Sample Sidebar Module

This is a sample module published to the sidebar_top position, using the -sidebar module class suffix. There is also a sidebar_bottom position below the menu.

Sample Sidebar Module

This is a sample module published to the sidebar_bottom position, using the -sidebar module class suffix. There is also a sidebar_top position below the search.
Cisco UCCX Deployment & Administration Study Kit
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Cisco UCCX Deployment & Administration Study Kit

World's First Cisco Unified CCX Self-Study Kit, design to help anyone with basic Cisco Unified Communication knowledge to learn, deploy and configure Cisco UCCX Platform. Cisco Unified CCX Lecture on Video will give you the concept you need to understand what and how Cisco Unified CCX Operates and how its component interacts with each other. 

Includes:

  • Cisco Unified CCX Lecture on Video
  • Cisco Unified CCX Video Lab Kits
  • Basic - Cisco UCCX Scripting
  • Cisco Unified CCX Video Lab Kits
Price - $899 USD
Validity - Lifetime of the product
License - 2 PC per user
Try It For Free

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Study Kits Demo

Module Outline

Deployment - Lecture on Video

  • Chapter 1 Introduction to Cisco Unified CCX
  • Chapter 2 Architecture of Cisco Unified CCX
  • Chapter 3 Design Consideration for Cisco Unified CCX
  • Chapter 4 Installation & Configurations of Cisco Unified CCX
  • Chapter 5 Overview of Cisco Unified CCX Subsystem
  • Chapter 6 - Cisco Unified CCX Express Setup
  • Chapter 7 Managing Cisco Unified UCCX Server
  • Chapter 8 Basic Call Flow of Cisco Unified CCX
  • Chapter 9 - Installing UCCX Script Editor
  • Chapter 10 - Debugging a Script
  • Chapter 11 Creating Basic Cisco Unified CCX Scripts
  • Chapter 12 Creating Basic UCCX Script - Prompting and Collecting
  • Chapter 13 Configuring UCCX For External Databases
  • Chapter 14 Making Decisions and Loop and Counter in UCCX Scripting
  • Chapter 15 - Defining Cisco Unified CCX ACD Component

Deployment Lab Outline

  • Lab 1 Installing Cisco Unified CCX 10.5 Primary Server
  • Lab 2 - Installing Secondary Cisco Unified CCX 10.5 Server for High Availability
  • Lab 3 - Integrating Cisco Unified CCX 10.5 with Cisco Unified CM 10.5
  • Lab 4 - Configuring Cisco Unified CCX 10.5 - High Availability
  • Lab 5 - Activating Cisco Finesse as an Agent Desktop
  • Lab 6 - Setting up JTAPI Parameters such as Call Control Group, Triggers with High Availability Check
  • Lab 7 - Preparing the Cisco IP Phone and End User As An Agent with High Availability Check
  • Lab 8 - Defining Skills, Group and Agent Association
  • Lab 9 - Defining Contact Service Queue with Different Skills and Competency Level
  • Lab 10 - Creating UCCX Application and Trigger
  • Lab 11 - Writing a Basic Script
  • Lab 12 - Creating Team and Supervisor
  • Lab 13 - Integrating Cisco Unified CCX 10.5 with External Database
  • Lab 14 - Configuring HTTP Subsystem with Database Integration
  • More labs are under development
 Advanced UCCX Scripting
  • Chapter 1 - Overview of Cisco Unified CCX Script Editor
  • Chapter 2 - Basic Cisco Unified CCX Scripting
  • Chapter 3 - Cisco Unified CCX Scripting Variable
  • Chapter 4 - Cisco Unified CCX Scripting General Steps
  • Chapter 5 - Cisco Unified CCX Scripting Session Steps
  • Chapter 6 - Cisco Unified CCX Scripting Contact Steps
  • Chapter 7 - Cisco Unified CCX Scripting Trigger Steps
  • Chapter 7 - Selecting CSQ Based on Area or State Code
  • Chapter 8 - Cisco Unified CCX Scripting Call Contact Steps
  • Chapter 9 - Announce Position in Queue with Language Selection
  • Chapter 9 - Cisco Unified CCX Scripting eMail and Http Steps
  • Chapter 10 - Cisco Unified CCX Scripting Document Steps
  • Chapter 11 - Cisco Unified CCX Scripting Media Steps
  • Chapter 12 - Making Decission and Loop and Counter in UCCX Scripting
  • Chapter 13 - Cisco Unified CCX Scripting User Steps
  • Chapter 14 - Cisco Unified CCX Scripting Prompt Steps
  • Chapter 15 - Cisco Unified CCX Scripting ACD Steps
  • Chapter 16 - Cisco Unified CCX Scripting ICM and Java Steps
  • Chapter 17 - Configuring UCCX For External Databases
  • Chapter 18 - Creating a Java Jar File
  • Chapter 19 - Cisco Unified CCX Scripting String Method
  • Chapter 20 - Debugging a Script
  • Full App 1 - Auto Attendant Menu Application

Lab

  • Chapter 1 - Creating Scripts Based on ToD
  • Chapter 2 - Creating Script to read XML Files
  • Chapter 3 - Creating Scripts To Check for Holiday
  • Chapter 4 - Creating Menu Driven Application
  • Chapter 5 - Creating Scripts to Change Language
  • Chapter 6 - String Manipulation To Extract Digits
  • Chapter 7 - Selecting CSQ Based on Area or State Code
  • Chapter 8 - Authenticate user based on PIN and allow to dial number.pdf
  • Chapter 9 - Announce Position in Queue with Language Selection
  • Chapter 10 - Prompt Management APP with XML Authentiction
  • Full App 1 - Auto Attendant Menu Application.mp4
  • Lab 1 Basic Script with Time of Day Routing.aef
  • Lab 2 - Basic Script to Read XML Files.aef
  • Lab 3 - Creating Scripts To Check Holiday.aef
  • Lab 4 - Create Menu Driven Application.aef
  • Lab 5 - Create Script to Choose Language English or France.aef
  • Lab 6 - String Manipulation To Extract Digits.aef
  • Lab 7 - Select CSQ Based on Area or State Code.aef
  • Lab 8 - Authenticate a user and call user defined number.aef
  • Lab 9 - Script to Announce Position in Queue.aef
  • Lab 10 Prompt Management APP with XML Authentiction.aef

Terms & Conditions

  • Only Support Windows & MAC Platform
  • We do not support VMware/iPhone or Android
  • PDF eBook - Printing not allowed unless the paid premium price
  • If Free course is offered, it is only delivered on confirmed scheduled or online
  • **New promotion only for a new purchase or new client
  • Promotion does not and can not be applied to the existing or previous promotion
  • Pre-order deal ETA Date subject to change without further notice.
  • Files are encrypted.  Must install XVast Player from www.xvast.com
  • LIcensed to only 2 PC.   
  • PC IP Address or Machine ID will be locked to one username.  
  • VoiceBootcamp reserve the right to review the client's login details to ensure video files are not shared.
  • fr-FR
  • English (UK)

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705 Progress Ave, Ste 110, Toronto, ON, M1H 2X1, Canada

1810 E. Sahara Ave. Suite 347, Las Vegas, NV, 89104, USA

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