Option
Courtesy Callback
Agent Greeting/Whisper Announcements
Mobile Agent
CUIC Reporting for the Advanced User
CUIC Overview
CUIC Administration
Importing and Using CVP Reports
Custom Reporting
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