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Cisco UCCE Training Videos
Elevate your contact center expertise with Cisco UCCE Training Video, a comprehensive and immersive learning program designed to equip you with the knowledge and skills needed to excel in Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) solutions. Whether you're a novice exploring the contact center landscape or a seasoned professional seeking to enhance your proficiency, this training is your key to success. Our Cisco UCCE and PCCE Video Training offers a carefully crafted curriculum that covers all aspects of UCCE and PCCE, empowering you to confidently deploy, configure, and manage these cutting-edge contact center solutions. From call routing and script creation to agent management and reporting, this training provides a comprehensive understanding of the technologies and methodologies employed in UCCE and PCCE environments.
Cisco Contact Center Training Videos
Cisco UCCE Training Videos
$1,299 /3 years
- Cisco UCCE Training Video
- Cisco CVP Training Video
- 3 Years Validity
- Free updates
- Instructor Support via Email
- 2x PC Single User License
- 80 Hours of Lab Access
Cisco Contact Center Traning Video
$1,499 /3 years
- Cisco UCCX Training Video
- Cisco UCCE Training Video
- Cisco CVP Training Video
- Cisco WebEx Contact Center Training Video
- 120 Hours of Lab Access
- 3 Years Validity
Platinum Package
$1,899 /5 years
- Full Access to e-Learning
- 5 Years Validity
- 2x PC Single User License
- Instructor Support via Email
- 200 Hours of Lab Access
Content Outline
Cisco UCCE Advanced Deployment
Lecture On Video
- Chapter 01 - Cisco UCCE Introduction to UCCE and CVP Bootcamp
- Chapter 02 - Cisco UCCE Architecture of Cisco Contact Center Enterprise
- Chapter 03 - Cisco UCCE Design Consideration
- Chapter 04 - Cisco UCCE Deployment Model
- Chapter 05 - Cisco UCCE Central Controller
- Chapter 06 - Cisco UCCE Preparing and Installing Cisco UCCE Software
- Chapter 07 - Cisco UCCE Organizational Units in Active Directory and Web Setup
- Chapter 08 - Cisco UCCE Unified CCE Central Controller - Logger
- Chapter 09 - Cisco UCCE Unified CCE Central Controller - Router
- Chapter 10 - Cisco UCCE Agent Desk Settings and VRU Type
- Chapter 11 - Cisco UCCE Peripheral Gateway PG and CTI Server
- Chapter 12 - Cisco UCCE Routing Client
- Chapter 13 - Cisco UCCE skill Target Sub System
- Chapter 14 - Cisco UCCE uCCE Call Flow with CVP
- Chapter 15 - Cisco UCCE Call Routing Post Route from CUCM Call Flow using UCCX
- Chapter 16 - Cisco UCCE Scripts Editor and Basic Scripting
- Chapter 17 - Cisco UCCE Basic Administrative Scripts
- Chapter 18 - Cisco UCCE Basic Scripting with Call Variables
- Chapter 19 - Cisco UCCE Overview of Cisco Unified CVP
- Chapter 20 - Cisco UCCE Configuring VXML Gateway for UCCE and CVP
- Chapter 21 - Cisco UCCE Creating Network VRU Scripts and CVP Microapp
- Chapter 22 - Cisco UCCE Creating UCCE Scripts with CVP
- Chapter 23 - Cisco UCCE Installation and Configurations of Cisco Finesse
- Chapter 24 - Cisco UCCE Overview and Installation of Cisco Unified Intelligent Center with Live Data
- Chapter 25 - Cisco UCCE Configuration of Cisco CUIC Reporting
Lab Outline
- Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
- Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
- Lab 03 - Deploying Cisco UCCE Base Software
- Lab 04 - Installing and Preparing Cisco CVP Call Server
- Lab 05 - Deploying Cisco CVP Operation Console Manager
- Lab 06 - Prepare and Install Cisco Finesse Server
- Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
- Lab 08 - Preparing UCCE Servers with Instance in Active Directory
- Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
- Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
- Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
- ab 12 - Simplex - Configure PG to support Unified PG with Routing client
- Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
- Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
- Lab 15 - Simplex - Configuring VRU PG for CVP
- Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
- Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
- Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
- Lab 19 - Configure Network VRU with Label
- Lab 20 - Modifying Agent Target Rule for CVP Routing Client
- Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
- Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
- Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
- Lab 24 - Creating Network VRU Scripts
- Lab 25 - Developing a basic call center script for UCCE with CVP
- Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
- Lab 27 - Configuring Redundant Finesse Server
- Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
- Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
- Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
- Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
- Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User
Cisco UCCE Administration
Cisco UCCE Advanced Scripting
Cisco UCCE Troubleshooting
Cisco CVP Call Studio Scripting Study
