Genesys Contact Center Study Kit

Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a contact center. After completing this course, you should be equipped to implement Genesys Cloud CX: Contact Center within your organization at a basic level. You will also gain a familiarity with daily contact center monitoring and administration tasks, preparing you for the specialization courses which dive deeper into the topics presented here.

Package Includes:

Genesys Cloud CX: Implementation (available now)
Genesys Cloud Contact Center Study Kits (available now)
Genesys Cloud CX: Reporting and Analytics (coming soon)
Genesys Cloud CX: WEM - Workforce Management (coming soon)
Genesys Cloud Scripting (coming soon)
Genesys Cloud CX: Quality Management (coming soon)
Genesys Cloud CX: API (coming soon)
Genesys Cloud CX: Outbound Study Kit
Lab Simulator - Practice Genesys without Account. No Schedule or Software needed. (coming soon)

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