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01
UCCE Architecture
Understand UCCE components, distributed architecture, call flows, redundancy and deployment models.
Cisco Enterprise Contact Center Training
Cisco UCCE Training Deployment & Administration
Administering Advanced Cisco Contact Center Enterprise
Develop practical skills for administering and supporting Cisco Unified Contact Center Enterprise. Explore UCCE architecture, configuration, routing, scripting, agents, teams, precision queues, reporting, redundancy and operational troubleshooting.
- Five days of live instruction
- 200 hours of dedicated lab access
- Dual CCIE-certified instructor
- Two-year free retake policy
- Five-year eLearning access
- Live online course delivery
Private and corporate group training options are available.
Hands-on Cisco enterprise contact center training
VoiceBootcamp training with U.S. military
engineers in Virginia.
Five-Day Instructor-Led Course
$3,499 USD
per attendee
Live online course schedule
Upcoming Cisco UCCE Training Dates
Search the schedule and select a class that fits your availability. Dates, delivery time zones, pricing and registration options are loaded dynamically below.
| Course | Course Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Cisco UCCE Training - Deployment & Administration | 11-02-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.99 | |
| Cisco UCCE Training - Deployment & Administration | 02-01-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.99 | |
| Cisco UCCE Training - Deployment & Administration | 05-03-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.99 | |
| Cisco UCCE Training - Deployment & Administration | 08-02-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.99 | |
| Cisco UCCE Training - Deployment & Administration | 11-01-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.99 |
Practical course outcomes
Master Cisco UCCE Administration
Build the skills required to configure, administer, operate and troubleshoot a Cisco Unified Contact Center Enterprise environment.
02
Agents and Teams
Configure agents, teams, supervisors, skill groups, attributes and agent desktop settings.
03
Precision Routing
Build precision queues, attributes, routing strategies and enterprise contact distribution logic.
04
ICM Scripting
Create and troubleshoot routing scripts using call types, nodes, variables, formulas and administrative scripts.
05
Reporting and Operations
Use reporting, monitoring and diagnostic tools to manage daily contact center operations.
06
UCCE Troubleshooting
Diagnose routing, agent, peripheral, signaling, redundancy and service-related problems.
More than a five-day class
Everything Included with Your Training
Combine live UCCE instruction with dedicated lab practice, long-term eLearning resources and the opportunity to attend the course again.
Live Training Package
- Five days of instructor-led training
- Live UCCE demonstrations
- Guided configuration exercises
- 200 hours of dedicated lab access
- Dual CCIE-certified instructor
- Two-year free retake policy
Extended eLearning Access
- Five years of eLearning access
- UCCE administration videos
- ICM scripting demonstrations
- UCaaS and CCaaS learning resources
- Updates during the access period
- Package value of $1,899 USD
Five-day curriculum
Cisco UCCE Course Outline
Open each day to review the primary administration, configuration, scripting and troubleshooting topics.
Day 1: UCCE Architecture and Administration
- UCCE solution architecture
- Core components and services
- Call flows and peripheral connectivity
- Redundancy and duplexed operation
- Administration interfaces and tools
Day 2: Agents, Teams and Contact Center Resources
- Agent and supervisor configuration
- Teams and agent-team assignments
- Skill groups and attributes
- Agent targeting rules
- Finesse desktop configuration
Day 3: Precision Routing and ICM Scripting
- Precision attributes and queues
- Call types and dialed numbers
- ICM Script Editor fundamentals
- Routing nodes and formulas
- Administrative scripts
Day 4: Advanced Routing and Operational Features
- Advanced routing strategies
- Variables and user-defined data
- Business hours and holiday routing
- Network VRU and CVP integration concepts
- Operational configuration changes
Day 5: Reporting, Monitoring and Troubleshooting
- Contact center reporting concepts
- Real-time and historical reports
- Service monitoring and diagnostic tools
- Agent and routing troubleshooting
- Redundancy and component troubleshooting
Recommended audience
Who Should Attend?
Designed for professionals responsible for administering, operating or supporting Cisco Unified Contact Center Enterprise environments.
Recommended preparation
Contact Center Experience Is Recommended
Participants should understand basic networking, Cisco collaboration, contact center terminology, routing concepts and common enterprise call flows.
Course questions
Cisco UCCE Training FAQ
Is this a live instructor-led course?
Yes. This is a five-day live instructor-led course with
demonstrations, guided exercises and instructor support.
Does this course include ICM scripting?
Yes. The course covers call types, routing scripts,
Script Editor nodes, variables, formulas, precision
routing and administrative scripts.
How much lab access is included?
The instructor-led package includes 200 hours of
dedicated lab access.
Does the course include a free retake?
The package includes a two-year free retake, subject to
VoiceBootcamp scheduling and retake terms.
Is corporate or private training available?
Yes. Private online and corporate group training can be
arranged based on your organization's requirements.
Ready to Build Advanced Cisco UCCE Skills?
Select an upcoming five-day UCCE class or contact VoiceBootcamp for private and corporate delivery.