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Cisco CLCCE Training (300-830)
Cloud Customer Experience - WebEx Calling & Contact Center
The Implementing Cisco Collaboration Cloud Customer Experience (CLCCE 300-830) course is designed for engineers, architects, and administrators who deploy and support Webex Contact Center solutions.
What is included:
- 5-day intensive instructor-led
- 200 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – (Valued at $1,899)
Course Fee $3,495 USD*
🎉 Black Friday Offer - Take Any 3 Course $3,499 - Save $2,000
Register for 3 Courses and Pay One Low Price — offer ends Nov 30, 2025!
*free course must be equal or lower than original course
Schedules - Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR)
| Course | Course Date | Course End Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR) | 08-17-2026 9:30 am | 08-21-2026 5:30 pm | Online (Live) – Toronto | $3,495.00 | |
| Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR) | 09-21-2026 9:30 am | 09-25-2026 5:30 pm | Online (Live) – Las Vegas | $3,495.00 | |
| Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR) | 11-16-2026 9:30 am | 11-20-2026 5:30 pm | Online (Live) – Toronto | $3,495.00 | |
| Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR) | 12-21-2026 9:30 am | 12-25-2026 5:30 pm | Online (Live) – Las Vegas | $3,495.00 |
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The Implementing Cisco Collaboration Cloud Customer Experience (CLCCE 300-830) course is designed for engineers, architects, and administrators who deploy and support Webex Contact Center solutions.
You’ll learn how to:
- Design and configure telephony and call routing for Webex Contact Center
- Build and manage multi-channel customer journeys across voice, chat, email, SMS, and social
- Configure tenant settings, users, desktops, and recordings
- Build real-time and historical reports and dashboards
- Use advanced flow features, HTTP requests, webhooks, and APIs
- Understand and position Webex AI capabilities such as AI Agent, summarization, and analytics
By the end of the course, you’ll be able to confidently implement and support cloud-based customer experience solutions and be well-prepared for the CLCCE 300-830 exam.
Frequently Asked Questions (FAQ)
Implementing Cisco Collaboration Cloud Customer Experience v1.0 (CLCCE 300-830)
1. What is the CLCCE 300-830 course and who is it for?
The CLCCE 300-830 course teaches you how to deploy, configure, and support Webex Contact Center. It covers telephony, call routing, tenant setup, digital channels, reporting, APIs, integrations, and Webex AI.
It is ideal for:
- Collaboration engineers
- Contact center administrators
- Cloud CX architects
- Partners, MSPs, and consultants
- Anyone preparing for the CCNP Collaboration exam track
2. Does this course help me pass the Cisco 300-830 CLCCE exam?
Yes. The entire course is structured directly around the official Cisco exam blueprint.
It covers all four domains:
- Telephony & Call Routing
- Tenant Configuration & Reporting
- Digital Channels
- Advanced Features & AI
You will be fully prepared to take and pass the CCNP Collaboration concentration exam.
3. Do I need prior Webex Contact Center or Webex Calling experience?
Not necessarily. The course starts with fundamentals and builds up to advanced topics.
However, the following background helps:
- Basic Cisco Collaboration knowledge
- Understanding of SIP, VoIP, PSTN
- General contact center concepts
If you're new to cloud contact centers, you’ll still be able to follow the course easily.
4. What hands-on labs are included in the training?
Hands-on labs typically include:
- Configuring Webex Calling, PSTN, and Local Gateway
- Creating channels, queues, teams, and flows
- Building voice IVR flows
- Creating digital routing flows for chat, email, SMS, and social
- Setting up reports, dashboards, and recording
- Using HTTP Requests, callbacks, functions, and webhooks
- Exploring Webex AI features
Lab availability may vary based on your training provider, but VoiceBootcamp includes full lab access.
5. Does the course cover Webex AI, APIs, and advanced automation?
Yes. You will learn:
- Webex AI Assistant (summarization, insights, analytics)
- Webex AI Agent
- REST & GraphQL APIs
- Webhooks, callbacks, and external integrations
- Custom and prebuilt connectors
- Advanced digital and voice flow design
This training includes modern cloud CX automation topics beyond the standard curriculum.