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Advanced Cisco WebEx Contact Center Expert Training
Course Overview - Advanced Cisco WebEx Contact Center
VoiceBootcamp's Advanced Webex Contact Center course is designed to provide an in-depth understanding and hands-on expertise in the advanced functionalities of Webex Contact Center. This comprehensive course is tailored for professionals seeking to elevate their skills in the complex aspects of managing and optimizing a contact center environment.
Prerequisites - Administering Webex Contact Center (AWXCC)
What is Included:
- 5-day intensive instructor-led
- 100 hours of dedicated lab access
- Dual CCIE certified instructor
- 2-year retake policy
- 5 Years of eLearning for UCaaS, CCaaS & CPaaS Access – (Worth $1,899)
Course Fee $3,495*
Schedules for Advanced Cisco WebEx Contact Center Expert Training
| Course | Course Date | Course End Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Advanced Cisco WebEx Contact Center Expert Training | 11-17-2025 9:30 am | 11-21-2025 5:30 pm | Online (Live) – Toronto | $3,499.00 | |
| Advanced Cisco WebEx Contact Center Expert Training | 12-22-2025 9:30 am | 12-26-2025 5:30 pm | Online (Live) - Dubai, UAE | $3,995.99 | |
| Advanced Cisco WebEx Contact Center Expert Training | 01-19-2026 9:30 am | 01-23-2026 5:30 pm | Online (Live) – Las Vegas | $3,995.99 | |
| Advanced Cisco WebEx Contact Center Expert Training | 02-16-2026 9:30 am | 02-20-2026 5:30 pm | Online (Live) – Toronto | $3,499.00 | |
| Advanced Cisco WebEx Contact Center Expert Training | 03-23-2026 9:30 am | 03-27-2026 5:30 pm | Online (Live) - Dubai, UAE | $3,995.99 |
- Integrate Google Dialogflow for AI-powered virtual agents and automated responses.
- Work with Webex CC APIs for customization, reporting, and automation.
- Design advanced call flows for complex customer interaction scenarios.
- Customize agent and supervisor desktops for better usability and productivity.
- Leverage Webex Connect Flow Designer to build and manage digital interaction flows.
- Enhance customer experiences using advanced routing strategies.
- Implement analytics and reporting to track performance and drive insights.
1. What is the Webex Contact Center Training course about?
The Webex Contact Center Training provides in-depth, hands-on knowledge to design, configure, and manage Cisco Webex Contact Center—a cloud-based customer engagement solution. The course covers key topics such as call routing, IVR design, agent and queue management, reporting, and integrations with collaboration and CRM platforms like Salesforce or Dynamics 365.
2. Who should take this course?
This training is ideal for:
- Contact Center administrators, engineers, and architects deploying or managing Webex Contact Center
- IT professionals and system integrators transitioning from Cisco UCCX/UCCE to Webex CC
- UCaaS/CCaaS specialists who need to master multi-tenant and Dedicated Instance Webex Contact Center solutions
- Organizations planning to migrate to Cisco Webex Cloud Contact Center for improved scalability and analytics
3. What are the prerequisites for this course?
Participants should have:
- Basic understanding of Cisco Collaboration technologies (CUCM, Webex Control Hub, etc.)
- Familiarity with VoIP, SIP, and call flow design
- General knowledge of Contact Center fundamentals such as agents, queues, and IVR scripting
- Experience with Webex Admin Portal or Cisco UCCX/UCCE (optional but recommended)
4. What topics are covered in the Webex Contact Center Training?
The course includes both conceptual and practical modules such as:
- Webex Contact Center architecture and deployment models (Multi-tenant & Dedicated Instance)
- Agent and Supervisor configuration via Webex Control Hub
- Call routing and flow design using Flow Builder
- Queue, skill, and team management
- Reporting and analytics through Webex Analyzer
- Integration with Webex Calling, CRM platforms, and APIs
- Troubleshooting, monitoring, and best practices for performance optimization
5. Does this course prepare me for Cisco Webex Contact Center certification?
Yes. This training is designed to help you prepare for Cisco Webex Contact Center certification paths and validate your ability to implement and manage Webex CC solutions in enterprise environments. It’s also an essential foundation for professionals pursuing Cisco Collaboration or Contact Center Specialist certifications.