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Implementing Cisco Contact Center Enterprise
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models
What is included
- 5 Days Instructor-led Training
- Free Retake - Up to 2 Years
- Attend Online or Onsite
- Full Access to Study Kits
- Email Support from Instructor
Upcoming Schedule
Upcoming Schedule
If you do not see any schedules, please contact us at
| Image | Event | Event Date | Location | Individual Price | Register |
|---|---|---|---|---|---|
| Implementing Cisco Contact Center Enterprise | 07-10-2023 9:30 am | Toronto, Canada | Online $2,995 | In-Person from +$500 | ||
| Implementing Cisco Contact Center Enterprise | 08-14-2023 9:30 am | Houston, USA | Online $2,995 | In-Person from +$500 | ||
| Implementing Cisco Contact Center Enterprise | 10-09-2023 9:30 am | Toronto, Canada | Online $2,995 | In-Person from +$500 | ||
| Implementing Cisco Contact Center Enterprise | 11-13-2023 9:30 am | Houston, USA | Online $2,995 | In-Person from +$500 |
Planning a Cisco Packaged Contact Center Enterprise Deployment
- Packaged CCE Component Overview
- Call Flows Review
Staging a Packaged CCE Deployment
- PCCE Deployment Planning and System Design Specification
- Software Compatibility and OS Requirements
Preparing CCE Software for Installation
- General Considerations and System Requirements
- Active Directory Considerations
Administering Security Certificates
- Security Certificate Overview
- Install and Configure Certificate Authority
Introducing the Packaged CCE Integration Wizard
- PCCE Inventory and Service Accounts
- Run the PCCE Wizard Adding a Site to Packaged CCE
Adding a Site to Packaged CCE
- PCCE Remote Site Overview
- Remote Site Security Certificate Considerations
Integrating Cisco Unified Intelligence Center, LiveData, and Finesse
- Compare Real Time vs. Live Data
- Complete Cisco Unified Intelligence Center Integration
Personalizing the Packaged CCE Dial Plan
- CCE Dial Plan Components
- Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment
Configuring to Validate Deployment
- Confirm Configuration Readiness
- Cisco Unified Communications Manager Administration
Scripting for Packaged Contact Center Enterprise
- Configure Script Editor
- Use Microapps
Configuring Single Sign-On
- SSO Overview
- Configure SSO Prerequisites