About this agreement
These Terms and Conditions ("Terms") govern access to and use of the websites, instructor-led training, self-study kits, eLearning programs, labs, rack rentals, digital content, and related services (collectively, "Services") offered by VoiceBootcamp Inc, VoiceBootcamp LLC, and VoiceBootcamp Canada Inc (collectively, "VoiceBootcamp," "we," "us," or "our"). The entity identified on your order confirmation, invoice, or signed agreement is the contracting provider for your purchase.
By accepting these Terms when registering or purchasing, you agree to be bound by them. These Terms also govern use of our Services to the extent permitted by applicable law. If you act for an organization, you represent that you have authority to accept these Terms on its behalf. If you do not agree, do not purchase or use the Services.
A signed agreement or specific product terms disclosed and accepted at purchase take precedence over conflicting general provisions in these Terms. Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be waived. Acceptance of these Terms does not, by itself, constitute consent to receive SMS messages.
01Courses and Educational Materials
1.1. We may update course catalogs, outlines, software versions, instructional methods, and educational materials to reflect technical changes and business requirements. Descriptions identify the scope of the purchased training; minor changes do not entitle a customer to a refund.
1.2. We may discontinue offerings because of low demand, technology retirement, or commercial or operational constraints. Discontinuation does not automatically extinguish an existing paid entitlement. If we cannot provide a material part of a purchased Service, we will offer a reasonably comparable alternative for your acceptance or an appropriate refund for the undelivered portion, subject to any broader rights under applicable law.
1.3. Access periods, lab hours, included courses, and other benefits are those stated in the offer accepted at purchase. A stated access period does not mean permanent ownership of our content or unlimited access to every future product.
02Lab Access and Infrastructure Limitations
2.1. Lab access is subject to the purchased entitlement, advance booking, technical capacity, and the scheduling rules in Section 21. Uninterrupted availability is not guaranteed.
2.2. We may temporarily restrict access for maintenance, security, equipment failure, third-party outages, or other operational needs. We will give reasonable advance notice when practicable.
2.3. If a confirmed session is interrupted or canceled because of our infrastructure, we will restore the affected lab time and arrange replacement access. Temporary interruptions do not ordinarily qualify for a cash refund where equivalent access is restored. If we permanently withdraw a material purchased lab entitlement and cannot provide a reasonably comparable alternative, Section 1.2 applies.
2.4. You are responsible for a suitable computer, internet connection, permitted VPN access, and compliance with published technical requirements. Do not use labs to attack external systems, upload unlawful material, or interfere with other users.
03Class Scheduling and Provider Cancellations
3.1. Public class dates are published by VoiceBootcamp. Private and on-site training dates, delivery methods, and locations must be agreed in writing.
3.2. We may cancel or reschedule a class with reasonable notice. If we cancel a prepaid class, you may choose a replacement class, a credit, or a refund of the fees paid for that class. If we reschedule it and you cannot attend the replacement date, you may choose the same remedies. For packages, refunds relate to the affected unused portion and must reflect the price actually paid, without duplicate recovery.
3.3. Refunds due under these Terms will be issued within ten (10) business days after the refund becomes due, or sooner if applicable law requires. Your payment provider may take additional time to post the funds.
3.4. Any express guaranteed-to-run commitment accepted at purchase remains part of your booking and is not overridden by a general low-enrollment cancellation policy.
3.5. Please request disability-related accommodations as early as practicable. We will consider requests and provide accommodations as required by applicable law. Accessibility arrangements may depend on the venue and delivery format.
04Pricing and Payment
4.1. The price and currency disclosed and accepted at purchase govern your order. Later price changes do not affect an accepted order unless you agree to a change. Taxes and any additional fees will be identified before payment.
4.2. Public class fees include only the materials and infrastructure expressly listed in the offer. Travel, accommodation, meals, certification exams, and personal expenses are excluded unless expressly included.
4.3. Private and on-site training is priced by written quotation or agreement. Travel, logistics, and additional support charges apply only if disclosed and agreed.
4.4. Payment is due at purchase and must clear before access or attendance, unless we accept different terms in writing. By submitting payment details, you authorize the agreed charges. Any late fees must be disclosed in advance and permitted by law.
