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Cisco WebEx Contact Center Training
Course Overview - WebEx Contact Center
VoiceBootcamp’s Most complete and advanced Administering Webex Contact Center (AWXCC) Training is a hands-on course for administrators and support engineers managing live deployments. Through guided labs and real-world scenarios, you’ll gain the expertise to operate Webex Contact Center and prepare for Webex Contact Center certification. This package includes Platinum Access, giving you 5 years of eLearning, hundreds of video labs, a free instructor-led class ($3,499 value), and certification resources—ensuring continuous learning and career growth.
What is Included:
- 5-day intensive instructor-led
- 100 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – (valued at $1,899)
Course Fee $3,499*
🎉 2-for-1 October Deal!
Register for any course and get a second course or seat FREE* — offer ends Oct 31, 2025!
*free course must be equal or lower than original course
Administering Webex Contact Center (AWXCC) Training Schedule
| Course | Course Date | Course End Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Administering Webex Contact Center (AWXCC) Training | 04-13-2026 9:30 am | 04-17-2026 5:30 pm | Online (Live) - Dubai, UAE | $3,499.00 | |
| Administering Webex Contact Center (AWXCC) Training | 05-11-2026 9:30 am | 05-15-2026 5:30 pm | Online (Live) – Toronto | $3,499.00 | |
| Administering Webex Contact Center (AWXCC) Training | 06-08-2026 9:30 am | 06-12-2026 5:30 pm | Online (Live) – Las Vegas | $3,499.00 | |
| Administering Webex Contact Center (AWXCC) Training | 07-13-2026 9:30 am | 07-17-2026 5:30 pm | Online (Live) - Dubai, UAE | $3,499.00 | |
| Administering Webex Contact Center (AWXCC) Training | 08-10-2026 9:30 am | 08-14-2026 5:30 pm | Online (Live) – Toronto | $3,499.00 |
In this course you’ll gain hands-on experience managing and deploying Cisco Webex Contact Center. You’ll learn how to set up the new Admin Experience, manage users in Control Hub, configure IVR flows with advanced options like comfort messages, opt-out, and callback, and customize both agent and supervisor desktops. You’ll explore powerful reporting with Analyzer, integrate with leading CRMs such as Salesforce, Dynamics 365, ServiceNow, and Zendesk, and build conversational AI solutions using Google Dialogflow and text-to-speech. The program also covers digital channels including email, chat, SMS, WhatsApp, and Facebook Messenger, as well as post-call surveys, customer journey widgets, and BOT automation. Finally, you’ll learn to leverage Webex CC APIs for reporting, configuration, call recording, and agent desktop customization—equipping you with end-to-end skills to deliver modern, data-driven contact center solutions.
F.A.Q
1. What is the Webex Contact Center Training course about?
The Webex Contact Center Training provides in-depth, hands-on knowledge to design, configure, and manage Cisco Webex Contact Center—a cloud-based customer engagement solution. The course covers key topics such as call routing, IVR design, agent and queue management, reporting, and integrations with collaboration and CRM platforms like Salesforce or Dynamics 365.
2. Who should take this course?
This training is ideal for:
- Contact Center administrators, engineers, and architects deploying or managing Webex Contact Center
- IT professionals and system integrators transitioning from Cisco UCCX/UCCE to Webex CC
- UCaaS/CCaaS specialists who need to master multi-tenant and Dedicated Instance Webex Contact Center solutions
- Organizations planning to migrate to Cisco Webex Cloud Contact Center for improved scalability and analytics
3. What are the prerequisites for this course?
Participants should have:
- Basic understanding of Cisco Collaboration technologies (CUCM, Webex Control Hub, etc.)
- Familiarity with VoIP, SIP, and call flow design
- General knowledge of Contact Center fundamentals such as agents, queues, and IVR scripting
- Experience with Webex Admin Portal or Cisco UCCX/UCCE (optional but recommended)
4. What topics are covered in the Webex Contact Center Training?
The course includes both conceptual and practical modules such as:
- Webex Contact Center architecture and deployment models (Multi-tenant & Dedicated Instance)
- Agent and Supervisor configuration via Webex Control Hub
- Call routing and flow design using Flow Builder
- Queue, skill, and team management
- Reporting and analytics through Webex Analyzer
- Integration with Webex Calling, CRM platforms, and APIs
- Troubleshooting, monitoring, and best practices for performance optimization
5. Does this course prepare me for Cisco Webex Contact Center certification?
Yes. This training is designed to help you prepare for Cisco Webex Contact Center certification paths and validate your ability to implement and manage Webex CC solutions in enterprise environments. It’s also an essential foundation for professionals pursuing Cisco Collaboration or Contact Center Specialist certifications.