Cisco UCCE Administration & Troubleshooting Study Kit

Lecture On Video

1.  Lab 1 - Overview of Cisco UCCE Administration Tools
2. Lab 2 - Getting started with Agent Desk Settings
3. Lab 3 - Prepare and Configuring Network VRU for CVP
4. Lab 4 - Preparing and Configuration Services and Skills Groups
5. Lab 5 - Creating Agent, Supervisor and Team Lists
6. Lab 6 - Configure PG for IP IVR (UCCX)
7. Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
8. Lab 8 - Configuring PG For Cisco Unified CM
9. Lab 9 - Defining Agent Target Rule and Device Target
10. Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
11. Lab 11 - Setting Limit on Number of Skills group per agent
12. Lab 15 - Creating Precision Queues - Attributes
13. Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
14. Lab 13 - Creating Precision Queues and Rules to select Agent
15. Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
16. Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
17. Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
18. Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
19. Lab 18 - Outbound dialer - Network VRU and Media Routing PG
20. Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
21. Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
22. Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
23. Lab 22 - Outbound Dialer - Dialer Component on PG
24. Lab 23 - Outbound Dialer - Modify Local Static Route Files
25. Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
26. Lab 26 - Outbound Dialer - Verification of Outbound Component

Troubleshooting Outline

• Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
• Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
• Lab 3 - Learn to use Unified System CLI to troubleshoot UCCE
• Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
• Lab 5 - How to use Dumplog to analyst Logs
• Lab 6 - Using OPCTest Command to See PG Status
• Lab 7 - Using OPCTest To List Calls and Identify particular calls
• Lab 8 - Using OPCTest Utility to gather Agent Statistic
• Lab 9 - Troubleshooting Cisco UCCE Call Flow
• Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
• Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
• Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
• Lab 13 - Utility - How to run EMSMON Utility
• Lab 14 - Troubleshooting Shutdown Error for Router
• Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
• Lab 16 - How to Set Trace Settings and Log Collection
• Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
• Lab 18 - Setup Trace Settings and Log Collection on CVP
• Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
• Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
• Lab 21 - Troubleshooting UCCE - Client gets fast busy when dialed DN
• Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
• Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
• Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
• Lab 25 - The device associated with that extension or dial number invalid - Part 1

Terms & Conditions

• Only Support Windows & MAC Platform
• We do not support VMware/iPhone or Android
• If Free course is offered, it is only delivered on confirmed scheduled or online
• **New promotion only for new purchase or new client
• Promotion does not and can not be applied to existing or previous promotion
• Pre-order deal ETA Date subject to change without further notice.
• Files are encrypted.  Must install XVast Player from www.xvast.com
• LIcensed to only 2 PC.   
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