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Welcome to VoiceBootcamp Canada Inc.  A Global Name in Unified Collaboration & AWS Cloud Training

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1810 E. Shara Ave. Suite 223, Las Vegas, NV, 89104
Email: info@voicebootcamp.com

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Cisco CCNP Collaboration Training

World's Most Advanced Hands on CCNP Collaboration Lab

VoiceBootcamp offers World's Most Unique & Advanced CCNA/CCNP Collaboration Training that is a focus on the Real World Deployment Scenario.  Building the entire infrastructure from the ground up to a complete Cisco UC Collaborations while you learn.  What is so unique about us?  Our CCNP Collaboration Plus Training includes the use of Cisco UCCX 12.5 & Cisco Prime Collaboration during the lab thus giving you extra skills that no other CCNP Collaboration Training does.   

Course Fee: $3,495 - $4,495 USD

We are ready for New Changes in Cisco Collaboration Feb 2020

Live Class Demo


What is included:

  • 12 Days of Instructor-led Onsite or Online Training
  • Dedicated POD - practice real-world scenario
  • 250+ Video Labs Included to help you again more knowledge
  • 200 hours of lab rental - continue to practice
  • Small Class - You get more attention
  • Free Retake up to 2 years to master all skills
  • CCNP Collaboration Self Study Kit - To help you get started for the next level
  • Can't Travel?  Join Online & Save $1,000
Delivery Format: Classroom Live or Virtual Classroom Live

Schedules - (Note: Join Online & Save $1,000)

What You Will Learn?

    • Cisco Unified Communication Manager CUCM - 12.0
    • CIsco Unity Connection 12.0
    • Cisco Unified Presence & Instant Messaging
    • Cisco Call Routing/Dial Plan
    • SIP Trunking and SBC
    • Cisco Unified Border Element (CUBE)
    • Voice Gateways and Signaling Protocol
    • Cisco Expressway C and E
    • Cisco Video Infrastructure Technology
    • Cisco Unified Communication Manager Express
    • Exclusively @ VoiceBootcamp - Cisco UCCX
    • Exclusively @ VoiceBootcamp - Cisco Meeting Server (CMS)
    • More
    Network Topology for each candidate
    Lab for Each Candidate

    Client's Testimonials




    1. Cisco Unified Communications Manager Introduction

    • Describing the Role of Cisco Unified
    • Communications Manager, Its Architecture, and Its Deployment and Redundancy Option
    • Performing Initial Cisco Unified Communications Manager Configuration
    • Deploying Endpoints and Users
    • Deploying IP Phone Services

    2. Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling

    • Describing Dial Plan Components
    • Implementing Endpoint Addressing and Call Routing
    • Implementing Calling Privileges
    • Implementing Call Coverage in Cisco Unified Communications Manager

    3. Implementation of Single-Site Off-Cluster CallingAnalyzing Single-Site Off-Cluster

    • Calling Requirement
    • Implementing PSTN Access Using MGCP Gateways
    • Implementing PSTN access Using H.323 Gateways
    • Describing the Cisco Unified Border Element
    • Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
    • Using the Cisco Unified Border Element for URI Dialing
    • Describing Dial Plan Interworking

    4. Media Resources

    • Describing Media Resources in Cisco Unified Communications Manager
    • Implementing Annunciators and MOH
    • Implementing MTPs

    5. Audio and Video Conferencing

    • Describing Conferencing Devices and Their Function
    • Implementing Conference Bridges
    • Describing Cisco TelePresence MSE 8000
    • Implementing Cisco TelePresence Server
    • Implementing Cisco TelePresence Conductor

    6. Quality of Service Analyzing Quality of Service Requirements

    • Describing QoS Components and their Functions Implementing Marking

    •    Lab 1: Deploying Router & Switch Infrastructure to support Collaboration
    •    Lab 2: Lab Environment Exploration and Setup
    •    Lab 3: Configuring Cisco Unified Communications Manager Initial Settings
    •    Lab 4: Implementing Calling Privileges
    •    Lab 5: Media Resource Configuration
    •    Lab 6: Implementing PSTN Calling Using SIP Trunks through CiscoUnified Border Element
    •    Lab 7: Implementing PSTN Calling Using MGCP Gateways
    •    Lab 8: Implementing PSTN Calling Using H.323 Gateways
    •    Lab 9: Implementing Call Routing
    •    Lab 10: Deploying Endpoints and Users
    •    Lab 11: Implementing Call Coverages
    •    Lab 12:Quality of Service (QoS) Configuration
    •    Lab 13: Cisco TelePresence Server and Conductor Configuration
    •    Lab 14: Cisco Unified Prime Collaboration Deployment
    •    Lab 15: CUCM Testing and Troubleshooting in Multi-site Environment

    Module 2 - Day 3 - 5

    1. Multisite Deployment ImplementationIdentifying Issues in a Multisite Deployment

    • Identifying Multisite Deployment Solutions
    • Implementing a +E.164 Based Dial Plan for International Multisite
    • Deployments Implementing a URI Based Dial Plan for Multisite Deployments

    2. Centralized Call-Processing Redundancy Implementation Implementing SRTS and MGCP Fallback
    3. Bandwidth Management and CAC Implementation and Managing Bandwidth Implementing CAC
    4. Implementation of Features and Applications for Multisite

    • Deployments Implementing Device Mobility
    • Implementing Cisco Extension Mobility
    • Implementing Cisco Unified Mobility

    5. Cisco VCS and Cisco Expressway

    • Describing Cisco VCS and Cisco Expressway Series Deployment Options
    • Deploying Users and Local Endpoints in Cisco VCS control
    • Interconnecting Cisco Unified Communications Manager and Cisco VCS
    • Implementing Unified Communications Mobile and Remote Access


