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Webex Contact Center Training Video
Prepare for WebEx Contact Center Certification
Webex Contact Center Training is designed for IT professionals who want a flexible, self-paced learning experience to master Cisco’s cloud-based contact center platform. This comprehensive video training program prepares you for the official Webex Contact Center certification, covering everything you need to design, configure, and manage a Webex Contact Center from start to finish. Unlike traditional classroom courses, this on-demand training provides a cost-effective, practical, and hands-on way to gain real-world expertise—accessible anytime, anywhere, and on your schedule.
Package Includes:
- 100+ Video labs/lectures
- WebEx Contact Center Lectures
- WebEx Contact Center Video labs
- WebEx Contact Center Flow Designer lectures
- 100 Hours of Lab Access
- Unlimited Updaes
- 5 Year Access
Price - $899
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🎓 Enroll in the Platinum Package Today and Get a 5-Day Instructor-Led Course Absolutely Free! (valued at $3,499 USD)
Offer valid until Nov 30, 2025 or While QTY Last
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Lecture on Video
Chapter 01 - Overview of Cisco WebEx Contact Center
Chapter 02 - Overview of Cisco WebEx CC Core Feature
Chapter 03 - Overview of Cisco WebEx CC License
Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
Chapter 07 - Overview of Cisco WebEx Partner Hub
Chapter 08 - Managing Control Hub from Customer Perspective
Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
Chapter 10 - Cisco WebEx CC Tanent Provission Overview
Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
Chapter 12 - Managing Entry Points and Queues Configurations
Chapter 13 - Managing Cisco WebEX CC Sites and Teams
Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
Chapter 15 - Managing Skills Definition and Skills Profile Attributes
Chapter 16 - Cisco WebEx CC - Flows
Chapter 17 - Manging Routing Strategy in Cisco WebEX CC
Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WebEXCC
Chapter 19 - Overview of Cisco WebEx Experience Management Platform
Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WebEx CC
Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
Chapter 22 - Overview of Tanet Management Portal
Chapter 23 - Overview of Agent Desktop
Chapter 24 - Overview of Cisco WebEx CC Analyzer
Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC
WebEx Contact Center Lab Video
Lab 1 -Overview of WebEx Control Hub and User Management for WxCC
Lab 2 - Explore The Contact Center Management Portal and Control Hub
Lab 3 - Creating User Profile to Assign Rights to Agents and Users
Lab 4 - Creating Agent Profile to Control Features Available to Agent
Lab 5 - Creating Various Multimedia Profile for Agents
Lab 6 - Creating Skills Definition and Skills Group
Lab 7 - Create Sites and Capacity or Agent Base Teams
Lab 8 - Enabling WebEx User as Contact Center Agent and Supervisor
Lab 9 - Creating Entry Point, Dial Number and Queue
WebEx Contact Center Scripting - Flow Designer
Lab 1 - Introduction to WxCC Flow Designer
Lab 2 - Creating WxCC Flow using Play Music Activity
Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
Lab 4 - Creating WxCC Flow using Collect Digit Activities
Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
Lab 7 - Creating WxCC Flow Using Queue Contact Activity
lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
Lab 10 - Creating WxCC Flow Using Escalate Call Distribution Activity
Lab 11 - Creating WxCC Flow Using Queue to Agent Activities
Lab 12 - Building A Flow with Customized Music on Hold with loop
Lab 13 - Creating a Loop and Loop Counter in WebEx CC Flow to control loop
Lab 14 - Creating a Flow to Give User OptOut Option in Music on Hold
Lab 15 - Using HTTP Request To Fetech Data From External Source
Lab 16 - Using HTTP Request to Select Language Based on User Preference
Lab 17 - Building Menu and Menu Choice Using HTTP Request and JSON file
Lab 18 - Custom HTTP Connector with Authentication Fetech data from Genesys Cloud CX
Lab 19 - Integrate Cisco WebEx CC with SalesForce For Agent Desktop Integration
Lab 20 - Integrating Cisco WebEx Contact Center with Microsoft Dynamic 365 CRM
Lab 21 - Configure Webex Contact Center Queue Overflow with Cascading Teams and Skill Relaxation
Lab 22 - Using WebEx CC HTTP Request Response Code To Validate API Request
Lab 23 - Integrating WebEx CC via HTTP API with Amazon AWS Lambda and DynamoDB
Lab 24 - Formatting WebEx CC Varilable Data with Pebble Template - Abbreviate
Lab 25 - Formatting WebEx CC Varilable Data with Pebble Template - Date and Time
Lab 26 - Formatting WebEx CC Varilable Data with Pebble Template - Slicing Phone Number