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This is not a typical Webex Contact Center course. This is a 10-day, expert-level bootcamp designed for contact center architects, senior engineers, consultants, and enterprise teams who need to design, integrate, automate, and scale Webex Contact Center in real-world environments.
While most providers charge $3,495–$4,495 for a single 5-day course, this bootcamp delivers two full weeks of deep technical training, hands-on labs, and advanced integrations—making it one of the most unique and valuable Webex Contact Center programs in the world.
What is Included:

| Course | Course Date | Location | Individual Price | Register |
|---|---|---|---|---|
| WebEx Contact Center Training | 02-16-2026 9:30 am | Online (Live) - Dubai, UAE | $3,499.99 | |
| WebEx Contact Center Training | 03-02-2026 9:30 am | Online (Live) – Las Vegas | $3,499.99 | |
| WebEx Contact Center Training | 03-16-2026 9:30 am | Online (Live) - Singapore | $3,499.99 | |
| WebEx Contact Center Training | 04-27-2026 9:30 am | Online (Live) – Toronto | $3,499.99 | |
| WebEx Contact Center Training | 05-18-2026 9:30 am | Online (Live) - Dubai, UAE | $3,499.99 |
Week 1 – Core Architecture, Omnichannel & Enterprise Integration
In Week 1, participants build a strong, practical foundation in Webex Contact Center through extensive hands-on labs. The focus is on deploying and managing the platform using the Admin Experience and Webex Control Hub, designing advanced IVR and call flows with intelligent routing, callbacks, and comfort messaging, and customizing agent and supervisor desktops for operational efficiency. Learners work deeply with reporting and analytics in Webex Analyzer, integrate leading CRMs such as Salesforce, Microsoft Dynamics 365, ServiceNow, and Zendesk, and enable omnichannel capabilities including email, web chat, SMS, WhatsApp, and Facebook Messenger. The week also introduces conversational AI with Google Dialogflow and TTS, along with practical use of Webex Contact Center APIs for reporting, automation, call recording, and desktop customization—providing end-to-end control of a modern enterprise contact center.
Week 2 – AI, Automation, APIs & Advanced Digital Orchestration
Week 2 takes participants well beyond standard training and into advanced, architect-level engineering. The emphasis shifts to AI-driven customer experiences, automation, and scalable enterprise design. Learners integrate Google Dialogflow and Google CCAI to build intelligent virtual agents, design complex voice and digital interaction flows, and leverage Webex Contact Center APIs for deep customization, automation workflows, and advanced reporting. The week also covers advanced agent and supervisor desktop optimization, Webex Connect Flow Designer for orchestrating digital and messaging journeys, and sophisticated omnichannel routing strategies. By applying analytics and insights to improve customer experience, agent performance, and operational efficiency, this week equips participants with real-world skills used by enterprise architects and consultants—not surface-level configuration knowledge.
1. What is the Webex Contact Center Training course about?
The Webex Contact Center Training provides in-depth, hands-on knowledge to design, configure, and manage Cisco Webex Contact Center—a cloud-based customer engagement solution. The course covers key topics such as call routing, IVR design, agent and queue management, reporting, and integrations with collaboration and CRM platforms like Salesforce or Dynamics 365.
2. Who should take this course?
This training is ideal for:
3. What are the prerequisites for this course?
Participants should have:
4. What topics are covered in the Webex Contact Center Training?
The course includes both conceptual and practical modules such as:
5. Does this course prepare me for Cisco Webex Contact Center certification?
Yes. This training is designed to help you prepare for Cisco Webex Contact Center certification paths and validate your ability to implement and manage Webex CC solutions in enterprise environments. It’s also an essential foundation for professionals pursuing Cisco Collaboration or Contact Center Specialist certifications.
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