05General Payment and Refund Policy
5.1. Except for the specific remedies in these Terms, an accepted written agreement, or applicable law, purchases are final and payments are non-refundable. A change of mind, lack of use, or a change in personal circumstances does not by itself create a refund entitlement.
5.2. Sections 1, 2, 3, and 11 govern the stated exceptions and cancellation arrangements. The general final-sale policy does not override those provisions or mandatory consumer rights.
5.3. Please review the course description, access period, prerequisites, and technical requirements before purchasing. Use an available free trial to assess suitability. Trial participation does not waive rights relating to a defective or undelivered purchased Service.
5.4. Refunds will normally be returned to the original payment method. A credit is not a cash refund unless we agree otherwise or applicable law requires it.
06Free Trials
6.1. Free trials may have limited content, features, support, and duration. Trial access does not guarantee access to paid labs or instructor-led classes.
6.2. Trial restrictions and any conversion to a paid subscription must be disclosed before enrollment. A paid conversion requires the payment authorization disclosed and accepted at signup.
07Retake Policy
7.1. Unless a different retake benefit was expressly included in your purchase, the original participant may retake the same class once within one (1) year after the original course date, without an additional tuition charge.
7.2. Retakes are subject to the course remaining available and to seat availability. Confirmation is normally provided one to two weeks before the retake date. Retake eligibility does not guarantee a particular date.
7.3. Retakes do not include new or replacement study materials, additional lab allocations, travel, or other expenses unless expressly stated. Any optional materials charge will be disclosed before you accept it.
08Complimentary Course Entitlements
8.1. A complimentary course is included only when expressly stated in the purchased offer. Unless that offer provides otherwise, eligible customers may attend one (1) complimentary class per calendar year during the stated eligibility period. Unused annual entitlements do not roll over unless agreed in writing.
8.2. Complimentary classes require advance registration and are subject to availability. We may reschedule or cancel them with at least seven (7) days' notice where practicable; emergencies may require shorter notice.
8.3. If we cancel a confirmed complimentary class, the entitlement will be restored and a replacement opportunity offered. Where our scheduling prevents use before expiry, we will reasonably extend the entitlement. A promised purchase benefit is not erased solely because it was described as complimentary.
09Rack Rental Terms
9.1. Rack rental includes basic email or ticket-based support for provider-controlled hardware and connectivity. Configuration coaching, application troubleshooting, and instruction are excluded unless purchased separately.
9.2. You must install and configure the software required to connect, including any VPN client, and verify that your network permits the connection.
9.3. Missed or unused rental time caused by your availability, device, software, or internet connection is not refundable or creditable unless otherwise agreed or required by law. Time lost because of provider-controlled issues will be restored under Section 2.
9.4. The standard limit is three (3) sessions per calendar week per customer, as described in Section 21. Dedicated rack requests require at least two (2) weeks' notice and written confirmation. A request does not guarantee availability.
10Technical Support and Ticketing
10.1. Submit routine technical requests through the official support ticket system and include your order number and a description of the issue. If you cannot access that system, contact us using Section 22 so we can assist or create a ticket.
10.2. Our target initial response time is seventy-two (72) hours. This is a response target, not a guaranteed resolution time. Any service level expressly agreed in writing takes precedence.
10.3. Ticket requirements do not restrict statutory notices, cancellation rights, privacy requests, or SMS opt-out requests. Those requests may be submitted through the methods allowed by these Terms or applicable law.
11Customer Cancellation and Rescheduling
11.1. Send cancellation or rescheduling requests in writing through the support system or the contact email in Section 22. Notice is measured from receipt to the scheduled course start in the time zone stated in the booking. References to days in this Section mean calendar days.
11.2. Public classes: A cancellation or rescheduling request made within three (3) days after registration or a confirmed rescheduling carries no cancellation or change fee, provided the class has not started. Outside that window, requests received at least thirty (30) days before the course starts may be transferred to another available class without a cancellation fee. Fees already paid remain as a training credit, subject to any purchase-specific validity period. No cancellation fee does not mean a cash refund is due.
11.3. Public class requests received fewer than thirty (30) days before the start, outside the three-day window above, are non-refundable. A transfer may be approved at our discretion. No-shows and voluntary withdrawal after training begins do not ordinarily qualify for a refund or credit. Statutory rights and provider cancellations remain governed by Sections 3 and 5.
