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Cisco Webex Contact Center Expert
Cisco WebEx Contact Center Training offers a robust learning experience for individuals aiming to master the intricacies of contact center operations. This comprehensive program covers a wide range of topics, including agent workflows, omnichannel customer interactions, and analytics-driven insights. Participants will acquire the skills needed to effectively manage customer interactions, optimize contact center performance, and drive customer satisfaction, making it an invaluable resource for contact center professionals.
What is included
- 5 Days Instructor-led Training - Online | Onsite
- Free Retake - Up to 2 Years
- Full Access to e-Learning Access
- Email Support from Instructor
Course Fee - $3,495
- Include: World's Most Exclusive e-Learning for UC/Voice
- This course is part of Triple Course Packpage
Testimonials
Upcoming Schedule
*Price is for online class
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Cisco Webex Calling Administration Professional | 10-02-2023 9:30 am | Toronto | Online | $1,999.00 | ||
| Cisco Webex Calling Administration Professional | 10-16-2023 9:30 am | Las Vegas | Online | $2,499.00 | ||
| Cisco Webex Calling Administration Professional | 11-13-2023 9:30 am | Houston | Online | $2,499.00 | ||
| Cisco Webex Calling Administration Professional | 12-04-2023 9:30 am | Dubai | Online | $2,499.00 | ||
| Cisco Webex Calling Administration Professional | 12-18-2023 9:30 am | Las Vegas | Online | $2,499.00 |
Course Outline
Cisco WebEx Contact Center Outline
Course Outline
Webex CC Overview
- Cisco Webex CC Portfolio of Products
- Webex CC Cloud Architecture
- Webex CC Network Architecture
- Partner Integrations via Webex Calling, BroadWorks, Cisco UCM and Cube
Webex CC User Hierarchy
- Contact Center Roles
- Webex CC Mapping
Standard and Premium Agents
- Features
- Webex CC Clients
- Dashboard and Reports
- Recording
- Multimedia Channels
- Chat
- Social Media
Overview
- Outbound Dialer
- WFO
Analytics
- Visualization/Dashboard Creation and Customization
- Best Practices / Use Cases
License Packaging
Troubleshooting
- Support Process
- Best Practices
Onboarding Process
Expected Outcomes
Successful candidates will demonstrate the ability to identify Contact Center Service.
Solutions for a given customer deployment. In addition, candidates will gain a solid fundamental understanding of:
- Contact Center Roles (Partner, Customer, Administrator, Supervisor, Agents)
- Webex CC Architecture, Features, Services
- Webex CC Provisioning, Configuration, Reporting
- Troubleshooting
- What to offer as the most appropriate Webex CC solution(s).