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01
UCCX Architecture
Understand UCCX components, deployment models, licensing, high availability and call flows.
Cisco Contact Center Express Training
Cisco UCCX Training Administration & Scripting
Cisco Unified Contact Center Express
Learn how to administer, configure and support Cisco Unified Contact Center Express. Build practical skills across UCCX architecture, agents, teams, CSQs, Finesse, applications, triggers, reporting and contact center scripting.
- Five days of live instruction
- 200 hours of dedicated lab access
- Dual CCIE-certified instructor
- Two-year free retake policy
- Five-year eLearning access
- Live online course delivery
Private and corporate group training options are available.
Preview Cisco UCCX Training
Watch practical UCCX administration, application
configuration and scripting demonstrations.
Five-Day Instructor-Led Course
$3,499 USD
per attendee
Live online course schedule
Upcoming Cisco UCCX Training Dates
Search the schedule and select a class that fits your availability. Dates, delivery time zones, pricing and registration options are loaded dynamically below.
| Course | Course Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Cisco UCCX Deployment Training | 11-16-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.00 | |
| Cisco UCCX Deployment Training | 02-15-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.00 | |
| Cisco UCCX Deployment Training | 05-17-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.00 | |
| Cisco UCCX Deployment Training | 08-16-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.00 | |
| Cisco UCCX Deployment Training | 11-15-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,499.00 |
Practical course outcomes
Master Cisco UCCX Administration and Scripting
Build the practical skills required to configure, administer, script and troubleshoot a Cisco Unified Contact Center Express environment.
02
Agents and Teams
Configure agents, teams, supervisors, capabilities, skills and resource groups.
03
Contact Service Queues
Build CSQs, assign resources and configure skill-based and resource-group routing.
04
UCCX Applications
Configure applications, triggers, call-control groups, media resources and prompts.
05
Contact Center Scripting
Build scripts using variables, steps, menus, queues, conditions, exceptions and reusable logic.
06
Reporting and Troubleshooting
Use reports, logs, traces and diagnostic tools to troubleshoot agent, routing and application issues.
More than a five-day class
Everything Included with Your Training
Combine live UCCX instruction with dedicated lab practice, long-term eLearning resources and a two-year opportunity to attend the course again.
Live Training Package
- Five days of instructor-led training
- Live UCCX demonstrations
- Guided scripting exercises
- 200 hours of dedicated lab access
- Dual CCIE-certified instructor
- Two-year free retake policy
Extended eLearning Access
- Five years of eLearning access
- UCCX administration videos
- UCCX scripting demonstrations
- UCaaS and CCaaS learning resources
- Updates during the access period
- Package value of $1,899 USD
Five-day curriculum
Cisco UCCX Course Outline
Open each day to review the primary administration, configuration, scripting and troubleshooting topics.
Day 1: UCCX Architecture and Initial Configuration
- UCCX architecture and components
- Deployment and licensing options
- CUCM integration requirements
- Call-control groups and media resources
- High-availability concepts
Day 2: Resources, Skills, Teams and Queues
- Agents and supervisors
- Teams and resource assignments
- Skills and resource groups
- Contact Service Queues
- Skill-based routing configuration
Day 3: Applications, Triggers and Finesse
- Application configuration
- Triggers and call-control groups
- Prompts, documents and grammars
- Finesse agent and supervisor desktop
- Desktop layouts and workflow concepts
Day 4: UCCX Script Editor and Contact Routing
- Script Editor interface
- Variables and common script steps
- Menus, conditions and queue logic
- Agent selection and contact routing
- Error handling and reusable scripts
Day 5: Reporting, Monitoring and Troubleshooting
- Real-time and historical reporting
- System monitoring tools
- Logs, traces and diagnostic utilities
- Agent and CSQ troubleshooting
- Application and script troubleshooting
Recommended audience
Who Should Attend?
Designed for professionals responsible for implementing, administering, scripting or supporting Cisco Unified Contact Center Express.
Recommended preparation
Basic Collaboration Knowledge Is Recommended
Participants should understand networking fundamentals, Cisco Unified Communications Manager, basic telephony concepts and common contact center terminology.
Course questions
Cisco UCCX Training FAQ
Is this a live instructor-led course?
Yes. This is a five-day live instructor-led course with
demonstrations, guided exercises and instructor support.
Does the course include UCCX scripting?
Yes. The course covers Script Editor, variables, steps,
menus, queue logic, agent selection, conditions and
application troubleshooting.
How much lab access is included?
The instructor-led package includes 200 hours of
dedicated hands-on lab access.
Does the course include a free retake?
The package includes a two-year free retake, subject to
VoiceBootcamp scheduling and retake terms.
Is private or corporate training available?
Yes. Private online and corporate group delivery can be
arranged based on your organization's requirements.
Ready to Build Practical Cisco UCCX Skills?
Select an upcoming five-day UCCX class or contact VoiceBootcamp for private and corporate delivery.