11.4. Private and on-site classes: Unless an accepted written quotation provides otherwise, customer cancellation charges are calculated as a percentage of the agreed training fee using the schedule below. Any prepaid amount exceeding the applicable cancellation charge and agreed non-recoverable expenses will be refunded under Section 3.3.
| Notice before course start | Cancellation charge |
|---|---|
| 22 days or more | 0% |
| 16 to 21 days | 10% |
| 8 to 15 days | 25% |
| 7 days or fewer, or no-show | 100% |
11.5. Non-recoverable travel or venue expenses may be charged only if disclosed and accepted in advance, actually incurred, and not already recovered through the cancellation charge. Private class rescheduling requires written agreement; any resulting charge must be confirmed before acceptance.
11.6. If we agree in writing to settle a withdrawal after partial attendance on a daily-rate basis, the charge is $300 per training day attended, in the currency of the booking, plus only previously disclosed administrative fees and issued-material charges. Payments already made will be credited against that amount. This settlement replaces the full tuition or cancellation charge; it is not added to it and will not exceed the agreed total order price.
12Self Study Kits and eLearning
12.1. Sales of self-study kits, recorded training, downloadable materials, and eLearning access are final, except as required by applicable law or expressly provided in these Terms or your accepted purchase terms.
12.2. Non-use, a change of mind, or failure to complete content before the agreed access period expires does not extend that period or create a refund entitlement. Provider failure to deliver a material purchased benefit remains subject to Section 1.2.
12.3. Individual access is licensed to the registered user. Sharing credentials, redistributing content, or reselling access is prohibited. Corporate seat assignments, license transfers, or package sharing are permitted only to the extent expressly included in the accepted offer or approved in writing.
13Limitation of Liability
13.1. To the extent permitted by applicable law, VoiceBootcamp's total aggregate liability arising from a particular course, product, or Service is limited to the fees actually paid for the affected course, product, or Service.
13.2. To the extent permitted by law, VoiceBootcamp is not liable for indirect, incidental, special, or consequential loss, including lost profits, business interruption, or loss of data arising from use of the Services.
13.3. These limits do not exclude liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. They do not remove an express refund obligation or a non-waivable statutory remedy.
14Visas and Travel
14.1. You are responsible for passports, visas, entry permissions, travel arrangements, and associated expenses. An enrollment or invitation letter does not guarantee visa approval or admission to a country.
14.2. Visa refusal, processing delays, or travel difficulties do not create an additional contractual refund entitlement. The ordinary cancellation provisions and applicable statutory rights still apply.
15Educational Outcomes and Warranties
15.1. We do not guarantee certification exam results, employment, promotion, income, or any particular learning outcome. Results depend on prior knowledge, participation, practice, and other factors outside our control.
15.2. Except for express commitments made in your purchase terms and warranties imposed by law, the Services are provided on an as-available basis. To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose.
15.3. This Section does not excuse failure to deliver expressly purchased Services or exclude mandatory standards of service quality or consumer protection.
16Changes to These Terms
16.1. We may revise these Terms and publish the updated version with a revised date. New terms apply to new purchases from their stated effective date. Existing purchases remain governed by the terms accepted at purchase unless a lawful change is agreed or required by law.
16.2. For material changes affecting ongoing website or account use, we will provide reasonable notice and obtain acceptance where required. Updated terms will not retroactively remove accrued rights or reduce prepaid benefits merely because you continue using an existing purchase.
16.3. Changes to these Terms do not expand the scope of any SMS consent. Additional consent will be obtained where needed for a new messaging purpose.
17General Provisions
17.1. Our course content, recordings, lab guides, assessments, and other materials are protected by intellectual property laws. You receive a limited license to use purchased materials for the authorized educational purpose. Except where permitted by law or written permission, do not copy, record, distribute, publish, sell, or make them available to others.
17.2. You are responsible for keeping account details secure. We may suspend access for nonpayment, unlawful activity, credential sharing, or a material breach of these Terms. We will give notice and a reasonable opportunity to remedy a correctable breach where practicable; urgent security or legal issues may require immediate action.
17.3. Entitlements may not be assigned or transferred except as permitted by the accepted offer or our written approval. Statutory rights remain unaffected.
