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Genesys Cloud - Advanced Contact Center Administration

Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a contact center. After completing this course, you should be equipped to implement Genesys Cloud CX: Contact Center within your organization at a basic level. You will also gain a familiarity with daily contact center monitoring and administration tasks, preparing you for the specialization courses which dive deeper into the topics presented here.

This Bootcamp covers:

  • Genesys Cloud CX: Scripting
  • Genesys Cloud CX: Outbound
  • Genesys Cloud CX: Quality Management

What is included

  • 5-day intensive instructor-led training on Cisco Enterprise Network Core Technologies
  • Contact Center Expert instructor, Faisal Khan, As a owner with a vested interest in student success and satisfaction. 
  • 2-year retake policy for added flexibility and confidence in passing the exam
  • 5 Year - Access to a comprehensive e-learning platform (valued at $3,499+) with covering 12 new skills
  • Personalized attention and support from owner Faisal Khan for a successful learning experience.

 Course Fee from $2,495*

This course is part of Triple Course package

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