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Advanced Cisco UCCE/PCCE 12.6 Bootcamp
VoiceBootcamp's 10-days advanced Cisco UCCE/PCCE Bootcamp consists of end-to-end training in Cisco UCCE. You will learn implementation and integration followed by day-to-day administration, develop scripting, and, finally, troubleshooting. This course is designed for engineers who can not take 2 to 3 courses to learn all UCCE/PCCE. This one-time course will cover all with access to 170+ Video labs and lectures to repeat tasks as many times as they want.
What is included
- 10 Days Instructor-led Training
- Free Retake - Up to 2 Years
- Attend Online or Onsite
- Full Access to Study Kits
- Email Support from Instructor
Upcoming Schedule
Upcoming Schedule
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Course Outline
Module 1 – Cisco Unified Contact Center Implementation
Module 2 – Deploying Basic Call Settings and configurations
Module 3 – Building a Basic Cisco Unified Contact Center Enterprise Script
Module 4 – Configure Basic Agent Functionality
Module 5 – Configuring Basic Call Treatment and Queuing
Module 6 – Implementing Precision Routing
Module 7 – Configuring RONA Support
Module 8 – Configuring Agent Teams and Supervisors
Module 9 – Administering the Cisco Finesse Desktop
Module 10 – Implementing VXML Applications
Module 11 – Configuring Roles, Departments and Business Hours
Module 12 – Running Unified CC Enterprise Reports with Unified IC
Module 13 - Troubleshooting