VoiceBootcamp Instructor-Led Training

Genesys Cloud CX Contact Center Training

Prepare for Genesys Cloud CX certification with practical administration labs

Prepare for Genesys Cloud CX certification with five days of practical, instructor-led contact center training. Learn the platform architecture, interface navigation, user and queue administration, routing, Architect flows, telephony, reporting and troubleshooting through real-world configuration scenarios.

  • 5-day instructor-led training
  • Hands-on Genesys Cloud CX labs
  • Dual CCIE-certified instructor
  • Two-year free retake policy
Bonus included: Five years of VoiceBootcamp eLearning access covering UCaaS, CCaaS and CPaaS technologies, plus continuous training updates.
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Preview Genesys Cloud CX Contact Center Training

Preview practical Genesys Cloud CX administration, routing, Architect and contact center configuration demonstrations.

5 Live Days
Hands-On Labs
2-Year Retake
Genesys Cloud CX training price
from $2,499
Live expert instruction, hands-on practice, a two-year retake policy and five years of eLearning access are included.

Upcoming live classes

Genesys Cloud CX Contact Center Training Schedule

Choose an upcoming instructor-led Microsoft Teams Voice session. Review available dates, delivery options and registration details below.