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CICD - IMPLEMENTING CISCO COLLABORATIVE DEVICES

Course Overview

Learn to maintain and operate a Cisco Unified Communications solution and prepare for the CICD certification exam (210-060).   Prepare for CICD Certification and become CCNA Collaboration.  CICD - Implementing Cisco Collaborative Devices will count toward CCNA Collaboration Certifications.  It is one of the exams you need to pass.

Prepare for CCNA Collaboration Certification

Course Information

  • 5 Days Instructor-led Training
  • Attend Class Online & Save Travel cost. Stay close to home
  • Free Retake Upto 2 Years
  • Study Materials Included
  • Include 250+ Cisco Collaboration Video Labs
  • 200 Hours of Lab Access after the class

Course Fee: Now $2,499 USD.  Reg. $3,495 (Offer Expires July 31, 2019)

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July Promotion

Get Free World's Most Unique Cisco CCNP Collaboration Training - Online

12 Days of hands-on training.  Valid for 2 years.  Offer valid if you join online only.  (value of $4,495 for FREE)

What You Will Learn?

    • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
    • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
    • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
    • How to maintain a Cisco Unified Communications solution
    • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

    Outline

      • 1. Cisco Unified Communications Solutions

        • Understanding the Components of Cisco Unified Communications Solutions
        • Understanding the Characteristics of Cisco Unified Communications Solutions

        2. Administrator and End-User Interfaces

        • Understanding Administrator Interfaces
        • Understanding End-User Interfaces

        3. Call Flows in Cisco Call Control Platforms

        • Understanding Call Flows and Call Legs
        • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
        • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

        4. Endpoint and End-User Administration

        • Understanding End-User Characteristics and Configuration Requirements
        • Understanding End-User Implementation Options
        • Understanding Endpoint Characteristics and Configuration Requirements
        • Understanding Endpoint Implementation Options

        5. End User Telephony and Mobility Features

        • Understanding Telephony Features
        • Enabling Telephony Features
        • Understanding Mobility Features
        • Enabling Mobility Features

        6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

        • Understanding Cisco Unity Connection
        • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
        • Understanding End User and Voice Mailbox Implementation Options
        • Understanding Cisco Unified Communications Manager IM and Presence Service
        • Enabling Cisco Unified Communications Manager IM and Presence Service

        7. Cisco Unified Communications Solutions Maintenance

        • Providing End-User Support
        • Understanding Cisco Unified Communications Manager Reports
        • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
        • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
        • Monitoring Voicemail in Cisco Unity Connection
        • Understanding the Disaster Recovery System

    Lab Outline

    Discovery Lab 1: Verify System Information
    Discovery Lab 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
    Discovery Lab 3: Verify Voicemail Integration
    Discovery Lab 4: Discover the Cisco Unified Communications Manager CoS Implementation
    Discovery Lab 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
    Discovery Lab 6: Discover the Cisco Unified Communications Manager Express COR Implementation
    Discovery Lab 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
    Discovery Lab 8: Configure and Verify Endpoint Basic Configuration Elements
    Discovery Lab 9: Device Settings Configuration
    Discovery Lab 10: Configure Cisco Extension Mobility
    Discovery Lab 11: Configure Hunt Groups
    Discovery Lab 12: Configure Cisco Unified Mobility on HQ Phone 1
    Discovery Lab 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
    Discovery Lab 14: Verify the Cisco Unity Connection Integration
    Discovery Lab 15: Configure a User Template
    Discovery Lab 16: Configure a User
    Discovery Lab 17: Configure Cisco MediaSense for Video Greeting
    Discovery Lab 18: Configure Cisco Unity Connection for Video Greeting
    Discovery Lab 19: Use Cisco Unified Reporting
    Discovery Lab 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
    Discovery Lab 21: Generate User Reports
    Discovery Lab 22: Generate and View a QoS Detail Report
    Discovery Lab 23: Generate and View a Gateway Utilization Report
    Discovery Lab 24: Generate a Cisco Unity Connection Serviceability Report
    Discovery Lab 25: Generate Cisco Unified Serviceability Reports
    Lab 1: Remote Lab Access
    Lab 2: Explore Administrator Interfaces
    Lab 3: Explore End-User Interfaces
    Lab 4: Enhanced - Explore Call Flows in Cisco Unified Communications Manager
    Lab 5: Enhanced - Explore Call Flows in Cisco Unified Communications Manager Express
    Lab 6: Implement End Users
    Lab 7: Enhanced - Implement Endpoints
    Lab 8: Enhanced - Enable Telephony Features
    Lab 9: Enhanced - Enable Mobility Features
    Lab 10: Enhanced - Implement End Users and Voice Mailboxes
    Lab 11: Enable Cisco Unified Communications Manager IM and Presence Service
    Lab 12: Provide End-User Support
    Lab 13: Generate Cisco Unified Communications Manager CAR Tool Reports
    Lab 14: Monitor the System with Cisco Unified RTMT
    Lab 15: Back Up Cisco Unified Communications ManagerView More View More 

    Pre-Requisites

    • Foundational IP networking knowledge (such as a CCENT or CCNA certification) is recommended
    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
    • ICND1
    • ICND2

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      Dubai, UAE

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    • Toronto, Canada

      Toronto, Canada

      Toronto, Office

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      Bangalore, India

      Deliver CCIE Collaboration Training in Bangalore, India

    Contact Us

    •  1810 E. Sahara Ave. Suite 223, Las Vegas, NV, 89104, USA
    • +1-877-252-3340
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