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Genesys Cloud CX: Implementation & Contact Center Administration
This course provides an overview of the Genesys Cloud CX environment and describes the components that can be configured when creating a new contact center. You will also learn how to add and update users, assign user roles, configure telephony parameters for the contact center and users, and so on. In addition, this course introduces the terminologies used in Genesys Cloud CX as it relates to common terminologies used in contact centers.
This Bootcamp covers:
- Genesys Cloud CX: Implementation (collaboration/communicate)
- Genesys Cloud CX: Contact Center Administration
- Genesys Cloud CX: Architect
- Genesys Cloud CX: Reporting and Analytics
What is included
- 5-day intensive instructor-led training on Genesys Cloud CX Implementation & Contact Center administration course
- Contact Center Expert instructor & Author of 12+ vBook, Faisal Khan, As a owner with a vested interest in student success and satisfaction.
- 2-year retake policy for added flexibility and confidence in passing the exam
- Access to a comprehensive e-learning platform (valued at $3,499+) with covering 12 new skills
Course Fee from $2,499*
This course is part of Triple Course package
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Genesys Advanced Contact Center Bootcamp - 10 Days | 07-31-2023 9:30 am | Houston, USA | Online or Onsite from $3,499 | ||
| Implementation & Contact Center Administration - (Free with purchase of study kit) | 07-31-2023 9:30 am | Houston, USA | Online or Onsite from $2,499 | ||
| Genesys Cloud - Advanced Contact Center Administration | 08-07-2023 9:30 am | Houston, USA | Online or Onsite from $2,499 | ||
| Genesys Cloud - Advanced Contact Center Administration | 10-02-2023 9:30 am | Houston, USA | Online or Onsite from $2,499 | ||
| Genesys Advanced Contact Center Bootcamp - 10 Days | 10-30-2023 9:30 am | Houston, USA | Online or Onsite from $3,499 |
Course Outline
What You Will Learn
Genesys Cloud CX: Implementation
This course provides an overview of the Genesys Cloud CX environment and describes the components that can be configured when creating a new contact center. You will also learn how to add and update users, assign user roles, configure telephony parameters for the contact center and users, and so on. In addition, this course introduces the terminologies used in Genesys Cloud CX as it relates to common terminologies used in contact centers.
Course Objectives
The Genesys Cloud CX: Implementation ILT course covers the following objectives:
- Describe the Genesys Cloud CX platform and its component
- Explain the purpose of Genesys Cloud CX Collaborate in an enterprise
- Implement and configure Genesys Cloud CX Collaborate.
- Discuss the capabilities of Genesys Cloud CX Communicate.
- Implement and configure Genesys Cloud CX Communicate.
Genesys Cloud CX: Contact Center Administration
Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a contact center. After completing this course, you should be equipped to implement Genesys Cloud CX: Contact Center within your organization at a basic level. You will also gain a familiarity with daily contact center monitoring and administration tasks, preparing you for the specialization courses which dive deeper into the topics presented here.
Course Objectives
Explain the basics of Genesys Cloud CX: Contact Center Administration.
- Configure Automatic Call Distribution to optimize customer service.
- Discuss the purpose and capabilities of Genesys Cloud CX Architect in a contact center.
- Describe the Genesys Cloud CX data actions integration.
- Explain the use of Scripting in a Genesys Cloud CX contact center.
- Outline the basic features of Genesys Cloud CX outbound dialing.
- Describe the use of Reports and Dynamic Views in contact center management.
- Describe quality management in a Genesys Cloud CXcontact center.
- Describe Workforce Management in a Genesys Cloud CX contact center.
Course Outline
Prerequisites
Instructor: Faisal H. Khan
Faisal Khan is a highly experienced Cisco and Microsoft technologies instructor with over 20 years of teaching experience across the world. With his deep expertise and knowledge in networking technologies, he has become a well-known figure in the IT industry.
Faisal has achieved two CCIE certifications, which are considered as one of the most prestigious and challenging certifications in the IT industry. His commitment and dedication towards his profession have led him to develop over 10+ Cisco Self Study video books that are sold around the world. These self-study materials have been highly acclaimed by many students and professionals who have found them extremely helpful in their journey to become Cisco certified professionals.
As the owner of VoiceBootcamp, Faisal is deeply committed to the success and satisfaction of his students. He has a vested interest in ensuring that his students receive the highest quality training and support to help them achieve their goals. His dedication to his craft and passion for teaching has earned him a reputation as one of the best Cisco instructors in the business.