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Webex Contact Center Expert
VoiceBootcamp, a WebEx Contact Center course, is designed to give you an understanding of Cisco WebEx contact center solutions. This course will give you an overview and indebt knowledge of WebEx CC with a hands-on demo lab to guide you through step-by-step configurations and deployment options. You will learn end to end deployment and configuratiosn of WebEx CC on the cloud and integrate with WebEx Calling. You will learn to provision users, skills, members, groups entry point. You will learn how to use flow builder the build scripts as well as integrate with google dialogflow for text to speech.
What is included
- 3 Days Instructor-led Training
- Free Retake - Up to 2 Years
- Attend Online or Onsite
- Full Access to Study Kits
- Email Support from Instructor
Upcoming Schedule
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Webex Calling Administration Professional | 05-01-2023 9:30 am | Remote Class by WebEx - EST Time zone | $2,499.00 | ||
| Webex Contact Center Expert | 05-15-2023 9:30 am | Remote Class by WebEx - EST Time zone | $2,499.00 | ||
| Webex Calling Administration Professional | 06-05-2023 9:30 am | Remote Class by WebEx - PST Time zone | $2,499.00 | ||
| Webex Contact Center Expert | 06-19-2023 9:30 am | Remote Class by WebEx - PST Time zone | $2,499.00 | ||
| Webex Calling Administration Professional | 08-07-2023 9:30 am | Remote Class by WebEx - EST Time zone | $2,499.00 |
Course Outline
Webex CC Overview
- Cisco Webex CC Portfolio of Products
- Webex CC Cloud Architecture
- Webex CC Network Architecture
- Partner Integrations via Webex Calling, BroadWorks, Cisco UCM and Cube
Webex CC User Hierarchy
- Contact Center Roles
- Webex CC Mapping
Standard and Premium Agents
- Features
- Webex CC Clients
- Dashboard and Reports
- Recording
- Multimedia Channels
- Chat
- Social Media
Overview
- Outbound Dialer
- WFO
Analytics
- Visualization/Dashboard Creation and Customization
- Best Practices / Use Cases
License Packaging
Troubleshooting
- Support Process
- Best Practices
Onboarding Process
Expected Outcomes
Successful candidates will demonstrate the ability to identify Contact Center Service.
Solutions for a given customer deployment. In addition, candidates will gain a solid fundamental understanding of:
- Contact Center Roles (Partner, Customer, Administrator, Supervisor, Agents)
- Webex CC Architecture, Features, Services
- Webex CC Provisioning, Configuration, Reporting
- Troubleshooting
- What to offer as the most appropriate Webex CC solution(s).