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Cisco UCCE/PCCE Video Training Ultimate Edition
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Cisco UCCE Video Training - Ultimate Edition

Want to learn Cisco UCCE?  Try the world's most complete Cisco UCCE Video Training based on 12.x.  With over 100+ Video labs and lectures, step-by-step guides, and explanations, this guide will help you learn to deploy complete Cisco UCCE Solutions with CVP, Finesse, CUIC, and more.  Best hands-on Lab.  Get UCCE Lab Access as well.  Save over $3,500+

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Module Outline

Cisco UCCE/PCCE 12.x Advanced Deployment Self Study Kit

Lecture On Video

  1. Chapter 01 - Cisco UCCE Introduction to UCCE and CVP Bootcamp
  2. Chapter 02 - Cisco UCCE Architecture of Cisco Contact Center Enterprise
  3. Chapter 03 - Cisco UCCE Design Consideration
  4. Chapter 04 - Cisco UCCE Deployment Model
  5. Chapter 05 - Cisco UCCE Central Controller
  6. Chapter 06 - Cisco UCCE Preparing and Installing Cisco UCCE Software
  7. Chapter 07 - Cisco UCCE Organizational Units in Active Directory and Web Setup
  8. Chapter 08 - Cisco UCCE Unified CCE Central Controller - Logger
  9. Chapter 09 - Cisco UCCE Unified CCE Central Controller - Router
  10. Chapter 10 - Cisco UCCE Agent Desk Settings and VRU Type
  11. Chapter 11 - Cisco UCCE Peripheral Gateway PG and CTI Server
  12. Chapter 12 - Cisco UCCE Routing Client
  13. Chapter 13 - Cisco UCCE skill Target Sub System
  14. Chapter 14 - Cisco UCCE uCCE Call Flow with CVP
  15. Chapter 15 - Cisco UCCE Call Routing Post Route from CUCM Call Flow using UCCX
  16. Chapter 16 - Cisco UCCE Scripts Editor and Basic Scripting
  17. Chapter 17 - Cisco UCCE Basic Administrative Scripts
  18. Chapter 18 - Cisco UCCE Basic Scripting with Call Variables
  19. Chapter 19 - Cisco UCCE Overview of Cisco Unified CVP
  20. Chapter 20 - Cisco UCCE Configuring VXML Gateway for UCCE and CVP
  21. Chapter 21 - Cisco UCCE Creating Network VRU Scripts and CVP Microapp
  22. Chapter 22 - Cisco UCCE Creating UCCE Scripts with CVP
  23. Chapter 23 - Cisco UCCE Installation and Configurations of Cisco Finesse
  24. Chapter 24 - Cisco UCCE Overview and Installation of Cisco Unified Intelligent Center with Live Data 
  25. Chapter 25 - Cisco UCCE Configuration of Cisco CUIC Reporting

Lab Outline

  1. Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
  2. Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
  3. Lab 03 - Deploying Cisco UCCE Base Software
  4. Lab 04 - Installing and Preparing Cisco CVP Call Server
  5. Lab 05 - Deploying Cisco CVP Operation Console Manager
  6. Lab 06 - Prepare and Install Cisco Finesse Server
  7. Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
  8. Lab 08 - Preparing UCCE Servers with Instance in Active Directory
  9. Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
  10. Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
  11. Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
  12. ab 12 - Simplex - Configure PG to support Unified PG with Routing client
  13. Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
  14. Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
  15. Lab 15 - Simplex - Configuring VRU PG for CVP
  16. Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
  17. Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
  18. Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
  19. Lab 19 - Configure Network VRU with Label
  20. Lab 20 - Modifying Agent Target Rule for CVP Routing Client
  21. Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
  22. Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
  23. Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
  24. Lab 24 - Creating Network VRU Scripts
  25. Lab 25 - Developing a basic call center script for UCCE with CVP
  26. Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
  27. Lab 27 - Configuring Redundant Finesse Server
  28. Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
  29. Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
  30. Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
  31. Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
  32. Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User