    • Lab 1: Remote Labs Access
    • Lab 2: Disaster Recovery
    • Lab 3: Cisco Unified Border Element
    • Lab 4: SIP Trunk Configuration
    • Lab 5: MGCP Gateway Configuration
    • Lab 6: Inter-Cluster Trunk Configuration
    • Lab 7: Route Groups
    • Lab 8: Route Lists
    • Lab 9: IP Communicator Phone Registration
    • Lab 10: 9951 IP Phone Registration
    • Lab 11: Cisco Unified Collaboration Deployment to built multi cluster
    • Lab 12: Traditional Route Patterns
    • Lab 13: Traditional Dial Plan Testing
    • Lab 14: User Management
    • Lab 15: Global Dial Plan and +E.164 Dialing
    • Lab 16: Multi-cluster Call Routing using Inter-cluster Trunking
    • Lab 17: URI Dialing
    • Lab 18: Survivable Remote Site Telephony
    • Lab 19: Bandwidth Management Techniques
    • Lab 20: Locations and Enhanced Locations CAC
    • Lab 21: Device Mobility
    • Lab 22: Extension Mobility
    • Lab 23: Unified Mobility
    • Lab 24: VCS Provisioning and Administration
    • Lab 25: VCS Dial Plan and CUCM integration
    • Lab 26: Mobile Remote Access using Cisco Expressway Core and Edge
    • Lab 27: Global Dial Plan Replication


    1. Cisco Unified Communications Manager TroubleshootingTroubleshooting

    • Common Gateway and Endpoint Registration Issues
    • Troubleshooting Cisco Unified Communications Manager Availability Issues
    • Troubleshooting Database Replication Issues
    • Troubleshooting LDAP Integration Issues

    3. Cisco VCS Control and VCS Expressway Troubleshooting

    • Troubleshooting Endpoint Registration Issues
    • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
    • Troubleshooting Database Replication Issues
    • Troubleshooting LDAP Integration Issues

    4. Call Setup IssuesDescribing Call Setup Issues and Causes

    • Troubleshooting On-Net Single-Site Calling Issues
    • Troubleshooting On-Net Multi-Site Calling Issues
    • Troubleshooting Off-Net Calling Issues

    5. ILS and GDPR IssuesTroubleshooting ILS and GDPR
    6. Cisco Unified Communications Manager Mobility Features

    • Troubleshooting Device Mobility Issues
    • Troubleshooting Cisco Extension Mobility Issues
    • Troubleshooting Cisco Unified Mobility Issues
    • 7. Cisco TelePresence Management Suite IssuesTroubleshooting Cisco TMS Issues

    8. Voice Quality and Media Resources Issues

    • Troubleshooting MTP Issues
    • Troubleshooting Transcoder Issues
    • Troubleshooting Audio and Video Conferencing Issues
    • Troubleshooting Audio and Video Quality Issues


    1. Cisco Unity ConnectionDesigning and Deploying Cisco Unity Connection

    • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    • Configuring Cisco Unity Connection Users, Templates and Class of Service
    • Configuring the Cisco Unity Connection System
    • Implementing Cisco Unity Connection Dial Plan and Call Management
    • Configuring Unified Messaging
    • Troubleshooting Cisco Unity Connection
    • Deploying Voice Mail Redundancy in Branch Offices

    2. Cisco Unity Express

    • Designing and Deploying Cisco Unity Express
    • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    • Configuring Cisco Unity Express Users Accounts and Features
    • Configuring Call Routing with Cisco Unity Express Auto-Attendant
    • Troubleshooting Cisco Unity Express

    3. Cisco Unified IM and Presence Implementation

    • Designing and Deploying Cisco Unified IM and Presence
    • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
    • Integrating Cisco Unified Communications IM and Presence
    • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
    • Configuring Cisco Jabber Mobile and Integrating Directory Servers
    • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

    4. Video Provisioning and Integration in a Unified Communications Deployment
    • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
    • Describing Video Infrastructure
    • Describing Cisco TMS
    • Describing Cisco Meeting Server 2.2
    • Describing Cisco Spark Hybrid Services
    • Overview of Cisco CRS1000v Router

    Cisco Unified CCX 12.0 Overview and Basic Integration

    • Cisco Unified Contact Center Express Integration with CUCM
    • Setting up UCCX Call Control Group
    • Creating Agent Account & Resources
    • Create a Resource Group & Skills
    • Assign Resources to Resource Group
    • Creating Contact Service Queue
    • Assigning Agent Phone to RmCM
    • Create Application for existing scripts
    • Add Application Trigger
    • Configure IP Phone as an Agent Phone
    • Basic Cisco Unified CCX Script


    • Foundational IP networking knowledge (such as a CCENT or CCNA certification) is recommended
    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
    • ICND1
    • ICND2

    Why VoiceBootcamp?

    • US Air Force

      US Air Force

      VoiceBootcamp Trained US Air Force on Cisco Meeting Server in London, UK

    • US Navy

      US Navy

      VoiceBootcamp delivers training to US Navy on Cisco Collaboration in Virginia, USA

    • Dubai, UAE

      Dubai, UAE

      VoiceBootcamp delivers training Dubai, UAE

    • Toronto, Canada

      Toronto, Canada

      Toronto, Office

    • Bangalore, India

      Bangalore, India

      Deliver CCIE Collaboration Training in Bangalore, India

    Contact Us

    •  1810 E. Sahara Ave. Suite 223, Las Vegas, NV, 89104, USA
    • +1-877-252-3340
    • Contact Us
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