Cisco WebEx Contact Center Enterprise

Webex Contact Center Enterprise takes the best of the mature, established on-premises Contact Center Enterprise (CCE) solution and makes it available in the cloud. This demo includes the Webex Contact Center Enterprise Administration Portal, and AppDynamics Monitoring. It also includes all the features from the previous versions

• Chapter 01 - Overview of Cisco WebEx CC Administration
• Chapter 02 - Overview and Configuration of User Management
• Chapter 03 - Overview and Configuration of Skills Management
• Chapter 04 - Overview and Configuration of Skills Schedules
• Chapter 05 - Overview and Configuration of Agent Teams
• Chapter 06 - Overview and Configuration of Reason Code Management
• Chapter 07 - Overview and Configuration of Phone Book Management
• Chapter 08 - Overview and Configuration of Campaign Management
• Chapter 09 - Overview and Configuration of Route Control
• Chapter 10 - Overview and Configuration of Audio Manager
• Chapter 11 - Overview and Configuration of Designer
• Chapter 12 - Creating First WebEx CC Scripts
• Chapter 13 - Creating First WebEx CC Menu Driven Scripts
• Chapter 14 - Creating First WebEx CC Digit Collection and if the condition
• Chapter 15 - Creating First WebEx CC Schedule Scripts
• Chapter 16 - Creating First WebEx CC Emergency Scripts
• Chapter 17 - Creating First WebEx CC Send Calls to Queue
• Chapter 18 - Creating First WebEx CC TransferCall To another extension
• Chapter 19 - Creating First WebEx CC Security Overview
• Chapter 20 - Creating First WebEx Administrative Overview