Cisco UCCE/PCCE Administration & Troubleshooting Study Kit

Lecture On Video

  1.  Lab 1 - Overview of Cisco UCCE Administration Tools
  2. Lab 2 - Getting started with Agent Desk Settings
  3. Lab 3 - Prepare and Configuring Network VRU for CVP
  4. Lab 4 - Preparing and Configuration Services and Skills Groups
  5. Lab 5 - Creating Agent, Supervisor and Team Lists
  6. Lab 6 - Configure PG for IP IVR (UCCX)
  7. Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
  8. Lab 8 - Configuring PG For Cisco Unified CM
  9. Lab 9 - Defining Agent Target Rule and Device Target
  10. Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
  11. Lab 11 - Setting Limit on Number of Skills group per agent
  12. Lab 15 - Creating Precision Queues - Attributes
  13. Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
  14. Lab 13 - Creating Precision Queues and Rules to select Agent
  15. Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
  16. Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
  17. Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
  18. Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
  19. Lab 18 - Outbound dialer - Network VRU and Media Routing PG
  20. Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
  21. Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
  22. Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
  23. Lab 22 - Outbound Dialer - Dialer Component on PG
  24. Lab 23 - Outbound Dialer - Modify Local Static Route Files
  25. Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
  26. Lab 26 - Outbound Dialer - Verification of Outbound Component

Cisco UCCE/PCCE Advanced Scripting Self Study Kit

Lecture on Video (available now)

  • Chapter 01 - Introduction to Script Editor
  • Chapter 02 - Call Type Contact Data and Scripting
  • Chapter 03 - Categorizing Contacts
  • Chapter 04 - Selecting Routing Targets
  • Chapter 05 - Network VRUs
  • Chapter 06 - Variable and Formula
  • Chapter 07 - UCCE Scripting with Call Variables
  • Chapter 08 - Scripting with External Database
  • Chapter 09 - UCCE Basic Administrative Scripts
  • Chapter 10 - Built-In Function – String Manipulation
  • Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting
  • Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Microapplications
  • Chapter 13 - Overview of CVP Call Studio
  • Chapter 14 - Creating a basic CVP Scripts
  • Chapter 15 - Executing CVP Scripts via UCCE Scripting

Lab Outline

  • Lab 01 - Create a basic UCCE Scripts
  • Lab 02 - Create a script with comment & monitoring object
  • Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match
  • Lab 04 – Routing Call Based on CLID and Dialed Number
  • Lab 05 - Requalify Call Type - Routing calls to another script
  • Lab 06 – Use GotoScript to route calls to different scripts
  • Lab 07 – Creating Time of Day Routing
  • Lab 08 – Distribute call load using Percentage Allocation
  • Lab 09 – Routing Calls using Skills Group using LAA Method
  • Lab 10 – Routing calls to Services using Service Node

Cisco UCCE/PCCE Troubleshooting Study Kit

  • Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
  • Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
  • Lab 3 - Learn to use Unified System CLI to troubleshoot UCCE
  • Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
  • Lab 5 - How to use Dumplog to analyst Logs
  • Lab 6 - Using OPCTest Command to See PG Status
  • Lab 7 - Using OPCTest To List Calls and Identify particular calls
  • Lab 8 - Using OPCTest Utility to gather Agent Statistic
  • Lab 9 - Troubleshooting Cisco UCCE Call Flow
  • Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
  • Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
  • Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
  • Lab 13 - Utility - How to run EMSMON Utility
  • Lab 14 - Troubleshooting Shutdown Error for Router
  • Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
  • Lab 16 - How to Set Trace Settings and Log Collection
  • Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
  • Lab 18 - Setup Trace Settings and Log Collection on CVP
  • Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
  • Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
  • Lab 21 - Troubleshooting UCCE - Client gets fast busy when dialed DN
  • Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
  • Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
  • Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
  • Lab 25 - The device associated with that extension or dial number invalid - Part 1

