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Genesys Cloud CX: Implementation & Contact Center Administration

This course provides an overview of the Genesys Cloud CX environment and describes the components that can be configured when creating a new contact center. You will also learn how to add and update users, assign user roles, configure telephony parameters for the contact center and users, and so on. In addition, this course introduces the terminologies used in Genesys Cloud CX as it relates to common terminologies used in contact centers.

This Bootcamp covers:

  • Genesys Cloud CX: Implementation (collaboration/communicate)
  • Genesys Cloud CX: Contact Center Administration
  • Genesys Cloud CX: Architect
  • Genesys Cloud CX: Reporting and Analytics

What is included

  • 5-day intensive instructor-led training on Genesys Cloud CX Implementation & Contact Center administration course
  • Contact Center Expert instructor & Author of 12+ vBook, Faisal Khan, As a owner with a vested interest in student success and satisfaction. 
  • 2-year retake policy for added flexibility and confidence in passing the exam
  • Access to a comprehensive e-learning platform (valued at $3,499+) with covering 12 new skills

 Course Fee from $2,499*

This course is part of Triple Course package

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