Deploying, Administering, and Troubleshooting Cisco WEBEX Calling

The Deploying, Administering, and Troubleshooting Cisco WEBEX Calling (WEBEX-CALL) Course is a 5-day instructor-led program designed to equip participants with the comprehensive skills needed for Configuring, Deploying, and Troubleshooting Webex Calling Deployments. The course takes a structured approach to cover various aspects of Webex Calling, ensuring participants are well-prepared to manage and optimize this critical communication system.

What is included
  • 5 Days Instructor-led Training Online | Onsite
  • Guranteed To Run - even with 1 candidate
  • Free Retake – Valid for 2 Years! Reattend to stay updated on the latest features.
  • Attend Online or Onsite*
  • 80 Hours of Lab Access after class
  • Lifetime Access to e-Learning Platinum Portal (value of $1,899 for FREE)
  • Email Support from Instructor
Course Fee - $4,495 USD*

*price is for online virtual/online instructor-led class

 

Buy Now Pay Later - Financing Available for US Resident/Citizen*

Split your purchase into 4 interest-free payments or choose to pay over 6 or 12 months with interest for purchases over $400.

*terms and condition apply

Upcoming Schedule

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Course Outline

OUTLINE

Module 1: Webex Overview 

  • Webex Product Overview
  • Webex Calling Overview
  • Webex Meeting Overview
  • Webex Hybrid Services and Integrations
  • Webex Messaging Overview
  • Webex Control Hub Monitoring Overview

Module 2: Webex Calling Overview

  • Webex Calling Overview
  • Webex Calling Differentiators
  • Webex Calling Dedicated Instance
  • Hybrid Webex Calling Use Cases

Module 3: Network Planning, Network Assessment, and Security

  • Webex Administration Client Requirements
  • Network Requirements
  • Network Assessment for Webex
  • Webex Calling Ports and Protocols
  • Private Network Connect to Webex Calling
  • Webex Calling Migration Considerations

Module 4: Webex Phones, Devices, and Accessories for Webex Calling

  • Webex Calling Devices Overview
  • Webex Calling Phones
  • Webex Calling DECT Phones
  • Webex App Calling Features
  • Webex Calling Wireless Phones
  • Webex Calling Conference Phones
  • Webex Calling Mobile Clients
  • Webex Calling Devices
  • Webex Calling Headsets
  • Webex Calling ATA Devices

Module 5: Adding Phones and Devices

  • Adding a Phone Assigned to a User
  • Adding a Personal Device
  • Adding a Common Area Phone
  • Adding a Shared Device

Module 6: Webex Calling Migration

  • Webex Calling / CUCMC Migration Concepts
  • Webex Calling Migration
  • Webex Calling Phone Migration
  • Webex Calling Migration Tools

Module 7: Webex Control Hub Administration

  • Control Hub Overview
  • Organization Settings and Templates for Webex
  • Licensing
  • Adding Users
  • Webex Groups
  • Webex Locations
  • Webex Templates
  • Webex Apps and Integrations
  • Configuring Users for Calling
  • Administration Panels
  • Headset Management in Control Hub

Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On

  • User Provisioning
  • Directory Connector Provisioning
  • System for Cross - Domain Identity Management (SCIM)
  • Integrate Azure AD with Webex
  • Single Sign - On with ADFS
  • OpenID Connect and PKCE

Module 9: Webex User Portal

  • Webex User Portal
  • Webex Calling Portal

Module 10: Configuring Webex Calling Settings and Features

  • Feature Overview
  • Webex Calling - Service Settings
  • Webex Calling - Client Settings
  • Auto Attendant
  • Call Park Extension and Call Park Group
  • Call Pickup
  • Call Queues
  • DECT Network
  • Hunt Groups
  • Single Number Reach
  • Paging Groups
  • Receptionist Client / Attendant Console
  • Hoteling
  • Hotdesking
  • Virtual Extensions
  • Virtual Lines
  • Shared Line
  • Voicemail Group
  • Announcement Files
  • Executive Assistant
  • Other Call Features

Module 11: Webex Customer Experience

  • Webex Customer Experience Basic vs Essentials
  • Webex Customer Experience Basic Features
  • Webex Customer Experience Essentials
  • Agent Screen Pops
  • Supervisor Analytics
  • Omni - channel
  • Intelligent Routing
  • Agents and Supervisor Experience

Module 12: Webex Calling Recording 

  • Call Recording Options for Webex Calling
  • Call Recording with Dubber
  • Call Recording Configuration
  • Call Recording with Imagicle

