Cisco UCCX 12.5 Video Training
Introducing Cisco UCCX Video Training, a comprehensive and in-depth learning resource designed to equip you with the knowledge and skills needed to master Cisco Unified Contact Center Express (UCCX) solutions. Whether you're a beginner exploring the world of contact center technologies or an experienced professional aiming to enhance your expertise, this training is your gateway to success. Our Cisco UCCX Video Training offers a structured and engaging learning experience, providing you with a solid foundation and practical insights into deploying, configuring, and managing Cisco UCCX environments. With expert-led instruction and real-world scenarios, you'll gain the confidence to handle various aspects of UCCX, including call routing, script creation, agent management, reporting, and more.
Price - $899 USD
- Cisco UCCX Deployment & Administration
- Advanced Cisco UCCX Scripting Kit
- BONUS - Cisco WebEx Contact Center Study Kits
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Cisco Contact Center Video Training
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Cisco UCCX 12.5 Video Training
- Cisco UCCX Video Training
- 2 Years Validity
- Free updates
- Instructor Support via Email
- 2x PC Single User License
Cisco Contact Center Package Save $600
- Cisco UCCX Video Training +
- Cisco UCCE/PCCE Video Training
- Cisco WebEx Contact Center
- 2 Years validity
- 80 Hours of Lab access
E-Learning Platinum
- Full Access to e-Learning
- 2 Years Validity
- 2x PC Single User License
- Instructor Support via Email
- 200 Hours of Lab Access
Content Outline
- Chapter 1 - Introduction to Cisco UCCX Solutions Module 1.0
- Chapter 2 - Introduction to Cisco UCCX Module 1.1 - Design and Plan
- Chapter 3 - Introduction to Cisco UCCX Module 1.2 - Design Consideration
- Chapter 4 - Introduction to Cisco UCCX Module 1.3 - Understand Call Flow
- Chapter 5 - Installation of UCCX using Prime Collaboration
- Chapter 6 - Initialization of Cisco UCCX Cluster with CUCM
- Chapter 7 - Managing Cisco UCCX Application Server
- Chapter 8 - Managing and Configuring RmCM Subsystem
- Chapter 9 - Managing HTTP Trigger in Cisco UCCX
- Chapter 10 - Overview of Cisco Finesse for Agent and Supervisor
- Chapter 11 - Creating Basic Cisco UCCX Scripts
- Chapter 12 - Creating Scripts to collect prompt and menu
- Chapter 13 - Creating Loop and Decission Making script
- Chapter 14 - Creating Database Scripts in Cisco UCCX
- Chapter 15 - Overview of Cisco SocialMiner Integration with Cisco UCCX
- Chapter 16 - Overview of Outbound dialing in Cisco UCCX
- Chapter 17 - Configuring Reporting Serve for Cisco UCCX
- Chapter 18 - Basic Cisco UCCX Call Flow
- Chapter 19 - Overview of Cisco UCCX Script Debuging
- Chapter 20 - Overview of Cisco UCCX Administrative Tools
- Chapter 1 - Overview of Cisco Unified CCX Script Editor
- Chapter 2 - Basic Cisco Unified CCX Scripting
- Chapter 3 - Cisco Unified CCX Scripting Variable
- Chapter 4 - Cisco Unified CCX Scripting General Steps
- Chapter 5 - Cisco Unified CCX Scripting Session Steps
- Chapter 6 - Cisco Unified CCX Scripting Contact Steps
- Chapter 7 - Cisco Unified CCX Scripting Trigger Steps
- Chapter 8 - Cisco Unified CCX Scripting Call Contact Steps
- Chapter 9 - Cisco Unified CCX Scripting eMail and Http Steps
- Chapter x10 - Cisco Unified CCX Scripting Document Steps
- Chapter x11 - Cisco Unified CCX Scripting Media Steps
- Chapter x12 - Making Decission and Loop and Counter in UCCX Scripting
- Chapter x13 - Cisco Unified CCX Scripting User Steps
- Chapter x14 - Cisco Unified CCX Scripting Prompt Steps
- Chapter x15 - Cisco Unified CCX Scripting ACD Steps
- Chapter x16 - Cisco Unified CCX Scripting ICM and Java Steps
- Chapter x17 - Configuring UCCX For External Databases
- Chapter x18 - Creating a Java Jar File
- Chapter x19 - Cisco Unified CCX Scripting String Method
- Chapter x20 - Debugging a Script