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Cisco Webex Contact Center Study Kits
Cisco WebEx CC Study Kits s designed to present the certification candidate with a baseline level of information with supporting exercises within the Webex CC Cloud System. The overall objective is to engage the student with concepts and facts that provide a solid understanding of the basic role and function of each Webex CC Service and the implementation of said service.
Price - $899 USD/2-Year
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Cisco WebEx Contact Center Study Kits - 30 videos
2 PC Licese
2 Year Subscription
Content Outline
Cisco WebEx CC
- Outline
- Chapter 01 - Overview of Cisco WebEx Contact Center
Chapter 02 - Overview of Cisco WebEx CC Core Feature
Chapter 03 - Overview of Cisco WebEx CC License
Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
Chapter 07 - Overview of Cisco WebEx Partner Hub
Chapter 08 - Managing Control Hub from Customer Perspective
Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
Chapter 10 - Cisco WebEx CC Tanent Provission Overview
Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
Chapter 12 - Managing Entry Points and Queues Configurations
Chapter 13 - Managing Cisco WebEX CC Sites and Teams
Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
Chapter 15 - Managing Skills Definition and Skills Profile Attributes
Chapter 16 - Cisco WebEx CC - Flows
Chapter 17 - Manging Routing Strategy in Cisco WebEX CC
Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WebEXCC
Chapter 19 - Overview of Cisco WebEx Experience Management Platform
Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WebEx CC
Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
Chapter 22 - Overview of Tanet Management Portal
Chapter 23 - Overview of Agent Desktop
Chapter 24 - Overview of Cisco WebEx CC Analyzer
Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC
Testimonial