Cisco CVP Call Studio Scripting Study Kits

Outline

  • Chapter 1.0 - Overview of Cisco Unified Call Studio - Lecture
  • Chapter 2.0 - Getting Started with Creating Basic Application
  • Chapter 20 - Creating your own local Action Element using Java API with Customized Parameter
  • Chapter 3.0 - Overview of Elements View
  • Chapter 4.0 - Integrating Cisco Unified ICM Scripts with Cisco CVP Call Studio Scripts
  • Chapter 5.0 - My First Integrated Service Application
  • Chapter 6.0 - Subdialog Element
  • Chapter 7.0 - Audio Element and its settings
  • Chapter 8.0 - Decision Element and Its settings
  • Chapter 9.0 - Creating basic Text To Speech Scripts with TTS Server
  • Chapter 10 - Creating Menu-Driven Application with TTS and Audio Files
  • Chapter 11 - Overview of Number Capture Element
  • Chapter 12 - Overview of Record Element and Configurations
  • Chapter 13 - Overview Database Element and Its Configurations
  • Chapter 14 - Overview of Call Studio - Session API
  • Chapter 15 - Cisco CVP Java Class - Call Start Action and Call End Action
  • Chapter 16 - Creating CVP Scripts with a Java Class Standard Action and Decision Element
  • Chapter 17 - Creating Cisco CVP Call Studio Script with Mathematical Expression
  • Chapter 18 - Create a Standard Action Element using Java API
  • Chapter 19 - Creating a Decision Action Element using Java API
  • Chapter 20 - Creating your own local Action Element 
  • Chapter 21 - Creating your own local Decision Element using Java API with Customized Parameter
  • Chapter 22 - Creating your own local Decision Element using Java API with Param
  • Chapter 23 - How to manage large Cisco Call Studio Scripts using Page and Page Connector
  • Chapter 24 - Creating Customized Parameter for Custom VoiceElement
  • Chapter 25 - Overview of Google Dialogflow and CVP Integration
  • Chapter 26 - Cisco CVP DialogFlow - Preparing Google Cloud For CVP Virtual Agent

Cisco WebEx Contact Center Enterprise Administration Study Kit

  • Chapter 1 - Overview of Cisco WebEx CC Administration
  • Chapter 2 - Cisco WebEx CCE - Overview and Configuration of User Management
  • Chapter 3 - Cisco WebEx CCE - Overview and Configuration of Skills Management
  • Chapter 4 - Cisco WebEx CCE - Overview and Configuration of Skills Schedules
  • Chapter 5 - Cisco WebEx CCE - Overview and Configuration of Agent Teams
  • Chapter 6 - Cisco WebEx CCE - Overview and Configuration of Reason Code Management
  • Chapter 7 - Cisco WebEx CCE - Overview and Configuration of Phone Book Management
  • Chapter 8 - Cisco WebEx CCE - Overview and Configuration of Campaign Management
  • Chapter 9 - Cisco WebEx CCE - Overview and Configuration of Route Control
  • Chapter 10 - Cisco WebEx CCE - Overview and Configuration of Audio Manager
  • Chapter 11 - Cisco WebEx CCE - Overview and Configuration of Designer
  • Chapter 12 - Cisco WebEx CCE - Creating First WebEx CC Scripts
  • Chapter 13 - Cisco WebEx CCE - Creating First WebEx CC Menu Driven Scripts
  • Chapter 14 - Cisco WebEx CCE - Creating First WebEx CC Digit Collection and if condition
  • Chapter 15 - Cisco WebEx CCE - Creating First WebEx CC Schedule Scripts
  • Chapter 16 - Cisco WebEx CCE - Creating First WebEx CC Emergency Scripts
  • Chapter 17 - Cisco WebEx CCE - Creating First WebEx CC Send Calls to Queue
  • Chapter 18 - Cisco WebEx CCE - Creating First WebEx CC TransferCall To another extension
  • Chapter 19 - Cisco WebEx CCE - Creating First WebEx CC Security Overview
  • Chapter 20 - Cisco WebEx CCE - Creating First WebEx Administrative Overview

Terms & Conditions

  • Only Support Windows & MAC Platform
  • We do not support VMware/iPhone or Android
  • PDF eBook - Printing not allowed unless the paid premium price
  • If Free course is offered, it is only delivered on confirmed scheduled or online
  • **New promotion only for a new purchase or new client
  • Promotion does not and can not be applied to the existing or previous promotion
  • Pre-order deal ETA Date subject to change without further notice.
  • Files are encrypted.  Must install XVast Player from www.xvast.com
  • LIcensed to only 2 PC.   
  • PC IP Address or Machine ID will be locked to one username.  
  • VoiceBootcamp reserve the right to review the client's login details to ensure video files are not shared.
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