VoiceBootcamp offers 10 day's customized Bootcamp covering all 2 Cisco UCCX related courses in one complete training. This is great for those who want to learn Cisco UCCX from ground zero to complete advanced scripting and reporting. The candidate will learn to install, deploy, configure and customized Cisco UCCX Solutions from scratch. Each canddiate will learn to administer and troubleshoot Cisco UCCX solutions. Real-world business call flow will be turned in to Cisco UCCX Scripts with advanced business logic. These scripts are based on real-world scripts that are designed by Voicebootcamp for its client. This is far by the world's best All In One Cisco UCCX Bootcamp with endless resources
Includes:
3. Common Utilities
4. Basic ACD Routing
5. Common Good Practices
6. Database Queries
7. Skills Based Routing
8. Advanced ACD Routing
9. Non-Queuing ACD Callback Methods
10. Session Management and Enterprise Data Review
11. Advanced ACD Callback Options
12. Web Contacts Overview
2. Designing and Ordering
3. Installation and Configuration
4. Unified CCX Editor
5. Basic Unified CCX Editor Steps
6. Caller and System Inputs
7. Database Access
8. Logical Operations
9. Caller Transfers
10. Configuring Unified CCX
11. Finesse Product Suite
12. Unified CCX Script Techniques
13. Finesse Administrator
14. Outbound Dialer and Agent Chat
15. Session Management
16. Media Resource Control Protocol (MRCP) Speech Technologies
17. Reporting
18. Servicing and Troubleshooting
The knowledge and skills that students are expected to have before attending this course are:
Basic computer literacy
Basic PC operating system navigation skills
Basic internet usage skills
Basic IP address knowledge
There are no formal prerequisites for CCNA certification, but you should have an understanding of the exam topics before taking the exam.
Yes, all of our classes, you can attend online as well as in person. Candidate will be provided full lab access via Cisco VPN connection to our network. You will be able to do pretty much exactly the same lab as if you are here in the classroom
All of our demo and trials are free to use. We are not not responsible for any demage it may cause by these products to your PC/Desktop/Laptops or any device you may play our videos and/or PDF files. VoiceBootcamp do not provide support for any trial product and/or demos. Play at your own risk. These videos/pdfs has been tested on Windows PC only. However they do work on Mac OS
All client/candidate purchasing our training and/or self study kits, automatically accepts terms and condition of our website. Please read through our website terms & conditions before making any purchase. VoiceBootcamp will do our level best to help you resolve any issue but at the end at the interest of our business, we will rely on our Terms and conditions. Click here to read