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Cisco UCCE & PCCE Video Training

World's First Cisco Unified Self-Study Kit, designed to help anyone with basic Cisco Unified Communication knowledge to learn, deploy and configure the Cisco UCCE Platform. Cisco Unified CCE Lecture on Video will give you the concept you need to understand what and how Cisco Unified CCE  Operates and how its component interacts with each other. Chapters are divided into smaller sections to help you understand the topic with lab demonstration. 

Version 12.6

Price - $1,299 USD/2-Year
  • Cisco UCCE/PCCE Advanced Deployment
  • Cisco UCCE/PCCE Administration & Troubleshooting
  • Cisco UCCE/PCCE Advanced Scripting
  • Cisco UCCE/PCCE Troubleshooting
  • Cisco CVP Call Studio Scripting
Content Outline
Cisco UCCE/PCCE Advanced Deployment

Lecture On Video

  1. Chapter 01 - Cisco UCCE Introduction to UCCE and CVP Bootcamp
  2. Chapter 02 - Cisco UCCE Architecture of Cisco Contact Center Enterprise
  3. Chapter 03 - Cisco UCCE Design Consideration
  4. Chapter 04 - Cisco UCCE Deployment Model
  5. Chapter 05 - Cisco UCCE Central Controller
  6. Chapter 06 - Cisco UCCE Preparing and Installing Cisco UCCE Software
  7. Chapter 07 - Cisco UCCE Organizational Units in Active Directory and Web Setup
  8. Chapter 08 - Cisco UCCE Unified CCE Central Controller - Logger
  9. Chapter 09 - Cisco UCCE Unified CCE Central Controller - Router
  10. Chapter 10 - Cisco UCCE Agent Desk Settings and VRU Type
  11. Chapter 11 - Cisco UCCE Peripheral Gateway PG and CTI Server
  12. Chapter 12 - Cisco UCCE Routing Client
  13. Chapter 13 - Cisco UCCE skill Target Sub System
  14. Chapter 14 - Cisco UCCE uCCE Call Flow with CVP
  15. Chapter 15 - Cisco UCCE Call Routing Post Route from CUCM Call Flow using UCCX
  16. Chapter 16 - Cisco UCCE Scripts Editor and Basic Scripting
  17. Chapter 17 - Cisco UCCE Basic Administrative Scripts
  18. Chapter 18 - Cisco UCCE Basic Scripting with Call Variables
  19. Chapter 19 - Cisco UCCE Overview of Cisco Unified CVP
  20. Chapter 20 - Cisco UCCE Configuring VXML Gateway for UCCE and CVP
  21. Chapter 21 - Cisco UCCE Creating Network VRU Scripts and CVP Microapp
  22. Chapter 22 - Cisco UCCE Creating UCCE Scripts with CVP
  23. Chapter 23 - Cisco UCCE Installation and Configurations of Cisco Finesse
  24. Chapter 24 - Cisco UCCE Overview and Installation of Cisco Unified Intelligent Center with Live Data 
  25. Chapter 25 - Cisco UCCE Configuration of Cisco CUIC Reporting

Lab Outline

  1. Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
  2. Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
  3. Lab 03 - Deploying Cisco UCCE Base Software
  4. Lab 04 - Installing and Preparing Cisco CVP Call Server
  5. Lab 05 - Deploying Cisco CVP Operation Console Manager
  6. Lab 06 - Prepare and Install Cisco Finesse Server
  7. Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
  8. Lab 08 - Preparing UCCE Servers with Instance in Active Directory
  9. Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
  10. Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
  11. Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
  12. ab 12 - Simplex - Configure PG to support Unified PG with Routing client
  13. Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
  14. Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
  15. Lab 15 - Simplex - Configuring VRU PG for CVP
  16. Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
  17. Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
  18. Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
  19. Lab 19 - Configure Network VRU with Label
  20. Lab 20 - Modifying Agent Target Rule for CVP Routing Client
  21. Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
  22. Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
  23. Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
  24. Lab 24 - Creating Network VRU Scripts
  25. Lab 25 - Developing a basic call center script for UCCE with CVP
  26. Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
  27. Lab 27 - Configuring Redundant Finesse Server
  28. Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
  29. Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
  30. Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
  31. Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
  32. Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User