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Amazon Connect Developer
Course Overview Amazon Connect Developer
This course is designed for developers who want to build, customize, and extend Amazon Connect’s functionality to meet business-specific requirements. Participants will learn how to create and deploy custom applications, integrate Amazon Connect with third-party systems, and utilize AWS services to enhance automation, reporting, and customer interactions. The course emphasizes the development of tailored solutions using Amazon Connect APIs and SDKs, while ensuring scalability and security.
What is Included:
- 5-day intensive instructor-led
- 100 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – (Worth $1,899)
Course Fee $4,195*
Schedules for Amazon Connect Developer
| Course | Course Date | Course End Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Amazon Connect Developer | 04-27-2026 9:30 am | 05-01-2026 5:30 pm | Online (Live) – Toronto | $4,195.00 | |
| Amazon Connect Developer | 05-25-2026 9:30 am | 05-29-2026 5:30 pm | Online (Live) – Las Vegas | $4,195.00 | |
| Amazon Connect Developer | 06-22-2026 9:30 am | 06-26-2026 5:30 pm | Online (Live) - Dubai, UAE | $4,195.00 | |
| Amazon Connect Developer | 07-27-2026 9:30 am | 07-31-2026 5:30 pm | Online (Live) – Toronto | $4,195.00 | |
| Amazon Connect Developer | 08-24-2026 9:30 am | 08-28-2026 5:30 pm | Online (Live) – Las Vegas | $4,195.00 |
By the end of this course, you will be able to:
- Master Amazon Connect APIs & SDKs
Learn how to use the Amazon Connect API, Streams API, and SDKs to extend and customize contact center functionality. - Develop Custom Contact Flows
Build advanced IVR flows using AWS Lambda functions, integrate dynamic data lookups, and design context-aware customer journeys. - Integrate with External Applications
Connect Amazon Connect with CRM systems (Salesforce, ServiceNow, Dynamics 365), ticketing platforms, and third-party apps using REST APIs and AWS services. - Implement Omnichannel Extensions
Customize and extend chat, tasks, and voice channels with developer-driven solutions to improve customer and agent experiences. - Leverage AWS AI/ML Services
Integrate Amazon Lex for conversational bots, Polly for text-to-speech, Comprehend for natural language processing, and Contact Lens for sentiment analysis. - Front-End Customization
Use the Amazon Connect Streams API to embed the Contact Control Panel (CCP) into custom web apps or portals and tailor the agent experience. - Automation & Serverless Development
Build serverless solutions with AWS Lambda, API Gateway, and DynamoDB to automate workflows such as call routing, customer lookups, and ticket creation. - Monitoring & Debugging
Implement logging, monitoring, and error handling strategies to troubleshoot contact flows and integrations effectively. - Hands-on Developer Labs
Gain real-world coding experience by building integrations, extending CCP functionality, and deploying end-to-end use cases in a live AWS environment.
F.A.Q
1. What is this course about?
The Amazon Connect Developer Training provides advanced, hands-on experience for developers and engineers who want to build, automate, and integrate Amazon Connect contact center solutions with other enterprise systems.
Participants learn how to use AWS Lambda, Lex, DynamoDB, API Gateway, and S3 to extend Amazon Connect functionality — including chatbots, database lookups, CRM integration, and workflow automation.
This course focuses on creating custom applications and intelligent workflows that enhance customer engagement and streamline contact center operations.
2. Who should take this course?
This training is ideal for:
- Developers, Solution Architects, and Integration Engineers working with AWS and contact center solutions
- Cloud Engineers designing custom integrations or automation workflows using AWS services
- Professionals managing or developing for Amazon Connect, Genesys Cloud CX, or Cisco Webex Contact Center platforms
- Teams preparing for Amazon Connect certification or building CCaaS integrations for enterprise clients
3. What are the prerequisites for this course?
Before attending, participants should have:
- Basic understanding of AWS fundamentals (IAM, S3, Lambda, API Gateway)
- Knowledge of Amazon Connect configuration and routing flows (completion of Amazon Connect Communications Specialist course recommended)
- Familiarity with JavaScript or Python programming
- Understanding of REST APIs and JSON data structures
4. What topics are covered in Amazon Connect Developer Training?
The course includes detailed coding labs, real-world integration projects, and developer best practices, including:
- Amazon Connect API and SDK overview
- Developing custom Lambda functions for contact flows
- Integrating Amazon Lex bots for conversational IVR
- Automating data storage with DynamoDB and S3
- Building custom dashboards and reporting using Kinesis and QuickSight
- Creating RESTful API integrations with Salesforce, ServiceNow, or external CRMs
- Securing integrations with AWS IAM and API Gateway authentication
- Debugging, monitoring, and scaling developer workflows
5. Does this course prepare me for certification?
Yes. This course supports your preparation for Amazon Connect Developer and AWS certification paths, including AWS Certified Developer – Associate and AWS Certified Solutions Architect – Associate. It validates your ability to design and code scalable, secure, and customized integrations for Amazon Connect and other AWS-based CCaaS solutions.