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1810 E. Sahara Ave, Suite 218, Las Vegas, NV, 89104, USA
Email : info@voicebootcamp.com 
Tel: +1-877-814-4489

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Cisco UCCX Training

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Cisco UCCX Deployment Training - $3,495 US

This course, Deploying Cisco Unified Contact Center Express (UCCX) v12.x provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

  • Cisco Unified CCX Product Overview
  • Cisco Unified CCX Installation And Configuration
  • Cisco Unified CCX Scripting
  • Cisco Unified CCX Finesse Operations
  • Cisco Unified Contact Center Express Premium Functions
  • Deploying UCCX V12 Functions
  • UCCX Reports
  • Cisco Unified CCX Maintenance

Course Information

  • Code : 1024-07
  • Course Fee: $3,495 USD*
  • Number of Days: 5 Days
  • Cisco Learning Credit: Not Accepted
  • Language: English

What is Included?

  • 5 Days Instructor Led Training In Class or Online Access
  • 200 Hours of Lab Access For Continue Practice
  • Free Retake for up to 2 years
  • Full Cisco UCCX Deployment Study Kits (value of $899 US for free)
  • 24/7 Access during lab
  • Email & Online Support
  • Take Class Online if unable to attend lectures

Course Outline

Module 1: Cisco Unified CCX Product Overview

  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX

Module 2: Cisco Unified CCX Installation And Configuration

  • Installing Cisco Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties Of Cisco Unified CCX


Module 3: Cisco Unified CCX Scripting

  • Installing The Cisco Unified CCX Script Editor
  • Creating A Basic IVR Script
  • Prompting And Collecting Information
  • Accessing An External Database
  • Making Decisions
  • Confirming Caller Input

Module 4: Cisco Unified CCX ACD Operations

  • Implementing Cisco Unified CCX
  • Scripting Fundamentals For Cisco Unified CCX
  • Using Desktop Administration
  • Advanced Cisco Unified Contact Center Express Scripting Topics

Module 5: Cisco Unified Contact Center Express Premium Functions

  • Using Remote Monitoring
  • Configuring The Outbound Dialer
  • Configuring CAD Agent Email And Agent Web Chat

Module 6: Deploying UCCX V12 Functions

  • Implementing Cisco Finesse
  • Implementing Media Sense Call Recording
  • Configuring Finesse Agent Email
  • Configuring Finesse Agent Web Chat


Module 7: UCCX Reports

  • Using Cisco Unified CCX Reports 
  • Managing Cisco Unified Intelligence Center (CUIC)
  • Using Cisco Unified CCX Reports (CUIC)

Module 8: Cisco Unified CCX Maintenance

  • Using Cisco Unified RTMT
  • Using The Disaster Recovery System

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