17.4. Neither party is responsible for a delay caused by events beyond its reasonable control, provided it takes reasonable steps to reduce the impact and resumes performance when possible. This does not permit indefinite retention of payment for an undelivered Service or eliminate refunds required by law or these Terms.
17.5. Claims are subject to the limitation periods established by applicable law. These Terms do not impose a shorter contractual deadline. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
18Personal Information and Payment Security
18.1. Our Privacy Policy explains how personal information is collected, used, retained, and disclosed, and how to exercise applicable privacy rights. Read it at https://elearning.voicebootcamp.com/privacy-policies.
18.2. We do not sell your personal information. Information may be disclosed to service providers as needed to deliver training, administer accounts, process payments, provide support, or fulfill legal obligations, subject to applicable law and the Privacy Policy. SMS information is subject to the additional restrictions in Section 20.
18.3. Requests for access, correction, or deletion will be addressed under applicable law. Some information may need to be retained for legal, accounting, security, or consent-record purposes.
18.4. We use reasonable administrative and technical safeguards. Payment handling is subject to applicable security requirements and the arrangements of the payment processors used. No online system can be guaranteed completely secure.
19Sanctions and Export Restrictions
19.1. Access to our Services is subject to applicable sanctions and export-control laws, including relevant Canadian and United States restrictions. Availability may depend on the transaction, location, parties involved, and any required authorization.
19.2. You must not use the Services for a prohibited end use or on behalf of a restricted person in violation of applicable law. We may restrict or suspend access where legally required and will handle affected payments as applicable law permits or requires.
20SMS Communications and Privacy
20.1. VoiceBootcamp LLC offers optional SMS communications for customer care and one-on-one assistance. Messages may include responses to inquiries, registration confirmations, course and lab scheduling, account assistance, and support follow-ups.
20.2. When you expressly opt in, you agree to receive customer care-related or one-on-one communication messages from VoiceBootcamp LLC at the mobile number you provide. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Your carrier's messaging and data charges are your responsibility.
20.3. SMS consent is voluntary and is not a condition of purchase. Merely providing a phone number, purchasing a course, or accepting these Terms does not constitute SMS opt-in. You must control the number provided or be authorized by its subscriber to enroll it. Please notify us if the number changes or is reassigned.
20.4. Consent for customer-care or one-on-one service messages does not authorize promotional campaigns. Marketing texts require a separate opt-in covering that purpose. Calling a message "one-on-one" does not expand the scope of your consent.
20.5. You may withdraw consent at any time by replying STOP, contacting us using Section 22, or communicating another reasonable opt-out request. We will honor the request promptly within applicable legal deadlines. You may receive one non-promotional confirmation of your opt-out. Further messages covered by the withdrawal will stop unless you provide new consent or the message is legally required or otherwise lawfully exempt.
20.6. For assistance, reply HELP or contact
20.7. We do not sell or share mobile numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for their marketing or promotional purposes. We may disclose this information to service providers solely as necessary to operate and support our messaging program, subject to confidentiality and use restrictions, or where legally required. These disclosures do not authorize recipients to use the information for their own marketing.
20.8. We may retain records of consent and withdrawal as needed to administer your preferences and meet applicable obligations. Our Privacy Policy is available at https://elearning.voicebootcamp.com/privacy-policies. These Terms are available at https://elearning.voicebootcamp.com/terms-and-conditions.
21Lab Scheduling
21.1. Unless your accepted package or a written approval states otherwise, you may book a maximum of three (3) lab sessions per calendar week, Monday through Sunday, in the time zone stated in the booking system. Session length and total available hours are determined by your purchased entitlement.
21.2. A request is not confirmed until approved by VoiceBootcamp and a confirmation is issued. Availability displayed before confirmation is not a guaranteed reservation.
21.3. We may cancel or move sessions when reasonably necessary and will notify affected customers as soon as practicable. Sessions canceled by VoiceBootcamp will be restored and rescheduled without deducting the canceled time from the entitlement.
21.4. If our cancellation prevents use before a purchased entitlement expires, we will extend access as reasonably necessary for the replacement session. Permanent unavailability is handled under Sections 1 and 2.
22Contact Information
For questions about these Terms, cancellation requests, privacy requests, or SMS assistance, contact VoiceBootcamp using the details below. Routine technical issues should follow Section 10.
Email:
SMS program operator: VoiceBootcamp LLC
Business mailing address: