Cisco CVP Training - Customer Voice Portal Implementation (CVPI)

Course Code: 1024-07  | Exam Code:

The Customer Voice Portal Implementation (CVPI) course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.


Course Information

  • Course Fee:          $3,495 USD
  • Course Length:       5 Days - Lang: English
  • Course Duration:    9:30 AM to 5:30 PM
  • Delivery Method:    Instructor-led Classroom or Remote/WebEx
  • Cisco Learning Credit - Not Accepted
Request For Information

What is included?

  • 5 Days Instructor-led Training
  • Attend In Classroom or Remote
  • Study kits included
  • 200 Hours of Free Lab Access
  • Free retake the class upto  2 years
Location: Las Vegas, USA | Toronto - Canada | Dubai, UAE | Online via Webex

Schedules


What You Will Learn?

  • Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model
  • Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise
  • Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP
  • Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
  • Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability
  • Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures

Course Outline

Cisco Unified CVP Technical Overview

  • Exploring Cisco Unified CVP
  • Describing Components and Capabilities
  • Exploring Deployment Models and Call Flows
  • Cisco Unified CVP Comprehensive

Examining Cisco Unified CVP Comprehensive

  • Upgrading, Installing, and Configuring Cisco Unified CVP Software
  • Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP
  • Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP
  • Configuring Cisco Unified Communications Manager for Cisco Unified CVP
  • Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

Introducing Scripting

  • Implementing Cisco Unified ICM Enterprise Scripting Microapplications
  • Configuring Cisco Unified ICM Enterprise Scripting Using Microapplications
  • Enabling Transfers and Reroute on No Answer

Cisco Unified CVP VXML Overview

  • Exploring VXML
  • Installing and Configuring VXML
  • Exploring Courtesy Callback
  • Events, Log Files, and Reporting

Configuring Cisco Unified CVP Reporting
Utilizing Events and Log Files
Failover, Diagnostics, and Troubleshooting
Designing Failover and High Availability
Troubleshooting

Lab Outline

  • Coming soon...

Prerequisites

  • Basic computer literacy
  • Basic PC operating system navigation skills
  • Basic Internet usage skills
  • Basic address knowledge

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