Cisco UCCE Video Training - Ultimate Edition
Want to learn Cisco UCCE? Try the world's most complete Cisco UCCE Video Training based on 12.x. With over 100+ Video labs and lectures, step-by-step guides, and explanations, this guide will help you learn to deploy complete Cisco UCCE Solutions with CVP, Finesse, CUIC, and more. Best hands-on Lab. Get UCCE Lab Access as well. Save over $3,500+
Ultimate Edition - $1,899 USD
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Over 100+ Video Labs/Lectures
Study Kits Demo
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Module Outline
Cisco UCCE/PCCE 12.x Advanced Deployment Self Study Kit
Lecture On Video
- Chapter 01 - Cisco UCCE Introduction to UCCE and CVP Bootcamp
- Chapter 02 - Cisco UCCE Architecture of Cisco Contact Center Enterprise
- Chapter 03 - Cisco UCCE Design Consideration
- Chapter 04 - Cisco UCCE Deployment Model
- Chapter 05 - Cisco UCCE Central Controller
- Chapter 06 - Cisco UCCE Preparing and Installing Cisco UCCE Software
- Chapter 07 - Cisco UCCE Organizational Units in Active Directory and Web Setup
- Chapter 08 - Cisco UCCE Unified CCE Central Controller - Logger
- Chapter 09 - Cisco UCCE Unified CCE Central Controller - Router
- Chapter 10 - Cisco UCCE Agent Desk Settings and VRU Type
- Chapter 11 - Cisco UCCE Peripheral Gateway PG and CTI Server
- Chapter 12 - Cisco UCCE Routing Client
- Chapter 13 - Cisco UCCE skill Target Sub System
- Chapter 14 - Cisco UCCE uCCE Call Flow with CVP
- Chapter 15 - Cisco UCCE Call Routing Post Route from CUCM Call Flow using UCCX
- Chapter 16 - Cisco UCCE Scripts Editor and Basic Scripting
- Chapter 17 - Cisco UCCE Basic Administrative Scripts
- Chapter 18 - Cisco UCCE Basic Scripting with Call Variables
- Chapter 19 - Cisco UCCE Overview of Cisco Unified CVP
- Chapter 20 - Cisco UCCE Configuring VXML Gateway for UCCE and CVP
- Chapter 21 - Cisco UCCE Creating Network VRU Scripts and CVP Microapp
- Chapter 22 - Cisco UCCE Creating UCCE Scripts with CVP
- Chapter 23 - Cisco UCCE Installation and Configurations of Cisco Finesse
- Chapter 24 - Cisco UCCE Overview and Installation of Cisco Unified Intelligent Center with Live Data
- Chapter 25 - Cisco UCCE Configuration of Cisco CUIC Reporting
Lab Outline
- Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
- Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
- Lab 03 - Deploying Cisco UCCE Base Software
- Lab 04 - Installing and Preparing Cisco CVP Call Server
- Lab 05 - Deploying Cisco CVP Operation Console Manager
- Lab 06 - Prepare and Install Cisco Finesse Server
- Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
- Lab 08 - Preparing UCCE Servers with Instance in Active Directory
- Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
- Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
- Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
- ab 12 - Simplex - Configure PG to support Unified PG with Routing client
- Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
- Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
- Lab 15 - Simplex - Configuring VRU PG for CVP
- Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
- Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
- Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
- Lab 19 - Configure Network VRU with Label
- Lab 20 - Modifying Agent Target Rule for CVP Routing Client
- Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
- Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
- Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
- Lab 24 - Creating Network VRU Scripts
- Lab 25 - Developing a basic call center script for UCCE with CVP
- Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
- Lab 27 - Configuring Redundant Finesse Server
- Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
- Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
- Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
- Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
- Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User
Cisco UCCE/PCCE Administration & Troubleshooting Study Kit
Lecture On Video
- Lab 1 - Overview of Cisco UCCE Administration Tools
- Lab 2 - Getting started with Agent Desk Settings
- Lab 3 - Prepare and Configuring Network VRU for CVP
- Lab 4 - Preparing and Configuration Services and Skills Groups
- Lab 5 - Creating Agent, Supervisor and Team Lists
- Lab 6 - Configure PG for IP IVR (UCCX)
- Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
- Lab 8 - Configuring PG For Cisco Unified CM
- Lab 9 - Defining Agent Target Rule and Device Target
- Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
- Lab 11 - Setting Limit on Number of Skills group per agent
- Lab 15 - Creating Precision Queues - Attributes
- Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
- Lab 13 - Creating Precision Queues and Rules to select Agent
- Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
- Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
- Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
- Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
- Lab 18 - Outbound dialer - Network VRU and Media Routing PG
- Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
- Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
- Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
- Lab 22 - Outbound Dialer - Dialer Component on PG
- Lab 23 - Outbound Dialer - Modify Local Static Route Files
- Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
- Lab 26 - Outbound Dialer - Verification of Outbound Component
Cisco UCCE/PCCE Advanced Scripting Self Study Kit
Lecture on Video (available now)
- Chapter 01 - Introduction to Script Editor
- Chapter 02 - Call Type Contact Data and Scripting
- Chapter 03 - Categorizing Contacts
- Chapter 04 - Selecting Routing Targets
- Chapter 05 - Network VRUs
- Chapter 06 - Variable and Formula
- Chapter 07 - UCCE Scripting with Call Variables
- Chapter 08 - Scripting with External Database
