Lesson 1: Presenting Cisco Unified Contact Center Enterprise
Lesson 2: Cisco Unified CCE Core Components
Cisco Unified Communications Manager
Cisco Unified CCE/ICM
Cisco Unified CVP
Lesson 3: Cisco Unified CCE Options
Optional Cisco Unified CCE Components
Lesson 4: Basic Call Flow Models
Module 2. Implementing Business Rules
Lesson 1: Advanced Scripting and Routing
Lesson 2: ICM Scripting Variables, Expressions, Formulas, and Functions
Lesson 3: Silent Monitoring and Recording
Lesson 4: Advanced CVP Configurations
Module 3. Using Finesse Administration
Lesson 1: Finesse Overview
Lesson 2: Finesse Administration
Lesson 3: Finesse IP Phone Agent
Module 4. Using CVP VoiceXML Applications
Lesson 1: Basic VoiceXML Functionality
Lesson 2: Using Call Studio
Lesson 3: ICM Scripting for VoiceXML Applications
Lesson 4: Accessing an External Database
Module 5. Translation Routing
Lesson 1: Traditional Translation Routing
Lesson 2: Translation Routing to CVP
Module 6. Configuring Cisco Unified CCE Options
Lesson 1: Cisco Outbound Option
Lesson 2: Courtesy Callback
Lesson 3: Agent Greeting/Whisper Announcements
Lesson 4: Mobile Agent
Module 7. CUIC Reporting for the Advanced User
Lesson 1: CUIC Overview
Lesson 2: CUIC Administration
Lesson 3: Importing and Using CVP Reports
Lesson 4: Custom Reporting
The knowledge and skills that students are expected to have before attending this course are:
Basic computer literacy
Basic PC operating system navigation skills
Basic internet usage skills
Basic IP address knowledge
There are no formal prerequisites for CCNA certification, but you should have an understanding of the exam topics before taking the exam.
Yes, all of our classes, you can attend online as well as in person. Candidate will be provided full lab access via Cisco VPN connection to our network. You will be able to do pretty much exactly the same lab as if you are here in the classroom
All of our demo and trials are free to use. We are not not responsible for any demage it may cause by these products to your PC/Desktop/Laptops or any device you may play our videos and/or PDF files. VoiceBootcamp do not provide support for any trial product and/or demos. Play at your own risk. These videos/pdfs has been tested on Windows PC only. However they do work on Mac OS
All client/candidate purchasing our training and/or self study kits, automatically accepts terms and condition of our website. Please read through our website terms & conditions before making any purchase. VoiceBootcamp will do our level best to help you resolve any issue but at the end at the interest of our business, we will rely on our Terms and conditions. Click here to read