- Tel: +1-866-777-0060
- Request For Information
Microsoft Teams Voice Training (MS-721 Certification)
Master Microsoft Teams Phone, Direct Routing, AudioCodes & Cisco CUBE
Prepare for the MS-721 Certification with hands-on Microsoft Teams Voice Training designed for IT professionals. This Microsoft Teams Voice Training course teaches engineers to deploy, configure, monitor, and troubleshoot Microsoft Teams Phone, Direct Routing, Operator Connect, Teams Rooms, Surface Hub, and enterprise voice solutions using Teams Admin Center, PowerShell, and Call Quality Dashboard.
🟦 Enterprise Direct Routing Labs Included
- Cisco CUBE with Microsoft Teams Direct Routing
- AudioCodes SBC with Microsoft Teams Direct Routing
- Twillio & AudioCodes Live Hub with Microsoft Operator Connect
Gain real-world experience deploying and troubleshooting enterprise voice connectivity between Microsoft Teams and the PSTN.
MS-721 Instructor-Led Training
- ✔ 5-Day Live Instructor-Led Training
- ✔ 100 Hours Hands-on Lab Access
- ✔ Direct Routing with AudioCode & Cisco SBC
- ✔ Dual CCIE Certified Instructor
- ✔ 2-Year Free Retake Policy
- ✔ 5 Years of eLearning Included
- ✔ Co-Pilot & Direct Routing Labs Included
$3,495 USD
Instructor-Led + Lab + eLearning Package
Schedules - Microsoft Team Voice Training
| Course | Course Date | Location | Individual Price | Register |
|---|---|---|---|---|
| Microsoft Team Voice Training | 07-13-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,495.00 | |
| Microsoft Team Voice Training | 07-20-2026 9:30 am | Online (Live) - Gulf Standard Time Dubai, UAE | $3,495.00 | |
| Microsoft Team Voice Training | 08-10-2026 9:30 am | Online (Live) – Pacific Standard Timezone GMT -8 | $3,495.00 | |
| Microsoft Team Voice Training | 08-17-2026 9:30 am | Online (Live) - Singapore Standard Time - GMT +8 | $3,495.00 | |
| Microsoft Team Voice Training | 09-14-2026 9:30 am | Online (Live) – Eastern Standard Timezone GMT -5 | $3,495.00 |
Why Choose VoiceBootcamp?
VoiceBootcamp is trusted by IT professionals and enterprise organizations worldwide, including engineers from **Cisco, AT&T, Bell Canada, Telus, U.S. Army, U.S. Navy, UC Davis, Toronto Hydro, Bank of Montreal (BMO), and Etisalat**, for practical, hands-on training in **Microsoft Teams Voice, Direct Routing, SBC integration, and real-world enterprise voice deployments**.
Dual CCIE Instructor
Learn from an experienced instructor with 20+ years deep Cisco Collaboration, Microsoft Teams Voice, SBC, and enterprise voice deployment expertise.
Hands-on Lab Training
60+ labs, practice real-world Microsoft Teams Phone, Direct Routing, AudioCodes SBC, Cisco CUBE, Operator Connect, PowerShell, and troubleshooting scenarios.
2-Year Free Retake
Attend the course again within 2 years at no additional instructor-led training fee, giving you more time to reinforce your skills.
5 Years of eLearning Access
Continue learning after class with long-term access to VoiceBootcamp’s 15+ Courses in UCaaS, CCaaS, and CPaaS eLearning library.
Enterprise-Focused Content
Training is built for working engineers, administrators, consultants, and organizations deploying Microsoft Teams Voice in production environments.
Real Voice Technologies
Go beyond theory with practical exposure to Microsoft Teams Phone, Direct Routing, Cisco CUBE, AudioCodes SBC, and Microsoft Operator Connect.
- Introduction to Teams meetings and calling
- Plan for Teams Phone
- Plan for Microsoft Teams Rooms and Surface Hub
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
- Manage meetings and events experiences
- Guided project - Create and assign
eams policies to meet business requirements in Microsoft Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
- Include Microsoft Azure Communication Service
- Include AudioCode Hub Direct Routing
F.A.Q
1. What is the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate course about?
The Microsoft 365 Collaboration Communications Systems Engineer Associate course prepares IT professionals to design, deploy, configure, and manage Microsoft Teams Phone and collaboration systems. It focuses on enabling voice, video, meetings, and messaging within Microsoft Teams — including integrating PSTN connectivity, Direct Routing, and Operator Connect solutions in enterprise environments.
2. Who should take this course?
This training is ideal for:
- Collaboration engineers and system administrators managing Microsoft Teams voice and video solutions
- UC and telephony professionals transitioning to Microsoft Teams Calling and Direct Routing
- IT specialists responsible for integrating Teams with Microsoft 365 services, Exchange Online, and SBCs (Session Border Controllers)
- Engineers preparing for the MS-720 certification exam (Microsoft Teams Voice Engineer Associate)
3. What are the prerequisites for enrolling in this course?
Before attending this training, participants should have:
- A solid understanding of Microsoft 365 workloads, identity management, and networking
- Familiarity with PowerShell and Microsoft Teams administration
- Experience with telephony concepts such as SIP, QoS, and codecs
- Prior completion of MS-700 (Managing Microsoft Teams) or equivalent experience is highly recommended
4. What topics are covered in the Collaboration Communications Systems Engineer course?
Key modules include:
- Planning and configuring Microsoft Teams Phone System
- Direct Routing, Operator Connect, and Calling Plans deployment
- Voice routing policies, dial plans, and call queues
- Meeting and device management (Teams Rooms, Surface Hubs, etc.)
- Quality of Service (QoS) and call analytics troubleshooting
- Integration with PSTN, SBCs, and third-party telephony systems
- Managing compliance, security, and governance in Teams Voice deployments
5. Does this course prepare me for Microsoft certification?
Yes. This course prepares you for the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate credential by helping you pass the MS-720 exam. The certification validates your ability to design, implement, and maintain voice and collaboration solutions using Microsoft Teams — one of the most in-demand skill sets in modern enterprise communications.