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Do It Your Self Kit: Ultimate Cisco UCCX Study Kit

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Ultimate Cisco UCCX Study Kit

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Base price $1,299.00
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Sales price $899.99
Total: $899.99
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UCCX Scripting7
Description

 

Package Include

Ultimate Cisco UCCX Self Study Kit

World's First Cisco Unified CCX 10.5 Self-Study Kit, design to help anyone with basic Cisco Unified Communication knowledge to learn, deploy and configure Cisco UCCX 10.5 Platform. Cisco Unified CCX 10.5 Lecture on Video will give you the concept you need to understand what and how Cisco Unified CCX 10.5 Operates and how its component interact with each other. Chapters are divided into a smaller section to help you understand the topic with lab demonstration. Our self-study kit was designed to help you get a UCCX solution running in no time. Cisco Unified CCX 10.5 ResourceKIT is a collection video labs that will show you how to install, configure, and maintain a Cisco Unified CCX 10.5 with CVP or IP IVR Solutions. Each lab can be from 5 minutes to 30 minutes that explains the step that are taken and why and how to implement it. There are up to 15+ Chapters with audio/video lecture and lab

OFFER Expires Feb 9, 2018

What is Included 

  • Cisco Unified CCX Lecture on Video
  • Cisco Unified CCX 10.5 Video Lab Kits
  • Cisco Unified CCX 10.5 PDF Deployment Lab Guide

 

Study Kit Outline

LECTURE ON VIDEO*

  • Chapter 1 Introduction to Cisco Unified CCX
  • Chapter 2 Architecture of Cisco Unified CCX
  • Chapter 3 Design Consideration for Cisco Unified CCX
  • Chapter 4 Installation & Configurations of Cisco Unified CCX
  • Chapter 5 Overview of Cisco Unified CCX Subsystem
  • Chapter 6 - Cisco Unified CCX Express Setup
  • Chapter 7 Managing Cisco Unified UCCX Server
  • Chapter 8 Basic Call Flow of Cisco Unified CCX
  • Chapter 9 - Installing UCCX Script Editor
  • Chapter 10 - Debugging a Script
  • Chapter 11 Creating Basic Cisco Unified CCX Scripts
  • Chapter 12 Creating Basic UCCX Script - Prompting and Collecting
  • Chapter 13 Configuring UCCX For External Databases
  • Chapter 14 Making Decisions and Loop and Counter in UCCX Scripting
  • Chapter 15 - Defining Cisco Unified CCX ACD Component

Lab Outline

  • Lab 1 Installing Cisco Unified CCX 10.5 Primary Server
  • Lab 2 - Installing Secondary Cisco Unified CCX 10.5 Server for High Availability
  • Lab 3 - Integrating Cisco Unified CCX 10.5 with Cisco Unified CM 10.5
  • Lab 4 - Configuring Cisco Unified CCX 10.5 - High Availability
  • Lab 5 - Activating Cisco Finesse as an Agent Desktop
  • Lab 6 - Setting up JTAPI Parameters such as Call Control Group, Triggers with High Availability Check
  • Lab 7 - Preparing Cisco IP Phone and End User As An Agent with High Availability Check
  • Lab 8 - Defining Skills, Group and Agent Association
  • Lab 9 - Defining Contact Service Queue with Different Skills and Competency Level
  • Lab 10 - Creating UCCX Application and Trigger
  • Lab 11 - Writing a Basic Script
  • Lab 12 - Creating Team and Supervisor
  • Lab 13 - Integrating Cisco Unified CCX 10.5 with External Database
  • Lab 14 - Configuring HTTP Subsystem with Database Integration
  • More labs are under development

 

Cisco UCCX Advanced Scripting Kit

Learn to develop UCCX Scripts from ground zero to a full real world application.  This study kit is designed for anyone who wants to learn how to build full scripts.  Start with lecture on video to cover the fundamentals than follow by creating small mini scripts.  Then try our full real world application step by step

What is Included

  • Cisco Unified CCX Scripts - Lecture on Video - 30 Videos
  • Cisco Unified CCX Scripts - PDF Lab Guide
  • Cisco Unified CCX Scripts - Scripts in aef format ready to go

 

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