Module 13: Webex Calling PSTN

  • PSTN Gateway Options and Overview
  • Cisco Provided PSTN
  • Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
  • Premises-Based PSTN - Architecture
  • CUBE Premises - Based Architecture
  • Premise - Based Cube Registration Based
  • Multiple Registration - Based Gateway on a Single CUBE
  • Certificate - Based Premises - Based PSTN
  • Configuring a Certificate - Based PSTN
  • CUBE Configuration Platform Configuration and Certificates
  • CUBE Certificates Configuration
  • CUBE Trunk Enablement Configuration
  • CUBE Call Routing Configuration
  • CUBE High Availability
  • Managing Gateways from the Webex Control Hub
  • Enroll the Gateway in the Control Hub
  • Validate Registration - Based LGW Configuration through Control Hub
  • Private Network Connect

Module 14: Webex Calling Trunks, Route Group and Dial Plans

  • Webex Calling Routing Overview
  • Webex Calling Locations
  • Dial Plans
  • Route Groups, Trunks, and Dial Plans
  • Webex Calling Routing Flows
  • Webex Calling Caller Identity
  • Interworking Webex Calling and Unified CM On-Premise
  • Call Routing with Premises-based PSTN
  • Dial Plan
  • PSTN Migration
  • Survivability
  • ICE: Media Path Optimization
  • PSTN for Room Video Systems

Module 15: Webex Calling Site Survivability

  • PSTN / Gateway Troubleshooting Overview
  • Troubleshooting Call Routing
  • Troubleshooting PSTN Calling
  • Troubleshooting Case Study

Module 16: Webex Calling Site Survivability

  • Site Survivability Solution Overview
  • Webex App and Endpoint Changes
  • Call Forward Unreachable Setting
  • Emergency Calling
  • Survivability Call Flows
  • Deployment Workflow
  • Managing Gateways from the Webex Control Hub
  • Add a New Gateway Instance in Control Hub
  • Enroll the Gateway in the Control Hub
  • Assign Survivability Service to the Gateway from within the Control Hub
  • Platform Licenses
  • Certificates
  • Common Global Configuration
  • Data Sync and Updated CLI
  • Debugs
  • Show Commands
  • Limitations and Restrictions
  • Testing Survivability
  • Colocation of Unified - SRST with Webex - SGW

Module 17: Webex Calling E911 Emergency Call Handling

  • Emergency Calling Overview
  • Setup E911 Account
  • RedSky Configuration
  • Webex Calling E911 Configuration
  • Enhanced E911 Phone Tracking

Module 18: Webex Calling Integration with Microsoft

  • Microsoft Calling Overview
  • Microsoft Direct Routing with CUBE
  • Webex Calling for Microsoft Teams
  • Webex Calling for Microsoft Teams Configuration

Module 19: Monitoring, Analytics, and Troubleshooting with Webex Control Hub

  • Webex Calling Monitoring, Analytics, and Troubleshooting Overview
  • Webex Sites Status
  • Webex Calling Alerts and Webhooks
  • Webex Analytics > Dashboards
  • Webex Analytics > Calling
  • Webex Analytics > Calling Media Quality
  • Webex Analytics > Calling Detailed Call History
  • Webex Analytics > Call Queue Stats
  • Webex Analytics > Call Queue Agent Stats
  • Webex Analytics > Live Queue Stats
  • Webex Analytics > Calling Auto - Attendant
  • Webex Analytics > Devices - Headsets
  • Webex Troubleshooting
  • Webex Calling Reporting
  • Phone Logs and Problem Reports

Module 20: Webex Calling Troubleshooting

  • Webex Calling Troubleshooting Overview and Tools
  • Understanding SIP Protocol
  • Webex Integration with ThousandEyes
  • Diagnosing Switch Issues
  • Troubleshooting Device Registration
  • Troubleshooting Phone and Soft Client Issues
  • Troubleshooting Media Quality
  • Troubleshooting Webex Authentication
  • Troubleshooting User Onboarding and Provisioning

Module 21: Webex Calling API Overview

  • Webex API Basics
  • Webex Calling API

LAB OUTLINE

  • Lab 1: Initial Cisco Webex Control Hub Organization Configuration 
  • Lab 2: Webex Calling - Initial Setup 
  • Lab 3: Assessing the Network Environment
  • Lab 4: Configure and License IP Phones and Webex App 
  • Lab 5: Migrate IP Phone from Enterprise to MPP 
  • Lab 6: Configure Webex Calling for Room Devices 
  • Lab 7: Configure Control Hub for Calling 
  • Lab 8: Configure Locations and Numbers 
  • Lab 9: Configure Webex Calling Settings 
  • Lab 10: Configure Webex Calling Phone Features 
  • Lab 11: Webex Customer Experience 
  • Lab 12: Configuring Call Recording 
  • Lab 13: Configuring Premise Based PSTN 
  • Lab 14: Using Analytics to Troubleshoot Webex Calls 
  • Lab 15: Troubleshooting Webex Calling Call Flows, Authentication, and Device Registration
  • Lab 16: Using APIs in Webex Calling