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Contact Center Architecture
Understand Webex Contact Center services, components, data flows, tenants and cloud deployment architecture.
Cisco Webex Contact Center Training
Webex Contact Center Training
Administration, Routing and Flow Design
Build practical skills for administering and supporting Cisco Webex Contact Center. Learn to configure users, teams, queues, routing strategies, entry points, agent desktops, multimedia channels, reports and customer interaction flows.
- Five days of live instruction
- 100 hours of dedicated lab access
- Dual CCIE-certified instructor
- Two-year free retake policy
- Five-year eLearning access
- Live online course delivery
Private and corporate group training options are available.
Preview Webex Contact Center Training
Watch practical administration, routing,
Flow Designer and lab demonstrations.
Five-Day Instructor-Led Course
$3,499 USD
per attendee
Live online course schedule
Upcoming Webex Contact Center Training Dates
Search the schedule and select a class that fits your availability. Dates, delivery time zones, pricing and registration options are loaded dynamically below.
Administering Webex Contact Center (AWXCC) Training Schedule
| Course | Course Date | Location | Individual Price | Register |
|---|---|---|---|---|
| WebEx Contact Center Training | 09-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -8 | $3,499.99 | |
| WebEx Contact Center Training | 10-26-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.99 | |
| WebEx Contact Center Training | 12-07-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -8 | $3,499.99 | |
| WebEx Contact Center Training | 01-25-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.99 | |
| WebEx Contact Center Training | 03-01-2027 9:30 am | Online (Live) – Pacific Standard Timezone GMT -8 | $3,499.99 |
Practical course outcomes
Master Webex Contact Center Administration
Build the skills required to configure, administer, route, monitor and troubleshoot customer interactions across Cisco Webex Contact Center.
02
Users and Teams
Configure users, teams, agent profiles, multimedia profiles, sites and access-control settings.
03
Queues and Routing
Build queues, entry points, routing strategies, skill profiles and contact distribution logic.
04
Flow Designer
Create customer interaction flows using activities, variables, conditions, prompts and reusable logic.
05
Agent Desktop
Configure agent desktop profiles, layouts, widgets, state behavior and supervisor capabilities.
06
Reporting and Troubleshooting
Use analytics, reports, logs and diagnostic tools to monitor and troubleshoot contact center operations.
More than a five-day class
Everything Included with Your Training
Combine live Webex instruction with dedicated lab practice, continued eLearning and a two-year opportunity to attend the course again.
Live Training Package
- Five days of instructor-led training
- Live administration demonstrations
- Guided Flow Designer exercises
- 100 hours of dedicated lab access
- Dual CCIE-certified instructor
- Two-year free retake policy
Extended eLearning Access
- Five years of eLearning access
- Webex Contact Center training videos
- Flow Designer demonstrations
- UCaaS and CCaaS learning resources
- Updates during the access period
- Package value of $1,899 USD
Five-day curriculum
Webex Contact Center Course Outline
Open each day to review the primary administration, routing, flow design and troubleshooting topics.
Day 1: Architecture and Initial Administration
- Webex Contact Center architecture
- Control Hub and tenant administration
- Licensing and service configuration
- Sites, users and access control
- Contact center organizational structure
Day 2: Users, Teams, Agents and Queues
- Agent and supervisor profiles
- Teams and site assignments
- Multimedia and desktop profiles
- Queues and skill definitions
- Entry points and channel configuration
Day 3: Routing Strategies and Flow Designer
- Routing strategies and queue selection
- Flow Designer interface
- Flow activities and event handling
- Variables, conditions and expressions
- Prompts and menu collection
Day 4: Advanced Flows and Integrations
- Reusable subflows
- HTTP requests and external services
- CRM integration concepts
- Dynamic routing and data-driven decisions
- Error handling and fallback logic
Day 5: Desktop, Reporting and Troubleshooting
- Agent Desktop and supervisor features
- Desktop layouts and widgets
- Real-time and historical reporting
- Analyzer dashboards and visualizations
- Routing and flow troubleshooting
Recommended audience
Who Should Attend?
Designed for professionals responsible for implementing, administering, operating or supporting Cisco Webex Contact Center environments.
Recommended preparation
Contact Center Fundamentals Are Recommended
Participants should understand contact center terminology, call routing, queues, agents, teams and basic cloud administration concepts.
Course questions
Webex Contact Center Training FAQ
Is this a live instructor-led course?
Yes. This is a five-day live instructor-led course with
demonstrations, guided exercises and instructor support.
Does the course include Flow Designer?
Yes. The course covers Flow Designer activities,
variables, conditions, prompts, routing logic,
subflows, integrations and error handling.
How much lab access is included?
The instructor-led package includes 100 hours of
dedicated hands-on lab access.
Does the course include a free retake?
The package includes a two-year free retake, subject to
VoiceBootcamp scheduling and retake terms.
Is corporate or private training available?
Yes. Private online and corporate group delivery can
be arranged based on your organization's requirements.
Ready to Master Webex Contact Center?
Select an upcoming five-day class or contact VoiceBootcamp for private and corporate delivery.