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Amazon Connect Study kits
Amazon Connect is an omnichannel cloud contact center. These study kits will teach you how to build the Amazon Connect Virtual Contact Center in a few days. You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more.
Price - $899 USD/2-Year
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Amazon Connect Videos
Content Outline
Amazon Connect Outline
- Chapter 1 - Introduction to AWS Connect Part 1
- Chapter 1 - Introduction to AWS Connect Part 2
- Chapter 2 - Amazon AWS Connect Architecture - Part 1
- Chapter 2 - Amazon AWS Connect Architecture - Part 2
- Chapter 2 - Amazon AWS Connect Architecture - Part 3
- Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
- Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
- Chapter 5 - Creating Flow Module to Manage Contact Flow
- Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
- Chapter 7 - Managing Transfer in Amazon AWS Connect
- Chapter 8 - Overview of Amazon AWS Connect Rule
- Chapter 9 - Basic Overview of Amazon Lex
- Chapter x10 - Creating Amazon Connect Customer Profile
- Chapter x11 - AWS Connect Queues and Routing Profiles Lab
- Chapter x12 - Building ChatBot using Amazon Lex For Connect
- Chapter x13 - Creating AWS Connect Contact Flow with Lex Bot
- Chapter x14 - Creating CloudWatch Logs for Amazon Lex Bot activity
- Chapter x15 - Integrating Amazon Connect with DynamoDB and Lambda
- Chapter x16 - Amazon Connect Lambda Integration - Pull Records from Database
- Chapter x17 - Amazon Connect Store Customer Input and Authenticate Client
- Chapter x18 - How to use Check and Set Contact Attributes with Lambda Functions
- Chapter x19 - Creating Contact Flow with Routing Priority and age time
- Chapter x20 - Managing Agent Status and Security Profile
- Chapter x21 - Creating Amazon Connect Flow for Call Recording
Testimonial
