Develop the deployment, administration and troubleshooting skills needed
to support Webex Calling in enterprise environments.
Course curriculum
Five-Day Course Outline
Day 1 — Architecture, Readiness and Initial Configuration
Webex Calling architecture, Control Hub administration, licensing, locations, users, devices, service readiness and foundational configuration.
Day 2 — Dial Plans, Numbers and Calling Features
Number management, extensions, calling permissions, business schedules, auto attendants, hunt groups, call queues and user calling features.
Day 3 — PSTN Connectivity and Enterprise Call Routing
Local gateways, trunks, route groups, dial plans, premises integration, calling search behavior and enterprise routing design.
Day 4 — Migration, Devices and Advanced Administration
Device onboarding, templates, bulk administration, migration planning, hybrid considerations, operational policies and deployment best practices.
Day 5 — Troubleshooting, Monitoring and Optimization
Control Hub analytics, troubleshooting tools, signaling and media analysis, call-quality investigation, common failure scenarios and final hands-on exercises.