- Chapter 09 - UCCE Basic Administrative Scripts
- Chapter 10 - Built-In Function – String Manipulation
- Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting
- Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Microapplications
- Chapter 13 - Overview of CVP Call Studio
- Chapter 14 - Creating a basic CVP Scripts
- Chapter 15 - Executing CVP Scripts via UCCE Scripting
Lab Outline
- Lab 01 - Create a basic UCCE Scripts
- Lab 02 - Create a script with comment & monitoring object
- Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match
- Lab 04 – Routing Call Based on CLID and Dialed Number
- Lab 05 - Requalify Call Type - Routing calls to another script
- Lab 06 – Use GotoScript to route calls to different scripts
- Lab 07 – Creating Time of Day Routing
- Lab 08 – Distribute call load using Percentage Allocation
- Lab 09 – Routing Calls using Skills Group using LAA Method
- Lab 10 – Routing calls to Services using Service Node
Cisco UCCE/PCCE Troubleshooting Study Kit
- Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
- Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
- Lab 3 - Learn to use Unified System CLI to troubleshoot UCCE
- Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
- Lab 5 - How to use Dumplog to analyst Logs
- Lab 6 - Using OPCTest Command to See PG Status
- Lab 7 - Using OPCTest To List Calls and Identify particular calls
- Lab 8 - Using OPCTest Utility to gather Agent Statistic
- Lab 9 - Troubleshooting Cisco UCCE Call Flow
- Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
- Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
- Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
- Lab 13 - Utility - How to run EMSMON Utility
- Lab 14 - Troubleshooting Shutdown Error for Router
- Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
- Lab 16 - How to Set Trace Settings and Log Collection
- Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
- Lab 18 - Setup Trace Settings and Log Collection on CVP
- Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
- Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
- Lab 21 - Troubleshooting UCCE - Client gets fast busy when dialed DN
- Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
- Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
- Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
- Lab 25 - The device associated with that extension or dial number invalid - Part 1
Cisco CVP Call Studio Scripting Study Kits
Outline
- Chapter 1.0 - Overview of Cisco Unified Call Studio - Lecture
- Chapter 2.0 - Getting Started with Creating Basic Application
- Chapter 20 - Creating your own local Action Element using Java API with Customized Parameter
- Chapter 3.0 - Overview of Elements View
- Chapter 4.0 - Integrating Cisco Unified ICM Scripts with Cisco CVP Call Studio Scripts
- Chapter 5.0 - My First Integrated Service Application
- Chapter 6.0 - Subdialog Element
- Chapter 7.0 - Audio Element and its settings
- Chapter 8.0 - Decision Element and Its settings
- Chapter 9.0 - Creating basic Text To Speech Scripts with TTS Server
- Chapter 10 - Creating Menu-Driven Application with TTS and Audio Files
- Chapter 11 - Overview of Number Capture Element
- Chapter 12 - Overview of Record Element and Configurations
- Chapter 13 - Overview Database Element and Its Configurations
- Chapter 14 - Overview of Call Studio - Session API
- Chapter 15 - Cisco CVP Java Class - Call Start Action and Call End Action
- Chapter 16 - Creating CVP Scripts with a Java Class Standard Action and Decision Element
- Chapter 17 - Creating Cisco CVP Call Studio Script with Mathematical Expression
- Chapter 18 - Create a Standard Action Element using Java API
- Chapter 19 - Creating a Decision Action Element using Java API
- Chapter 20 - Creating your own local Action Element
- Chapter 21 - Creating your own local Decision Element using Java API with Customized Parameter
- Chapter 22 - Creating your own local Decision Element using Java API with Param
- Chapter 23 - How to manage large Cisco Call Studio Scripts using Page and Page Connector
- Chapter 24 - Creating Customized Parameter for Custom VoiceElement
- Chapter 25 - Overview of Google Dialogflow and CVP Integration
- Chapter 26 - Cisco CVP DialogFlow - Preparing Google Cloud For CVP Virtual Agent
Cisco WebEx Contact Center Enterprise Administration Study Kit
- Chapter 1 - Overview of Cisco WebEx CC Administration
- Chapter 2 - Cisco WebEx CCE - Overview and Configuration of User Management
- Chapter 3 - Cisco WebEx CCE - Overview and Configuration of Skills Management
- Chapter 4 - Cisco WebEx CCE - Overview and Configuration of Skills Schedules
- Chapter 5 - Cisco WebEx CCE - Overview and Configuration of Agent Teams
- Chapter 6 - Cisco WebEx CCE - Overview and Configuration of Reason Code Management
- Chapter 7 - Cisco WebEx CCE - Overview and Configuration of Phone Book Management
- Chapter 8 - Cisco WebEx CCE - Overview and Configuration of Campaign Management
- Chapter 9 - Cisco WebEx CCE - Overview and Configuration of Route Control
- Chapter 10 - Cisco WebEx CCE - Overview and Configuration of Audio Manager
- Chapter 11 - Cisco WebEx CCE - Overview and Configuration of Designer
- Chapter 12 - Cisco WebEx CCE - Creating First WebEx CC Scripts
- Chapter 13 - Cisco WebEx CCE - Creating First WebEx CC Menu Driven Scripts
- Chapter 14 - Cisco WebEx CCE - Creating First WebEx CC Digit Collection and if condition
- Chapter 15 - Cisco WebEx CCE - Creating First WebEx CC Schedule Scripts
- Chapter 16 - Cisco WebEx CCE - Creating First WebEx CC Emergency Scripts
- Chapter 17 - Cisco WebEx CCE - Creating First WebEx CC Send Calls to Queue
- Chapter 18 - Cisco WebEx CCE - Creating First WebEx CC TransferCall To another extension
- Chapter 19 - Cisco WebEx CCE - Creating First WebEx CC Security Overview
- Chapter 20 - Cisco WebEx CCE - Creating First WebEx Administrative Overview
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