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01
Webex Cloud Architecture
Understand Webex cloud services, Control Hub, licensing, locations and enterprise deployment models.
Cisco Collaboration Cloud Training
Cisco CLCCE Training 300-830
Cloud Customer Experience: Webex Calling and
Webex Contact Center
Build practical skills in Cisco cloud collaboration and customer experience technologies. Learn how to deploy, configure, administer and support Webex Calling and Webex Contact Center solutions in enterprise environments.
- Five days of live instruction
- 200 hours of dedicated lab access
- Dual CCIE-certified instructor
- Two-year free retake policy
- Five-year eLearning access
- Live online course delivery
Private and corporate group training options are available.
Hands-on Webex Calling and Contact Center training
Live instruction, guided cloud configurations
and dedicated lab practice.
Five-Day Instructor-Led Course
$3,495 USD
per attendee
Live online course schedule
Upcoming Cisco CLCOR Training Dates
Search the schedule and select a class that fits your availability. Dates, time zones, pricing and registration options are loaded dynamically below.
Schedules - Implementing and Operating Cisco Collaboration Core Technologies v.13 (CLCOR)
| Course | Course Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Cisco CLCCE Training (300-830) | 01-25-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,495.00 | |
| Cisco CLCCE Training (300-830) | 02-22-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,495.00 | |
| Cisco CLCCE Training (300-830) | 03-29-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,495.00 | |
| Cisco CLCCE Training (300-830) | 04-26-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,495.00 | |
| Cisco CLCCE Training (300-830) | 05-31-2027 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,495.00 |
Practical course outcomes
Master Cisco Cloud Customer Experience
Build the practical skills required to deploy, administer and support Webex Calling and Webex Contact Center in enterprise cloud environments.
02
Webex Calling Administration
Configure users, workspaces, devices, calling features and enterprise telephony services.
03
PSTN and Local Gateway
Examine PSTN connectivity, local gateway architecture, dial plans, trunks and call routing.
04
Webex Contact Center
Configure contact center users, teams, queues, routing strategies and customer interaction channels.
05
Contact Flow Design
Build customer interaction flows using Flow Designer, routing logic, prompts and reusable components.
06
Integrations and Troubleshooting
Explore APIs, CRM integrations, reporting tools and structured cloud troubleshooting techniques.
More than a five-day class
Everything Included with Your Training
Combine live Webex instruction with dedicated lab access, continued eLearning resources and the opportunity to attend the course again.
Live Training Package
- Five days of instructor-led training
- Live Webex cloud demonstrations
- Guided configuration exercises
- 200 hours of dedicated lab access
- Dual CCIE-certified instructor
- Two-year free retake policy
Extended eLearning Access
- Five years of eLearning access
- Webex Calling training videos
- Webex Contact Center training videos
- UCaaS and CCaaS learning resources
- Updates during the access period
- Package value of $1,899 USD
CLCCE curriculum
Cisco CLCCE Course Outline
Open each module to review the primary Webex Calling, Contact Center, routing, integration and administration topics.
Module 1: Cisco Cloud Customer Experience Architecture
- Cloud customer experience concepts
- Webex cloud service architecture
- Webex Calling and Contact Center components
Module 2: Webex Control Hub Administration
- Organization and administrator configuration
- Licensing, users and locations
- Service management and analytics
Module 3: Webex Calling Configuration
- Users, workspaces and calling devices
- Calling features and service configuration
- Numbers, extensions and location settings
Module 4: PSTN Connectivity and Local Gateway
- Webex Calling PSTN options
- Local gateway deployment architecture
- Trunks, route groups and dial plans
Module 5: Webex Contact Center Administration
- Users, teams and agent profiles
- Queues, entry points and routing strategies
- Desktop, multimedia and channel configuration
Module 6: Webex Contact Center Flow Designer
- Flow Designer interface and activities
- Variables, conditions and routing logic
- Prompts, menus and reusable subflows
Module 7: APIs and Enterprise Integrations
- Webex API and authentication fundamentals
- CRM and third-party integrations
- Webhooks, applications and automation
Module 8: Reporting and Troubleshooting
- Webex analytics and reporting
- Calling and contact center diagnostic tools
- Cloud service troubleshooting workflows
Recommended audience
Who Should Attend?
Designed for professionals responsible for implementing, administering or supporting Webex Calling and Webex Contact Center environments.
Certification preparation
Prepare for Cisco 300-830 CLCCE
Develop practical knowledge of the cloud customer experience technologies associated with the Cisco 300-830 CLCCE exam and advanced collaboration roles.
Course questions
Cisco CLCCE Training FAQ
Is this a live instructor-led course?
Yes. This is a five-day live instructor-led course with
demonstrations, guided configurations, lab exercises
and instructor support.
Does the course cover both Webex Calling and Contact Center?
Yes. The course introduces and develops practical skills
across Webex Calling administration, PSTN connectivity,
Webex Contact Center administration and flow design.
How much lab access is included?
The instructor-led package includes 200 hours of
dedicated lab access.
Does the course include a free retake?
The package includes a two-year free retake, subject to
VoiceBootcamp scheduling and retake terms.
Is corporate or private training available?
Yes. Private online and corporate group training can be
arranged based on your organization's requirements.
Ready to Master Cisco Cloud Customer Experience?
Select an upcoming five-day CLCCE class or contact VoiceBootcamp for private and corporate training.